Thinking of canceling your A Pup Above subscription? You're not alone. This fresh dog food service, founded in 2018, is great, but the cost can add up. Maybe your dog isn't a TikTok 'dogfluencer' just yet, but you still wanted to treat them. Now the bill is making you sweat. Plans can run from $25 to over $200 a box, so you can save up to $2,400 a year by canceling. This guide covers how to do it on their desktop website, the main platform for managing your account. We'll help you get it done without any extra charges.
How to Cancel A Pup Above Subscription on Desktop
The best way to cancel is on a computer. I tried using my phone's web browser, and the page was a bit glitchy. It's just easier on a desktop to find all the buttons they'd rather you not see.
1 Log In to Your Account
First, head over to the A Pup Above website and find the account login. You'll need your email and password. If you've forgotten it, get ready to go through the whole 'Forgot Password' email dance.
2 Navigate to Your Subscription Settings
Once you're logged in, look for a link or button that says 'My Account' or 'Manage Subscriptions'. It's usually in the top navigation bar. This is your command center for your orders.
3 Find the 'Cancel Subscription' Link
Here's the tricky part. They make it really easy to 'Skip Next Order' but the cancel button is often buried. Scroll to the bottom of the subscription details page to find the 'Cancel Subscription' link. It's probably small.
4 Follow the Prompts and Confirm
Get ready for the exit survey. They'll ask why you're leaving and might even offer a discount to stay. Just click through the prompts until you see a final confirmation screen. Honestly, I had to click 'confirm' twice for it to stick.
5 Check for a Confirmation Email
Don't just close the window. A 'Your Subscription is Canceled' email should hit your inbox within a few minutes. If you don't get it, log back in and check your account status to make sure it says 'Canceled'. Better safe than sorry.
Cancel A Pup Above Subscription with phone
You can call A Pup Above at (512) 900-3539. Their customer service is typically available Monday to Friday, from 9 AM to 5 PM Central Time. Be prepared for a potential wait and to explain why you're canceling over the phone.
Cancel A Pup Above Subscription with email
Send an email to woof@apupabove.com. This method isn't instant. Expect a response within 1-2 business days. Make your email subject clear, like 'Subscription Cancellation Request', to speed things up.
Heads up, once A Pup Above charges your card for the next box, you can't get a refund. You'll still receive the food, but your money is gone. Before you cancel completely, know that you can also pause your subscription or skip deliveries, which is a good option if you just need a temporary break. Your account info will remain unless you specifically contact them to delete it.
A Pup Above Plans and Pricing 2025
| Plan | Food Type | Details |
|---|---|---|
| Full Meal Plan | Fresh or Cubies | This plan is designed to completely replace your dog's current food. The price is customized based on your dog's weight, age, and activity level. You can choose between their sous-vide fresh meals or their air-dried 'Cubies'. |
| Half Meal Plan | Fresh or Cubies | A smaller, more affordable portion meant to be mixed with your dog's other food. It's a way to add a nutritional boost without committing to the full, pricey plan. |
Frequently Asked Questions about A Pup Above
Can I unsubscribe from A Pup Above anytime?
Can I get a refund from A Pup Above if I forgot to cancel?
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What else should I know before I cancel my A Pup Above subscription?
How do I raise a complaint to A Pup Above?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
