Thinking about canceling your Nintendo Switch Online subscription? You're not alone. Maybe you signed up just to play the new Mario Kart 8 Deluxe DLC tracks and now you're done, or you're just tired of seeing that recurring charge. Launched in 2018, Nintendo's online service is essential for playing games like Splatoon 3 online, but not everyone needs it year-round. With plans ranging from $3.99 to $79.99, and potential savings of up to $80 a year, let's make sure you cancel it correctly. This guide covers canceling on your Nintendo Switch and web browser.
How to Cancel Nintendo Online Subscription on Nintendo Switch
Canceling directly on your Switch is possible, but honestly, the eShop menu can be a bit of a maze. Be prepared for a few clicks. I had to look around for a minute to find the right spot.
1 Open the Nintendo eShop
From your Switch's HOME Menu, select the orange shopping bag icon for the Nintendo eShop. You'll have to select your user profile and enter your password if you have one set up.
2 Go to Your Account Information
Once the eShop loads, select your user icon in the top-right corner of the screen. This takes you to your account page.
3 Find the 'Nintendo Switch Online' Tab
On the left-hand menu, scroll down until you see 'Nintendo Switch Online'. It's usually near the bottom. Select it.
4 Turn Off Automatic Renewal
Here you'll see your current subscription status. There should be a button that says 'Turn Off Automatic Renewal'. Select it and confirm your choice. It might ask you again, just to be sure.
How to Cancel Nintendo Online Subscription on Web Browser
This is probably the easiest way to do it. You can use a computer or your phone's browser, and it's much faster than navigating the Switch eShop. Weirdly, this method just feels more reliable.
1 Go to the Nintendo Website
Navigate to accounts.nintendo.com and log in with the Nintendo Account linked to your Switch profile.
2 Navigate to 'Shop Menu'
Once you're logged in, look for the 'Shop Menu' option on the left-hand side of the screen and click it.
3 Select 'Nintendo Switch Online'
A new set of options will appear. Click on 'Nintendo Switch Online' to see your membership details.
4 Turn Off Automatic Renewal
You'll see your current plan and the next renewal date. Click the 'Turn Off Automatic Renewal' link. You'll have to confirm your choice on the next screen. That's it.
Cancel Nintendo Online Subscription with phone
You can call Nintendo's customer service at 1-800-255-3700. They are available from 6:00 AM to 7:00 PM Pacific Time, seven days a week. Be ready with your Nintendo Network ID and the email associated with your account. Expect some wait times. One user on Reddit mentioned, 'I had to call twice. The first rep couldn't find my account for some reason.'
Cancel Nintendo Online Subscription with live chat
Nintendo offers a live chat service for support. You can access it by visiting the Nintendo Support page. Chat is available from 6:00 AM to 7:00 PM Pacific Time. Sometimes the chat button is hard to find; you might have to click through a few support topics before it appears.
Before you hit cancel, know this: Nintendo is not great with refunds. Once you pay, that money is likely gone, even if you cancel right after a renewal. Also, and this is the big one, your cloud save data for most games will be deleted after your membership ends. Nintendo says they can't guarantee it'll stick around, so be prepared to lose that progress if you don't renew. There's no option to pause your subscription either. It's all or nothing.
Nintendo Online Plans and Pricing 2025
| Plan | Price (USD) | Details |
|---|---|---|
| Individual Membership (1 Month) | $3.99 | Online play, access to NES, Super NES, and Game Boy games, Save Data Cloud. |
| Individual Membership (3 Months) | $7.99 | Same as the 1-month plan, but billed quarterly. |
| Individual Membership (12 Months) | $19.99 | Same as the 1-month plan, but billed annually. Best value for a single user. |
| Family Membership (12 Months) | $34.99 | Covers up to 8 Nintendo Accounts in a family group. All the features of the individual plan. |
| Individual + Expansion Pack (12 Months) | $49.99 | All standard features plus access to Nintendo 64, SEGA Genesis, and Game Boy Advance games, and access to select DLC like Mario Kart 8 Deluxe – Booster Course Pass. |
| Family + Expansion Pack (12 Months) | $79.99 | The ultimate package. Covers up to 8 accounts with all standard and Expansion Pack features. |
Frequently Asked Questions about Nintendo Online
Can I unsubscribe from Nintendo Online anytime?
Can I get a refund from Nintendo if I forgot to cancel?
How do I know my Nintendo Online subscription is cancelled?
How long does it take for Nintendo to cancel?
What else should I know before I cancel my Nintendo Online subscription?
How do I raise a complaint to Nintendo?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
