Complain About Dubi Deli - learn how to file a complaint

Immediate to 48 hours, but honestly, getting a useful reply feels like winning the lottery.

• Call during off-peak hours (e.g., early mornings or mid-afternoon).
• Use their social media for quicker, public-facing access.
• Prepare your order number and account details before you even start.

If Dubi Deli is ignoring you or gives you a resolution you're not happy with, it's time to escalate. Your best bet for a food delivery service in the US is to file a complaint with the Better Business Bureau (BBB). You can do this online, and it's a formal process. The BBB works, but prepare to wait. Dubi Deli usually responds after the BBB sends them the first notice, though. You typically need to show the BBB that you tried to resolve the issue with the company first, so make sure you have your email or call records handy.

Subject: Formal Complaint: Unresolved Issue with Order #[Your Order Number]

I'm writing again to resolve an issue with my order from [Date]. This is my second attempt to get this fixed, and my patience is wearing thin.

On [Date], my delivery arrived with the wrong items, and I was still charged the full amount of [$Amount]. Frankly, having to chase this down and spend my time correcting your mistake has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [$Amount] to my original payment method immediately.

Please be aware that if this isn't resolved within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and leave public reviews detailing this experience.

Thank you for your prompt attention to this matter.

[Your Name]

• Ask for a supervisor right away. If the first person can't help, don't waste time re-explaining. Just say, "I'd like to speak with a manager or supervisor, please."
• Use a clear subject line with your order number. Something like "Wrong Order #[Order Number]" gets more attention than "Help."
• Get it in writing. After a phone call, send a quick follow-up email summarizing what was discussed and agreed upon. This creates a record.
• One user on Reddit said they got a response by tagging the CEO on LinkedIn. A bit aggressive, but it apparently worked when their emails were ignored for a week.

Tired of explaining your wilted salad situation for the third time? Or getting that automated 'we've received your request' email with no actual follow-up from Dubi Deli? Sound familiar? It's exhausting. Pine AI handles the whole annoying process for you. We draft the complaint, follow up persistently, and deal with the back-and-forth so you don't have to. No more waiting on hold or wondering if they just ignored your email. Seriously. Let us take it from here.