BeautyFIX by Dermstore Cancellation Help

You cancel a BeautyFIX subscription by signing in to your Dermstore.com account and turning off auto‑renew for the BeautyFIX plan in My Account. Dermstore’s BeautyFIX FAQ and Terms both tie cancellation to opting out of auto‑renew, and you must do this through your Dermstore account rather than an app store or payment provider.

Dermstore states that BeautyFIX monthly memberships must be cancelled at least 14 business days before your next renewal date, and its Terms add that a monthly cancellation via your account takes effect only if submitted before the 15th of the renewal month. If you cancel later, Dermstore warns that one further term may still renew and be charged before the subscription stops.

BeautyFIX boxes usually do not stop immediately when you cancel. Dermstore explains that opting out of auto‑renew means it will continue to charge and ship all boxes due under your current subscription term, and only after that term ends will the plan stop renewing. For example, cancelling a 6‑month plan after the second box still allows boxes three through six to be charged and shipped.

BeautyFIX pay‑upfront plans do not auto‑renew and generally cannot be cancelled mid‑cycle. The BeautyFIX FAQ says upfront contracts are billed in full at checkout and do not auto‑renew, while Dermstore’s Terms state that upfront rate plans cannot be cancelled and that you will receive BeautyFIX boxes until the prepaid subscription cycle completes.

Dermstore says ongoing charges after a BeautyFIX cancellation are usually due to timing or plan type. Monthly memberships require cancellation at least 14 business days before the next renewal, and cancellations submitted after that can allow one extra term to renew and be charged. Multi‑month subscriptions also continue charging until the current term’s remaining boxes have been fulfilled, even if auto‑renew is now off.

Dermstore does not promise refunds for unwanted BeautyFIX boxes. Its Returns Policy allows returns within 60 days only for pristine, unopened items, while the BeautyFIX page notes that subscriptions are limited and all sales are final. Damaged, faulty or incorrect items should be reported to Customer Service through My Account with photos so they can review your case and advise on any refund or replacement.

To cancel a Dermstore subscription such as BeautyFIX, you generally sign in to your Dermstore.com account, open My Account, locate the active subscription and switch off its auto‑renew setting or use the cancel option. BeautyFIX also has specific timing rules in its FAQ and dedicated Terms section, so you should review those pages to confirm your cutoff dates before cancelling.

You delete your Dermstore account data by making a deletion request under Dermstore’s Privacy Policy, not by cancelling BeautyFIX alone. The policy explains how to submit a verifiable deletion request through your account or Customer Service and warns that deletion will also remove Dermstore Rewards, Dermstore Dollars, promo‑code access, order history and any active subscriptions, including BeautyFIX, linked to that account.

Cancelling BeautyFIX does not by itself delete Dermstore Rewards. Your rewards participation, points and Dermstore account stay active unless you separately opt out of the Rewards program or request deletion of your personal information. Dermstore’s Privacy Policy notes, however, that if you do request data deletion, all outstanding Rewards points and access to manage them will be removed along with any active subscriptions.

Dermstore presents BeautyFIX cancellation as a self‑service action—sign in to My Account and turn off auto‑renew—but the process is time‑sensitive. You need to meet Dermstore’s 14‑business‑day and mid‑month cutoff rules for monthly plans, and multi‑month terms still complete all remaining boxes. As long as you cancel early in your term and save confirmation, the mechanics of switching off auto‑renew are straightforward.