Microsoft 365, established in 2011, bundles OneDrive and Office apps, but the recent aggressive push for AI features like Copilot feels overwhelming for many. Subscription pricing ranges from $1.99 to $9.99 monthly across iOS, Android, and desktop. You can save up to $100 annually by cancelling. Visit Microsoft 365 (OneDrive). Trustpilot data reveals a poor 1.3-star rating with thousands of complaints regarding "billing loops" and "non-existent support" in the last 3 years. With rising costs and technical glitches causing outages, many users are simply fed up. Here is how to stop the charges.
How to Cancel Microsoft 365 (OneDrive) on iPhone (iOS)
Apple actually makes this easier than Microsoft does. If you subscribed via the App Store, handle it here.
1 Open Settings
Tap the grey Settings gear icon on your home screen. If you can't find it, swipe down and search for it.
2 Tap Your Name
Click your Apple ID banner at the very top of the screen. It has your name and profile picture.
3 Select Subscriptions
Tap on Subscriptions. It is usually the fourth option down. If you don't see it, check under 'Media & Purchases' instead.
4 Choose Microsoft 365
Find Microsoft 365 in the list. If it is not there, you might have bought it directly from Microsoft's website, not Apple.
5 Cancel Subscription
Tap Cancel Subscription in red text. Confirm your choice. If you only see 'Renew' options, it is already cancelled.
How to Cancel Microsoft 365 (OneDrive) on Android
If you bought the subscription through the Google Play Store, you must cancel it there. Deleting the app does nothing.
1 Open Google Play Store
Launch the Play Store app. Make sure you are signed into the correct Google account.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Payments & Subscriptions
Select Payments & subscriptions from the menu list.
4 Select Subscriptions
Tap Subscriptions to view your active list.
5 Cancel Microsoft 365
Tap on Microsoft 365. Select Cancel subscription at the bottom and follow the on-screen prompts to confirm.
How to Cancel Microsoft 365 (OneDrive) on Desktop
This is the most common method. Be warned: the site can be slow, and they will try to convince you to stay with cheaper offers.
1 Go to Microsoft Account Page
Navigate to account.microsoft.com and log in. You might need to verify your identity with a code.
2 Services & Subscriptions
Click on the Services & subscriptions tab in the blue navigation bar at the top.
3 Manage Subscription
Find your Microsoft 365 plan and click Manage. Sometimes this button is tiny or hidden under a 'Payment settings' dropdown.
4 Turn Off Recurring Billing
Click Cancel subscription or Turn off recurring billing. Microsoft often hides the word 'Cancel' to confuse you. If you see 'Turn on recurring billing', you are already safe.
What is Microsoft 365 (OneDrive) Cancellation Policy
Microsoft's policy is a bit of a maze. Generally, you can cancel at any time, and your access continues until the end of the current billing cycle. However, refunds are rare. They typically only offer a refund if you cancel an annual subscription within the first 30 days. If you are on a monthly plan, you usually won't get your money back for the current month. Users on Trustpilot frequently complain that finding the actual terms is difficult because the links keep moving around.
Before You Cancel Microsoft 365 (OneDrive): What You Should Know
The biggest risk here is your data. When you cancel, your OneDrive storage limit drops back to the free 5GB tier. If you have 50GB of photos stored, your account will freeze. You won't be able to upload anything new or send emails via Outlook until you delete files to get under the limit. Microsoft eventually deletes data from frozen accounts, so download your files to a hard drive before you cut the cord.
Having Trouble Cancelling Your Microsoft 365 (OneDrive) Subscription?
If the buttons above aren't working, check these common issues:
- Third-Party Retailers: Did you buy it from Best Buy, Amazon, or a broadband provider? You have to cancel through them, not Microsoft.
- Wrong Account: It is easy to mix up personal and work emails. Ensure you are logged into the personal account that holds the billing.
- Browser Issues: Microsoft's site glitches on mobile browsers often. Try using a desktop computer or Incognito mode.
- Enterprise Accounts: If this is a work account, you likely cannot cancel it yourself; you have to contact your IT admin.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Annual Price | Storage |
|---|---|---|---|
| Microsoft 365 Basic | $1.99 | $19.99 | 100 GB |
| Microsoft 365 Personal | $6.99 | $69.99 | 1 TB |
| Microsoft 365 Family | $9.99 | $99.99 | 6 TB (1TB/person) |
How Pine AI Can Help You Cancel Your Microsoft 365 (OneDrive) Subscription
With the recent price confusion and the push for AI features you might not even use, now is a great time to simplify your digital life. Pine AI makes the exit process effortless.
Step 1: Let's get started to cancel Microsoft 365 (OneDrive) Simply tell us that you want to cancel your subscription with Microsoft 365. We will ask for a few basic account details to locate the subscription.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from Microsoft 365 (OneDrive) The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Microsoft 365 (OneDrive)
Can I unsubscribe from Microsoft 365 (OneDrive) anytime?
Can I get a refund from Microsoft 365 (OneDrive) if I forgot to cancel?
How do I know my Microsoft 365 (OneDrive) subscription is cancelled?
How long does it take for Microsoft 365 (OneDrive) to cancel?
What else should I know before I cancel my Microsoft 365 (OneDrive) subscription?
How do I raise a complaint to Microsoft 365 (OneDrive)?
How does Pine AI work with Microsoft 365 (OneDrive) to cancel my subscription?
