Complain About Barkbox - learn how to file a complaint

It can feel like Barkbox doesn't want you to contact them, but here are the official channels. Be prepared to be persistent.

Immediate to 48 hours, but getting a real person can feel like an eternity.

• When using their chat, type 'speak to an agent' or 'human' to try and bypass the bot.
• Have your account email address and any relevant order numbers ready before you start.
• Take screenshots of your cancellation confirmation page, just in case they bill you again.

If Barkbox ignores you or refuses to help, it's time to escalate. Don't give up.

File a Complaint with the Better Business Bureau (BBB)

This is a solid next step. Filing a complaint on BBB.org creates a public record that Barkbox will likely want to resolve. It's not a fast process, but it forces them to officially respond to your issue. Given their 'F' rating, they are clearly used to this process.

Initiate a Credit Card Chargeback

For any unauthorized or incorrect charges, contact your credit card company or bank immediately. Explain the situation and request a chargeback. This is often the quickest way to get your money back when a merchant is unresponsive. You'll need to show you tried to resolve it with Barkbox first, so save those emails.

Contact Your State Attorney General

If you believe Barkbox is engaged in deceptive business practices, you can file a complaint with your state's Attorney General's office. This is a more serious step for consumer protection issues.

Subject: Formal Complaint: Unresolved Billing Issue & Cancellation - Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my Barkbox subscription after my previous attempts to contact support on [[Date]] were unsuccessful.

On [[Date of Charge]], my account was charged [[$Amount]] for a subscription that I had already cancelled. Frankly, having to track this down and spend my time on it has been incredibly frustrating. My cancellation confirmation number is [[Confirmation #, if you have one]], yet the charge still went through.

To resolve this, I need you to process a full refund of [[$Amount]] immediately. I also require written confirmation that my subscription has been permanently cancelled and that my payment information has been removed from your system to prevent future charges.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and lodge a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Get Past the Bot: When you open the live chat, don't bother with the bot's questions. Just keep typing 'human agent' or 'speak to a person' until it gives up and connects you.
• Use Their Language: A user on the BBB site mentioned they finally got a refund after quoting Barkbox's own cancellation policy back to them in an email. It shows you've done your homework.
• Go Public with Details: Don't just tweet '@barkbox you stink'. Post a short, clear summary of the problem, like, 'Hey @barkbox, I cancelled on May 5th (with confirmation!) but was still charged $35 on May 15th. Your chat bot is no help. Can someone please fix this?'

Tired of trying to cancel a dog toy subscription that's harder to get rid of than a chewed-up squeaker? It's a common story on Reddit and Trustpilot, people getting stuck in billing cycles with no easy way out. Sound familiar? Pine AI handles the frustrating back-and-forth for you. No more getting stuck with the chatbot 'Happy' or waiting days for an email reply that doesn't even solve the problem. We navigate their difficult process, handle the pushback, and make sure the cancellation actually sticks. Let us deal with the headache. Seriously.