Complain About Discord Nitro - learn how to file a complaint

Honestly, getting a quick reply feels like winning the lottery. It's mostly a waiting game.

• Be extremely specific in your first message. Include your Discord username, the email associated with the account, and any relevant transaction IDs.
• Use a clear, simple subject line like "Incorrect Nitro Billing" or "Subscription Cancellation Issue."
• Attach screenshots. Show them the charge, the cancellation confirmation, or the error message. Proof is everything.
• Reply to the automated confirmation email every 2-3 days to bump your ticket in their queue. It shows you're not giving up.

If your support tickets are going into a black hole, it's time to escalate. Your best bet in the US is to file a formal complaint with the Better Business Bureau (BBB). It's not a government agency, but it creates public pressure that companies hate. You submit your case on their website, and the BBB forwards it to a corporate contact at Discord, who is then expected to respond. Filing with the BBB often gets a response, but prepare to wait. It's a formal process that can take a few weeks. Before you do, make sure you've given Discord a fair chance to resolve it through their own support portal first, as the BBB will ask if you've already tried.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Username/ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. My previous support ticket, number [[Ticket #]], was submitted on [[Date]] and has not been resolved.

On [[Date]], my account was incorrectly charged [[$Amount]] for a Discord Nitro subscription. I had already canceled this service, and this charge should not have occurred. Frankly, having to spend my time tracking this down and writing multiple messages has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation that my subscription has been successfully canceled and that no further charges will be made.

Please be aware that if this issue is not resolved within three business days, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Go Public on X (formerly Twitter). A polite but firm public message tagging @discord can sometimes get a faster response than a private ticket. Mention your ticket number if you have one.
• Keep a Simple Paper Trail. Forward every email exchange with support to a separate folder in your inbox. This makes it easy to reference dates and what was said if you need to escalate.
• Use Keywords from Their Terms of Service. If they violated a specific policy (like failing to honor a cancellation), mention it. It shows you've done your homework.
• One Reddit user suggested they only got a real human response after replying to the automated "Clyde" bot email with the simple phrase, "I require escalation to a human agent." It might not work every time, but it's worth a shot.

Tired of sending support tickets into the void at Discord? You're not alone. Their BBB page is filled with people waiting weeks for a simple reply about a $10 charge. It's exhausting. Pine AI can handle the persistent follow-ups on your behalf, so you don't have to keep checking your email or wondering if your ticket was closed without a resolution. No more getting ignored. Sound better than waiting forever? We'll manage the annoying back and forth to get your complaint seen by a real person.