Trying to get in touch with Beckett can feel like a challenge, especially when you're dealing with common frustrations like ridiculously long grading turnaround times or issues with a Price Guide subscription, which many users on the Better Business Bureau have mentioned. Whether you're anxiously waiting on that potential Caitlin Clark rookie card to come back graded or just need to ask a question, there are a few ways to reach them. You can typically contact Beckett through their main phone number, various support emails, or their online contact form. For official information, it's always best to start at their main site, Visit Beckett.
Different Ways to Contact Beckett
Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to contact Beckett based on what you need.
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Customer Service | 972-448-9188 | Monday - Friday, 9 AM - 5 PM (CT) |
| Grading Services | 972-448-9188 | Monday - Friday, 9 AM - 5 PM (CT) |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Inquiries | customerservice@beckett.com | Best for non-urgent questions. Response can take several business days. |
| Grading Questions | grading@beckett.com | For specific questions about a submission. Include your submission number. |
| Magazine Subscriptions | subscriptions@beckett.com | For issues with your magazine subscription, billing, or address changes. |
c. 💬 Website Contact Form
Beckett does not offer a traditional live chat service. Instead, they use a website contact form which functions like sending an email.
- Where to access: You can find it on their 'Contact Us' page at
https://www.beckett.com/contact. - Steps to access: Navigate to the contact page and fill out the required fields, including your name, email, and message.
- Types of problems it handles: It's suitable for general inquiries, submission questions, and subscription issues, but it is not for urgent matters.
- Escalation: A support representative will respond to your inquiry via email. There is no direct escalation to a human in real-time.
d. 📱 In-App Support
Beckett offers several apps, like the Beckett App for collectors. Support options within the app are limited.
- Platform: iOS, Android
- Steps to contact support: Support within the app typically directs you to the Help Center or provides the customer service email address. There is no dedicated in-app chat function.
⏱️ Estimated Response Times from Beckett
| Method | Expected Wait Time |
|---|---|
| Phone | 15-45 minutes (can be longer during peak times) |
| 3-5 business days | |
| Website Form | 3-5 business days |
| App | N/A (redirects to email) |
🔍 Tips to Reach Support Faster from Beckett
- Call early: Try calling right when their phone lines open at 9 AM Central Time to avoid the midday rush.
- Be specific in emails: When emailing, use a clear subject line like "Question about Submission #12345" to get routed faster.
- Use the right email: Sending your grading question to the subscriptions email will just cause delays. Double check you're using the correct address.
Before You Call: What to Have Ready
Don't waste your time. Before you call or email, make sure you have your account number or customer ID and the email you signed up with handy. Trust me, they will ask for it. If your issue is about a specific order or grading submission, have that submission number ready to go, otherwise you'll just be sitting on hold while you scramble to find it.
Where to Quickly Solve Problems with Beckett
Here are some of the most common topics Beckett customer service can assist with, and the best way to handle them.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Checking a Submission Status | Online Submission Lookup Tool | This is much faster than calling. Only contact them if the status hasn't updated in a very long time or passed its estimated turnaround date. |
| A Billing Error on a Subscription | Phone Support (972-448-9188) | Phone agents are best equipped to handle billing disputes and process potential refunds or credits immediately. Have the charge date and amount ready. |
| Disputing a Grade You Received | Email (grading@beckett.com) | A written record is best for this. Be professional, provide high-quality scans or photos, and clearly state why you believe the grade is incorrect. |
| A Lost or Damaged Shipment | Phone Support (972-448-9188) | This is an urgent issue. Calling allows you to speak directly with someone to start a trace or claim process immediately. Have your tracking number. |
Additional Helpful Links for Beckett
For additional resources, check out the following links:
Frequently Asked Questions about Beckett Customer Service
What's the fastest way to contact Beckett?
How do I file a complaint about Beckett?
Where can I find my account detail number for Beckett?
How long does it take for Beckett to get back to me?
What's the quickest way to cancel a subscription with Beckett?
How do I raise a complaint to Beckett?
Why is my grading turnaround time so long?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
