Thinking about canceling your Nintendo Switch Online subscription? You're not alone. Maybe you signed up just to play the new Mario Kart 8 Deluxe DLC tracks and now you're done, or you're just tired of seeing that recurring charge. Launched in 2018, Nintendo's online service is essential for playing games like Splatoon 3 online, but not everyone needs it year-round. With plans ranging from $3.99 to $79.99, and potential savings of up to $80 a year, let's make sure you cancel it correctly. This guide covers canceling on your Nintendo Switch and web browser.
How to Cancel Nintendo Online on Your Nintendo Switch
This is the most direct way to cancel your subscription, right from the console itself. It only takes a minute.
1 Open the Nintendo eShop
Turn on your Nintendo Switch and navigate to the home screen. Find the orange shopping bag icon labeled Nintendo eShop and select it.
2 Select Your Profile
If you have multiple profiles on your console, choose the one that has the active Nintendo Switch Online subscription.
3 Access Your Account Information
Once the eShop loads, navigate to your profile icon in the top-right corner of the screen. This will take you to your Account Information page.
4 Find Your Subscriptions
On the left-hand menu, scroll down and select Nintendo Switch Online. This section shows the status of your current membership.
5 Turn Off Automatic Renewal
You'll see details about your plan. Select Turn Off Automatic Renewal. Nintendo will ask you to confirm. Once you do, your subscription will not renew, but you can use it until the current period ends.
How to Cancel Nintendo Online on a Desktop or Laptop
If you're not near your Switch, you can easily manage your subscription from any web browser. This method works on desktops, laptops, and even your phone's browser.
1 Go to the Nintendo Account Website
Open your web browser and navigate to accounts.nintendo.com. It's a good idea to do this on a computer, as the mobile site can sometimes be a bit clunky.
2 Sign In to Your Account
Enter the email address and password associated with your Nintendo Account. You might need to complete a two-factor authentication step if you have it enabled.
3 Navigate to the Shop Menu
On the left-hand navigation panel, click on Shop Menu. This is where your purchase and subscription settings are located.
4 Select Nintendo Switch Online
Under the Shop Menu, you will see an option for Nintendo Switch Online. Click it to view your membership details.
5 Turn Off Automatic Renewal
Next to your subscription status, you'll find a button or link that says Turn Off Automatic Renewal. Click it and follow the on-screen prompts to confirm your decision. You'll get an email confirmation shortly after.
Cancel Nintendo Online by Phone
If you're having trouble with the online methods, you can call Nintendo's customer support directly.
- Phone Number: 1 (800) 255-3700
- Hours of Operation: 6:00 AM to 7:00 PM Pacific Time, seven days a week.
Be prepared to provide your Nintendo Network ID and the email address associated with your account. The support agent can turn off automatic renewal for you.
Before You Cancel: What You Should Know
Canceling your Nintendo Online subscription isn't just a click and forget. Here’s what happens:
- Cloud Saves: You will lose access to your cloud save backups. Nintendo typically holds them for 180 days after your subscription expires, so you have a grace period to resubscribe and get them back. After that, they could be gone for good.
- Classic Games: Your access to the library of NES, Super NES, and Game Boy games will be revoked. If you have the Expansion Pack, you'll also lose access to N64, SEGA Genesis, and Game Boy Advance titles.
- Online Play: You won't be able to play games like Mario Kart 8 Deluxe or Splatoon 3 online against other players.
- Refunds: Nintendo generally does not offer refunds for subscriptions, even if you cancel right after a renewal. You are simply stopping the next charge.
Having Trouble Cancelling Your Nintendo Online Subscription?
Sometimes things just don't work as they should. If you're stuck, here are a few things to try:
- Check the Account: Are you logged into the correct Nintendo Account? If you're part of a Family Membership, only the account owner (the admin) can cancel the subscription.
- Use a Different Device: If the eShop on the Switch is giving you errors, try using a web browser on a computer instead. The website is often more reliable for account management.
- Clear Your Browser Cache: If the website is acting up, try clearing your browser's cache and cookies or using an incognito/private window. This can solve weird login or loading issues.
- Contact Support Directly: When all else fails, just call them. Their support team can manually handle the cancellation for you. It might take a few minutes, but it gets the job done.
Subscription Plans and Pricing (2025)
| Plan | Price (USD) | Details |
|---|---|---|
| Individual Membership | $3.99/month | Access to online play, NES, SNES, & Game Boy games, and cloud saves for one user. |
| Individual Membership | $7.99/3 months | Same as the monthly plan, but with a small discount for paying quarterly. |
| Individual Membership | $19.99/year | The best value for a single user. Includes all standard features. |
| Family Membership | $34.99/year | Covers up to 8 Nintendo Accounts. The most cost-effective option for multiple users. |
| Individual + Expansion Pack | $49.99/year | All standard benefits plus access to N64, SEGA Genesis, & Game Boy Advance games and DLC for select titles. |
| Family + Expansion Pack | $79.99/year | The ultimate package. All benefits for up to 8 accounts, including the Expansion Pack content. |
How Pine AI Can Help You Cancel Your Nintendo Online Subscription
Tired of navigating confusing menus just to stop a payment? Let Pine AI handle it. We can cancel your Nintendo Online subscription for you, quickly and securely. No more worrying about renewal dates or finding the right button. Connect your accounts and let us manage the rest, saving you time and money.
Frequently Asked Questions about Nintendo Online
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
