Trying to contact Escape The Crate can sometimes feel like its own mystery game. Whether you're dealing with common frustrations like billing disputes after a subscription change or a missing clue from your latest box, getting in touch with a real person is key. While they don't have a public phone number, you can reach them through their support email or social media channels on Facebook and Instagram. It's not quite as dramatic as solving a puzzle in 'Only Murders in the Building', but getting your issue sorted requires knowing the right moves. You can always find their official policies and information by visiting Escape The Crate's website.
How to Contact Escape The Crate Customer Service
Different Ways to Contact Escape The Crate
Navigating customer support can be tricky. Here’s a simple breakdown of the best ways to get in touch with Escape The Crate.
Contact Method | Details & Availability | Best for... |
---|---|---|
support@escapethecrate.com |
General questions, billing issues, missing items, and formal complaints. | |
Website Form | Contact Us Page | Same as email. It's a direct way to send a message to their support team. |
Social Media | Facebook, Instagram | Public questions, sharing your experience. Not ideal for private account issues. |
Customer Support Channels
Here’s a closer look at the support channels available.
a. 📞 Phone Support
Escape The Crate does not list a public phone number for customer support. Contact is primarily handled online.
b. 📧 Email Support
This is the most reliable way to contact their team for any issue.
Purpose | Notes | |
---|---|---|
General Support | support@escapethecrate.com |
Expect an average response time of 1 to 2 business days. |
Billing & Cancellations | support@escapethecrate.com |
Use a clear subject line like "Billing Question" for a faster review. |
c. 💬 Live Chat or Website Bot
There is currently no live chat or automated bot feature on the Escape The Crate website. All inquiries are directed through their email or contact form.
d. 📱 In-App Support
Escape The Crate is a physical subscription box service and does not have a mobile app, so there is no in-app support option.
⏱️ Estimated Response Times from Escape The Crate
Method | Expected Wait Time |
---|---|
1–2 business days | |
Website Form | 1–2 business days |
Social Media | Varies, not guaranteed for support |
Phone | Not available |
🔍 Tips to Reach Support Faster from Escape The Crate
- Be Specific in Your Subject Line: Instead of "Help," try "Missing Item from Order #54321." It helps them sort and prioritize.
- Include All Relevant Details: Provide your name, order number, and a clear description of the problem in your first email.
- Send One Email: Sending multiple emails about the same issue can clog their system and may delay a response.
Before You Contact Support: What to Have Ready
Don't waste your time. Before you hit send on that email, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it, and having it ready prevents a lot of back and forth. It's also smart to have your full name and current shipping address on hand, just in case.
Where to Quickly Solve Problems with Escape The Crate
Here’s how to get the most common problems solved with the least amount of hassle.
If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
---|---|---|
A Billing Error or Unexpected Charge | Email (support@escapethecrate.com ) |
This is the most common complaint found on BBB. Be polite but firm, and include the date and amount of the charge. Email creates a paper trail. |
Missing or Broken Puzzle Pieces | Email (support@escapethecrate.com ) |
Take a photo of what's missing or broken and attach it to your email. This speeds up the replacement process significantly. |
Canceling Your Subscription | Your Account on their Website | This is faster than contacting a human. Log in to your account and manage your subscription there to avoid being billed for the next cycle. |
Filing a Formal Complaint | Email (support@escapethecrate.com ) |
Use a clear subject like "Formal Complaint" and calmly state the facts and your desired resolution. This ensures your issue is documented properly. |
Additional Helpful Links for Escape The Crate
For additional resources, check out the following links on their official site:
Frequently Asked Questions about Escape The Crate Customer Service

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.