It's not just you. Getting charged for StarzPlay after you've cancelled is a ridiculously common problem. Seriously, their Better Business Bureau page is a disaster, showing an F rating and over 330 complaints filed in the last three years. Their Trustpilot score is even worse, sitting at a dismal 1.2 stars from thousands of reviews. Most complaints circle the same drain: billing errors and impossible cancellations. It feels like they make it intentionally difficult to leave. If you're at your wit's end trying to get a straight answer or your money back, you're in the right place. This guide is for anyone who's done playing nice.
Best ways to complain to StarzPlay
Trying to find the right person to complain to at StarzPlay can feel like a full-time job. Here’s a breakdown of your best options, so you can pick the one that’s least likely to make you want to throw your phone.
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-855-245-9473 (Available 24/7, but expect waits) | Urgent Issues: Best for immediate billing problems or if your account was compromised. Prepare for a long hold time. |
| Contact Form / Email | Via their Help Center at starz.com/help | Non-Urgent & Documented Proof: Use this to create a paper trail. Good for refund requests where you need to prove you contacted them. |
| Social Media | Tag @STARZHelp on X (Twitter) | Public Complaints: When you've been ignored and want to apply public pressure. They often respond faster to public posts to protect their image. |
⏱️ Estimated Response Times from StarzPlay After Complaining
Immediate to 45 minutes, but honestly, it always feels longer.
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 45 minutes |
| 24 - 72 hours | |
| Chat | 5 - 30 minutes |
| App | N/A |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (like mid-morning on a weekday) to avoid the rush.
- Have your account number, email, and the last four digits of your credit card ready.
- Be clear and concise. State your problem and what you want in the first 30 seconds.
How to Escalate Your Complaint
If StarzPlay is giving you the silent treatment, it's time to go over their head. Your best bet in the US is the Better Business Bureau (BBB). Filing a complaint is free and relatively straightforward. You submit your case on the BBB website, and they formally forward it to StarzPlay, who is then expected to respond publicly. BBB works, but prepare to wait. StarzPlay has a history of needing a nudge to reply. Remember, most agencies like the BBB expect you to have made a genuine attempt to resolve the issue with the company first, so make sure you've already sent an email or made a call.
Email Template to Complain to StarzPlay
Subject: Urgent: Unresolved Billing Issue on Account [[Account Email or Number]]
To Whom It May Concern,
This is my second attempt to resolve an incorrect charge on my account. Despite contacting customer support on [[Date]], the problem remains unsolved.
On [[Date of Charge]], my account was charged [[$Amount]] for a subscription that I had already cancelled. I have confirmation of my cancellation from [[Date of Cancellation]]. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.
To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require a written confirmation sent to this email address stating that my account is closed and no further charges will be made.
Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a Supervisor Immediately: If the first-level support agent is reading from a script or isn't helping, politely but firmly ask to speak with a manager or supervisor. Don't waste 20 minutes repeating yourself.
- Get a Reference Number: Always ask for a ticket or reference number for your call or chat. It's your proof that the conversation happened.
- Take it to Social Media: A public post on X (Twitter) tagging @STARZHelp can work wonders. Someone on Reddit mentioned they got a refund within an hour of tweeting after their emails were ignored for a week.
- Request Written Confirmation: Whatever they promise you on the phone, ask them to send it in an email. A verbal promise is almost worthless if another billing issue pops up.
Let Pine AI Help Raise the Complaint to StarzPlay
Tired of getting charged for a service you cancelled weeks ago? Sound familiar? It’s a common story on Reddit and Trustpilot threads about StarzPlay. Instead of spending another hour navigating their phone tree or writing an email that will probably get ignored, let Pine AI handle it. We send the formal complaint, manage the follow-ups, and handle the persistent pushback on your behalf. No more hold music. No more wondering if they even received your message. We just get it done so you can move on with your life. Seriously.
Frequently Asked Questions about StarzPlay Complaint Filing
What if StarzPlay doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving StarzPlay?
Is this the right phone number to contact StarzPlay?
What's the easiest way to cancel a subscription with StarzPlay?
Other ways that I can contact the StarzPlay?
Why am I still being charged after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
