ChatGPT Refund: How to Request It
For a ChatGPT web or Google Play subscription, sign in to the OpenAI account that was charged, open the Help Center chat, and request a refund. OpenAI says accidental purchases are generally eligible when reported within 14 days; Apple subscription refunds must be requested from Apple instead.
- OpenAI ChatGPT refund instructions
- Written refund decision and payment record
- July 14, 2026
ChatGPT refund request steps
Use OpenAI ChatGPT refund instructions for this ChatGPT refund request workflow, and save the resulting confirmation or case reference.
Identify web, Apple, or Google billing
Use the receipt and subscription screen rather than the device currently in use.
Sign in to the charged account
For web and Google Play requests, log in to the same OpenAI account before opening Help Center chat.
Submit the refund request
Describe the charge date, plan, purchase channel, and whether it was accidental.
Track the receipt and payment method
OpenAI states approved web refunds are processed in 5–7 business days and Google Play refunds in 10 business days.
Choose the correct ChatGPT path
For ChatGPT, the purchase channel, account type, or event determines which refund request path applies.
Chatgpt.com purchase
Use the signed-in OpenAI Help Center chat.
Apple subscription
Request the refund directly from Apple.
Google Play purchase
Use OpenAI Help Center chat while signed in to the charged account.
EU, UK, or Turkey resident
OpenAI publishes a 14-day prorated-refund right for qualifying cancellations in these regions.
Evidence to prepare for ChatGPT
Collect the records that connect this ChatGPT refund request to its eligibility rule, account or transaction, and requested outcome.
OpenAI account email
Lets support locate the correct subscription.
Store receipt
Shows whether OpenAI, Apple, or Google owns the charge.
Charge date and amount
Supports the timing and transaction match.
Help Center case or receipt
Confirms the decision and approved refund.
Untangle this ChatGPT issue.
Start with OpenAI ChatGPT refund instructions, then use Pine to organize the evidence and follow-up for this ChatGPT refund request.
What would you like help with?
Help me with my ChatGPT refund request request.
Agent started