Complain About Bullymake Box - learn how to file a complaint

Best ways to complain to Bullymake Box

Getting in touch requires a bit of patience since they funnel you towards specific channels.

Honestly, getting a quick reply can feel like a lottery.

• Be Specific: Don't just say 'the toy broke.' Say, 'The blue nylon 'Tough-Bone' was destroyed by my 60lb pitbull in under 15 minutes.'
• Attach Proof: Always include clear photos of the destroyed toy from a few angles. If it's a billing issue, screenshot the charge.
• State Your Desired Outcome: Clearly state if you want a refund, a replacement toy, or to cancel your subscription.
• Mention Their Guarantee: Casually remind them of their '100% Satisfaction Guarantee' mentioned on their site.

If your emails and chats are going into a black hole, it's time to escalate. Your best bet for a company like this is the Better Business Bureau (BBB). Filing a complaint on the BBB website is free and creates public pressure on Bullymake to respond. They have a pretty bad 'F' rating to maintain, so they tend to reply to BBB complaints. Just be aware, the BBB process isn't instant. It works, but prepare to wait a week or two for the back-and-forth to play out. You have to try contacting Bullymake directly first, as the BBB will ask if you've already attempted to resolve it with the company.

Subject: Formal Complaint: Unresolved Issue with Order [[Order #]] / Account [[Account #]]

Hi there,

I'm writing again to resolve an issue with my account. Despite my previous attempts to get help, my problem remains unsolved and, frankly, my patience is running thin.

On [[Date]], the toy we received, [[Toy Name]], which was supposed to be for aggressive chewers, was destroyed by my dog in less than an hour. This isn't the quality I expect from a premium subscription, and having to constantly follow up on this has been incredibly frustrating.

To resolve this, I require you to send a replacement toy from your most durable line or issue a credit for one month of my subscription. I need you to process this and confirm in writing that it has been done.

Please be aware that if this isn't resolved within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use Their Language: Reference their own marketing. If they promise a '100% satisfaction guarantee,' put that phrase in your email subject line to get their attention.
• Go Public: If email fails, post a polite but firm comment on their most recent Instagram or Facebook post. Include your ticket number if you have one. They hate bad public PR.
• Threaten a Chargeback: One user on the BBB forums mentioned that the only thing that got an immediate response was stating their intent to file a chargeback with their credit card company for 'goods not as described.' Use this as a last resort.

Tired of sending emails into the void at Bullymake and getting the same 'our toys are tough' reply? Or trying to navigate their cancellation maze only to get billed again? Sound familiar? It's exhausting. Pine AI can handle the annoying back-and-forth for you. We'll draft the emails, manage the follow-ups, and push for the resolution you deserve, whether it's a refund or a successful cancellation. No more waiting for a support agent who might not even help. Let us take over the headache.