Trying to get in touch with Club Scrap? We get it. Whether you're dealing with a common issue like a billing dispute over a kit renewal or a delayed shipment, which some users have mentioned online, getting answers is key. With everyone getting back into physical hobbies like scrapbooking and junk journaling, thanks to trends all over TikTok, it's no surprise more people are signing up. You can typically contact them via phone, email, or their social media channels. For official information, it's always best to visit the official Club Scrap website.
Different Ways to Contact Club Scrap
Not sure which contact method to use? It really depends on your issue. Here’s a quick breakdown to help you choose the right path and hopefully save some time.
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | 888-634-9100 | 10 a.m. – 4 p.m. (CT), Monday – Thursday |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Inquiries | info@clubscrap.com | Avg. response: 1–2 business days |
c. 💬 Live Chat or Website Bot
Club Scrap does not currently offer a live chat or automated bot feature on their website. For immediate assistance during business hours, the phone is your best option. Otherwise, email is the primary method for digital contact.
d. 📱 Social Media
| Platform | Handle/Link | Best For... |
|---|---|---|
| facebook.com/ClubScrap | General questions, community interaction | |
| instagram.com/clubscrap | Inspiration, seeing new products | |
| pinterest.com/clubscrap | Project ideas, visual guides |
⏱️ Estimated Response Times from Club Scrap
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to a few minutes (during business hours) |
| 1–2 business days | |
| Social Media | Varies, typically within 24 hours |
🔍 Tips to Reach Support Faster from Club Scrap
- Call during off-peak hours: Try calling mid-morning on a Tuesday or Wednesday to avoid potential waits.
- Use a clear email subject: For emails, a subject like "Question About Order #12345" will get faster attention than "Help."
- Have your details ready: Don't wait until they ask. Have your information handy before you even reach out.
Before You Call: What to Have Ready
Look, nobody likes being on hold or waiting for an email reply. Before you even dial or type, make sure you have your full name, shipping address, and the email you used to sign up. Trust me, they're going to ask for it right away, so you might as well have it ready.
Where to Quickly Solve Problems with Club Scrap
Here are some of the most common topics Club Scrap customer service can assist with, and the best way to handle them.
Common Problems and Solutions
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unexpected Charge | Phone Support (888-634-9100) | Phone agents can usually investigate and resolve billing issues on the spot. Have the date and amount of the charge ready. |
| A Missing or Damaged Item in Your Kit | Email Support (info@clubscrap.com) | Email is perfect for this. You can clearly list what's missing or damaged and even attach a photo, creating a clear record of the issue. |
| You Want to Cancel Your Subscription | Your Online Account (Self-Service) | This is almost always faster to do yourself. Log into your account on their website and manage your subscription there. Only call if you run into a glitch. |
| A Question About Shipping Status | Email Support (info@clubscrap.com) | Put your order number in the email subject line to help them find your tracking information much faster. |
Additional Helpful Links for Club Scrap
For additional resources, check out the following links on the official Club Scrap site:
Frequently Asked Questions about Club Scrap Customer Service
What's the fastest way to contact Club Scrap?
How do I file a complaint about Club Scrap?
Where can I find my account detail number for Club Scrap?
How long does it take for Club Scrap to get back to me?
What's the quickest way to cancel a subscription with Club Scrap?
How do I raise a complaint to Club Scrap?
Can I skip a month's kit instead of canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
