Trying to get your hands on a new piece of gear, maybe something to get your kitchen ready for a The Bear season 3 binge-watch, but ran into a snag? It can be a real headache when you're trying to sort out a billing dispute or figure out why you can't cancel your subscription, which are common complaints people mention online. Getting in touch with Bespoke Post customer service is key. You have a few options: you can reach out to them by phone, email, live chat, or even try their social media pages. Before you dive in, their official site is Visit Bespoke Post, which is the best place to start.
Different Ways to Contact Bespoke Post
Not sure which contact method to use? Each one has its pros and cons depending on your problem. Here’s a quick breakdown to help you choose the right path and avoid wasting time.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (888) 565-6762 Mon - Fri, 9:30 AM - 5:00 PM ET |
Urgent issues, complex billing problems, or escalating a complaint. |
help@bespokepost.com |
Non-urgent questions, providing documentation (like photos of a damaged item), and creating a paper trail. | |
| Live Chat | Available on their website during business hours. | Quick questions about products, order status, or simple account issues. |
| Social Media | Instagram, Facebook | General questions or public feedback. Avoid sharing personal information here. |
Customer Support Channels
📞 Phone Support
Calling is often the most direct way to solve a problem, especially if it involves money.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | (888) 565-6762 |
Monday - Friday, 9:30 AM - 5:00 PM ET |
📧 Email Support
Good for when you're not in a rush and want a record of your conversation.
| Purpose | Notes | |
|---|---|---|
| General Support | help@bespokepost.com |
Average response time is 1–2 business days. Be sure to include your order number if you have one. |
💬 Live Chat
Their live chat is a solid option if you're already on the website and just have a quick question.
- Where to access: Look for a chat bubble or "Help" button on the bottom corner of the Bespoke Post website.
- Types of problems it handles: Best for simple questions like tracking an order, product details, or basic subscription questions.
- Escalation: If the bot can't help, it will usually transfer you to a live agent during business hours.
📱 In-App Support
Bespoke Post does not have a dedicated mobile app for shopping or support. All customer service is handled through their website on desktop or mobile browsers.
Estimated Response Times from Bespoke Post
Patience is a virtue, but waiting for a response is still annoying. Here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | 5-15 minutes (during business hours) |
| 1-2 business days | |
| Chat | Under 5 minutes (during business hours) |
| App | N/A |
Tips to Reach Support Faster from Bespoke Post
- Call early: Try calling right when they open at 9:30 AM ET to beat the afternoon rush.
- Use the website first: For things like skipping a month or canceling, the self-service options in your account are faster than contacting a person.
- Have your info ready: Don't make them wait while you dig for an order number. Have it ready to go.
Before You Call: What to Have Ready
Look, don't waste your own time. Before you even think about calling or starting a chat, get your stuff together. It makes everything go smoother.
- The email you signed up with: This is their main way of identifying you. It's non-negotiable.
- Your order number: If your issue is about a specific box or item, have this ready. You can find it in your confirmation email or account history.
- The date and amount of the charge: For any billing disputes, having this information handy will get you a resolution much faster. Trust me, they will ask for it.
Where to Quickly Solve Problems with Bespoke Post
Different problems have different solutions. Using the right channel from the start can save you a massive headache. Here’s a cheat sheet based on common issues.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unexpected Charge | Phone Support (888) 565-6762 |
Phone agents can typically investigate and process refunds or credits immediately. Have the charge date ready. |
| Canceling Your Subscription | Your Online Account (Self-Service) | This is almost always faster. Only call if the website gives you an error. Some users report the online process can be tricky. |
| A Damaged or Missing Item | Email Support help@bespokepost.com |
Email lets you easily attach photos of the damage, which is usually required for a replacement or refund. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A direct phone call makes it harder to ignore your issue and gives you a better chance at a real resolution. |
Additional Helpful Links for Bespoke Post
For additional resources, check out these official links:
Frequently Asked Questions about Bespoke Post Customer Service
What's the fastest way to contact Bespoke Post?
How do I file a complaint about Bespoke Post?
Where can I find my account detail number for Bespoke Post?
How long does it take for Bespoke Post to get back to me?
What's the quickest way to cancel a subscription with Bespoke Post?
How do I raise a complaint to Bespoke Post?
Can I skip a month without canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
