Complain About Spotify Premium - learn how to file a complaint

Immediate to 48 hours, but honestly, getting a useful answer feels like a lifetime.

• Use their X (Twitter) handle @SpotifyCares. Public pressure works.
• Start the chat by immediately typing "speak to an agent."
• Have your account email and a screenshot of the problem ready to go.

If Spotify support is giving you the silent treatment, it's time to escalate. Your best bet in the US is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB sends your complaint directly to a corporate contact at Spotify. They are pretty much forced to respond. Be warned, the BBB works, but prepare to wait. It can take a few weeks to get a resolution, and sometimes Spotify needs a reminder or two before they actually do anything. Before you file with the BBB, make sure you've already tried contacting Spotify directly. The BBB will ask for proof of your prior attempts.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account Email]]

I am writing again to resolve an incorrect charge on my account. Despite contacting support on [[Date]], the problem remains unsolved and I'm getting pretty tired of the back-and-forth.

On [[Date of Charge]], my account was charged [[$Amount]] for the Premium plan, even though I had [[cancelled my subscription / was on a different plan]]. This is the second time this has happened, and frankly, having to spend my time chasing this down is incredibly frustrating. It makes me question why I even use the service.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation via this email that the issue has been fixed and my subscription status is corrected.

Please be aware that if I do not receive a satisfactory response and the refund within 3 business days, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Demand a transcript. At the end of a live chat, always ask for a copy of the conversation to be emailed to you. It's your proof.
• Mention 'cancellation' or 'refund' early. The support bots are often programmed to escalate these keywords to a human agent faster.
• Use social media with a screenshot. A public post on X tagging @Spotify and @SpotifyCares with a screenshot of your billing error gets their attention way faster than a private email. One user on Reddit said this was the only way they got a refund after a month of trying.
• Don't close the chat window. Even if it says an agent will be with you in 2 minutes, it can take much longer. Just leave the window open and do something else. They often close the ticket if you disconnect.

Tired of Spotify's support chat bot sending you in circles? Sound familiar? You explain the problem, it gives you a link to an article you've already read, and you just want to talk to a real person. It's exhausting. Honestly, some users on Trustpilot say it feels like the support system is designed to make you give up. No joke. Pine AI can handle that whole frustrating process for you. We navigate the support maze, deal with the automated responses, and persist until we get a resolution. Let us handle the headache so you can get back to your life.