Complain About Fresh Patch - learn how to file a complaint

Getting in touch with them can feel like a job in itself. Your best bet is to have a paper trail, but sometimes a direct call is necessary to get things moving. Here are the main ways to contact them.

Honestly, getting a quick reply feels like winning the lottery. Be prepared to wait.

• Call them the minute their phone lines open at 8 AM PST. You'll likely avoid the afternoon rush.
• Have your account number, order number, and delivery date ready before you call or email. Don't give them an excuse to delay.
• State exactly what you want in your first sentence. For example, "I am requesting a full refund for order #12345 due to moldy grass."

If Fresh Patch is giving you the silent treatment or refusing to help, don't just give up. Your next move is to file a formal complaint with an external body. The Better Business Bureau (BBB) is the most common place to go for this type of issue.

To start, you go to the BBB website and file a complaint against Fresh Patch, LLC. You'll describe the problem and the resolution you want. The BBB then forwards this to the company. Fresh Patch is expected to respond publicly, and most companies do, to protect their rating.

BBB works, but prepare to wait. It's not an instant fix. The company gets a couple of weeks to respond. Remember, you generally need to prove you tried to resolve the issue with Fresh Patch directly first, so keep copies of your emails.

Subject: Urgent: Unresolved Issue with Order [[Order #]] / Account [[Account #]]

Hi there,

I'm writing again to resolve an issue with my Fresh Patch subscription. My previous attempt to get help on [[Date]] was unsuccessful, and frankly, my patience is running out.

On [[Date of delivery]], my Fresh Patch arrived completely dead and had patches of mold on it. This is not the fresh, quality product I am paying for, and having to deal with this has been a significant inconvenience. I have attached photos for your reference.

This isn't the first time I've had a quality issue, and I'm incredibly disappointed. To resolve this, I require a full refund of [[$Amount]] for the unusable product. I also need assurance that your quality control issues will be addressed so this does not happen with my next scheduled delivery.

Please be aware that if I don't receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company and share my experience on public review sites.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a Supervisor Immediately. If the first customer service rep is giving you the runaround, politely but firmly ask to speak with a manager or supervisor. Don't waste 20 minutes explaining your issue twice.
• Request Written Confirmation. Whatever they promise you on the phone, whether it's a refund or a replacement, ask them to send a confirmation email while you're still on the call. Don't hang up until it's in your inbox.
• Use Photos as Leverage. A user on the BBB site mentioned they only got a refund after they posted a public review that included clear photos of their moldy grass patch. It shouldn't have to come to that, but visual proof is hard to ignore.

Tired of waiting on hold with Fresh Patch, only to be told they'll 'look into it'? It's exhausting. The endless email chains, the generic responses, the feeling that you're shouting into the void. Sound familiar?

Let Pine AI handle the annoying parts. We'll draft the emails, manage the follow-ups, and handle the persistent back and forth on your behalf. No more checking your inbox every five minutes or trying to sound polite when you're actually furious. Seriously, it just saves your sanity. Let our AI deal with their customer service so you don't have to.