Trying to get in touch with Faith Box can feel like a test of faith itself, especially when you're dealing with common issues like billing disputes or trying to figure out how to cancel a subscription. Whether your issue is a late box, arriving well after the latest episode of 'The Chosen' has you inspired, or you just need to update your payment info, we've got you covered. The main ways to contact them are through their official email and website contact form, as they don't offer phone support. You can find all the details you need by visiting the official Faith Box site at https://getfaithbox.com, but this guide will help you navigate the process.
Different Ways to Contact Faith Box
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| support@getfaithbox.com | Non-urgent issues, billing questions, and creating a paper trail. | |
| Website Contact Form | Available on their 'Contact Us' page | General inquiries or when you can't access your email. |
| Social Media | Facebook, Instagram | Public feedback or general questions. Avoid sharing personal info here. |
Customer Support Channels
Faith Box keeps its contact options pretty streamlined, which can be good or bad depending on your issue.
a. 📞 Phone Support
Faith Box does not have a publicly listed customer service phone number. All support is handled online.
b. 📧 Email Support
This is your primary method for getting help. It's best for any issue that requires a detailed explanation or documentation.
| Purpose | Notes | |
|---|---|---|
| General Support | support@getfaithbox.com | Avg. response: 2-3 business days. Can be longer during busy periods. |
c. 💬 Live Chat or Website Bot
There is currently no live chat or automated bot feature on the Faith Box website. You'll need to use email or the contact form.
d. 📱 In-App Support
Faith Box does not have a mobile app, so there is no in-app support channel available.
⏱️ Estimated Response Times from Faith Box
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| 2-3 business days | |
| Chat | Not Available |
| App | Not Available |
🔍 Tips to Reach Support Faster from Faith Box
- Be Detailed in Your First Email: Don't just say 'my box is late.' Include your full name, order number, and the email associated with your account to avoid the initial back-and-forth.
- Use a Clear Subject Line: A subject like "Order #12345 - Damaged Item" will get attention faster than "Help."
- Follow Up Politely: If you haven't heard back in 3-4 business days, a polite follow-up email can bump your request to the top of the queue.
Before You Contact Support: What to Have Ready
Look, to avoid a long and frustrating email chain, get your info ready first. Before you even open your email client, make sure you have your full name and the email address associated with your Faith Box account. Trust me, it's the first thing they will ask for. If your problem is about a specific shipment, you'll also need your order number. For any payment problems, having screenshots of the charge or your billing statement handy will make your case much stronger and speed things up.
Where to Quickly Solve Problems with Faith Box
Here's a quick guide to getting the right kind of help for the most common problems.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Your Account Portal (Self-Service) | Do this yourself before the 1st of the month. Emailing support to cancel is not reliable and you will likely be charged for the next box. |
| A Billing Error | Email Support (support@getfaithbox.com) | Attach a screenshot of the charge from your bank or credit card statement. This provides clear proof and gets you a faster resolution. |
| Your Box Hasn't Arrived | Email Support (support@getfaithbox.com) | First, check your email for a shipping notification and tracking number. If you have one, check the carrier's site. If not, email Faith Box with your order number. |
| An Item is Damaged or Missing | Email Support (support@getfaithbox.com) | Take a picture of the damaged item or the box contents. Visual proof is the quickest way to get a replacement or credit. |
Additional Helpful Links for Faith Box
For additional resources, check out the following links on the official Faith Box website:
Frequently Asked Questions about Faith Box Customer Service
What's the fastest way to contact Faith Box?
How do I file a complaint about Faith Box?
Where can I find my account detail number for Faith Box?
How long does it take for Faith Box to get back to me?
What's the quickest way to cancel a subscription with Faith Box?
Can I get a refund if I cancel my Faith Box subscription?
Why was my Faith Box late?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
