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Refund request

ChatGPT Refund: How to Request It

For a ChatGPT web or Google Play subscription, sign in to the OpenAI account that was charged, open the Help Center chat, and request a refund. OpenAI says accidental purchases are generally eligible when reported within 14 days; Apple subscription refunds must be requested from Apple instead.

Start a refund request
  • OpenAI ChatGPT refund instructions
  • You should receive an eligibility decision in the correct channel and, when approved, a receipt tied to the charged OpenAI, Google, or Apple transaction.
  • July 14, 2026

ChatGPT refund request steps

Use OpenAI ChatGPT refund instructions for this ChatGPT refund request workflow, and save the resulting confirmation or case reference.

Action 01

Identify web, Apple, or Google billing

Use the receipt and subscription screen rather than the device currently in use.

Action 02

Sign in to the charged account

For web and Google Play requests, log in to the same OpenAI account before opening Help Center chat.

Action 03

Submit the refund request

Describe the charge date, plan, purchase channel, and whether it was accidental.

Action 04

Track the receipt and payment method

OpenAI states approved web refunds are processed in 5–7 business days and Google Play refunds in 10 business days.

Choose the correct ChatGPT path

For ChatGPT, the purchase channel, account type, or event determines which refund request path applies.

Chatgpt.com purchase

Use the signed-in OpenAI Help Center chat.

Apple subscription

Request the refund directly from Apple.

Google Play purchase

Use OpenAI Help Center chat while signed in to the charged account.

EU, UK, or Turkey resident

OpenAI publishes a 14-day prorated-refund right for qualifying cancellations in these regions.

Evidence to prepare for ChatGPT

Collect the records that connect this ChatGPT refund request to its eligibility rule, account or transaction, and requested outcome.

OpenAI account email

Lets support locate the correct subscription.

Store receipt

Shows whether OpenAI, Apple, or Google owns the charge.

Charge date and amount

Supports the timing and transaction match.

Help Center case or receipt

Confirms the decision and approved refund.

Ready to make your ChatGPT request clearer?

Start with OpenAI ChatGPT refund instructions, then use Pine to organize the evidence and follow-up for this ChatGPT refund request.

Start a refund request