How to Cancel Your Carewell Subscription (2025)

If the website is glitching or you just prefer talking to a human, Carewell is actually pretty responsive compared to other brands.

Phone Support: Call (800) 696-2273. Their agents are generally helpful, but expect hold times to vary depending on the time of day. Tell them clearly: "I want to cancel my Autoship immediately."

Email Support: Send a request to [email protected]. Include your order number and the email address associated with the account. Note that this method is slower, so do not use it if your order is set to ship tomorrow.

Carewell operates on an "Autoship" model rather than a membership fee, meaning you pay for products, not access. You can cancel or modify an Autoship order at any time, but you must do it before the order processes.

Usually, this means you need to cancel at least 24 hours before your scheduled shipment date. If the order has already been processed or shipped, you cannot cancel it. You will have to wait for it to arrive and then go through the return process, which is a hassle nobody wants. They generally do not charge a cancellation fee, but they won't refund an order that's already on a truck.

Consider these points before you cut the cord:

• Loss of Discount: Autoship usually grants a 5% discount. If you cancel and re-subscribe later, you might pay the current market price, which could be higher due to inflation.
• Pause Option: You can often "Skip Shipment" instead of fully cancelling if you just have too much stock right now.
• Points: Check if you have any loyalty points that might expire if you close your account entirely (though cancelling Autoship usually keeps the account open).

Stuck in a loop? Try these fixes:

• Check Guest Checkout: Did you buy the first order as a guest? You might not have a password set up to manage the Autoship. Check your email for a "Manage Subscription" link or reset your password using your email address.
• Browser Issues: Ad-blockers sometimes hide the "Cancel" button. Disable them or try Incognito mode.
• Too Late: If the button is greyed out, the order is likely already processing. You have to call them immediately.

Note: Prices depend entirely on the products (diapers, nutrition, etc.) you select.

With inflation driving up the cost of caregiving supplies in the last 12 months, cutting unnecessary recurring orders is a smart financial move. Pine AI makes sure you stop paying for boxes you don't need.

Step 1: Let's get started to cancel Carewell Simply tell us that you want to cancel your subscription with Carewell, and we'll ask for some account details to get started.

Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.

Step 3: You're free from Carewell The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.