What if Frontier doesn't lower my service bill?

Then it's time to walk. Seriously, start the cancellation process. Sometimes they'll call you back with a better offer.

Should I email rather than phone to complain about my service bill costs?

Don't bother with email. It's a black hole. You need to get a live person on the phone, specifically in the retention department, if you want any real chance of success. Emails are too easy for them to ignore or send a generic, unhelpful reply to.

What's the easiest way to contact Frontier service?

The 'easiest' way is their main 1-800 number, but be ready for a journey through their phone tree from hell. The online chat can sometimes get you a person faster, but they often have less power to change your bill. Pick your poison.

What is the average Frontier service monthly bill?

It's all over the place, maybe $60 to $100+.

Why did my Frontier service bill suddenly increase this month?

Your one or two-year promotional price ended. It's their business model. They lure you in with a cheap rate and then hope you don't notice when it skyrockets. You noticed.

How to get a discount on my Frontier service bill?

You have to call and specifically ask for the 'retention' or 'loyalty' department. That's the only place where agents are actually authorized to give out the discounts that will keep you from canceling.

What promotions does Frontier offer to lower bills?

They're always offering deals to new customers, usually for 12 or 24 months. Your goal is to call and convince them to give one of those deals to you, a supposedly 'valued' existing customer. It's a game, and you have to be willing to play it.

Frontier Internet Bill Too High? How to Lower It Today (2025)

Best Ways to Lower Your Frontier Bills

Lowering Bill Method	Ease of Action	Why use this method
Call the Loyalty Department	Tricky	This is where the best offers are, but you have to specifically ask for this department to get past the first line of support.
Downgrade Your Plan	Easy	A straightforward way to cut costs if you realize you're paying for more internet speed than you actually use.
Threaten to Cancel	Medium	Often triggers a transfer to the retention team who are authorized to offer you better deals to keep you as a customer.
Check for New Promotions	Easy	Check their website for 'new customer' deals. You can often leverage these in a call and ask them to apply one to your account.

Step-by-step Guide on Lowering Your Frontier Bill After Complaining

1 Identify and Review the Bill

You've complained, now get surgical. Grab your latest bill and pinpoint the exact date the price jumped. Note every single line item, especially vague fees like the 'Internet Infrastructure Surcharge.' This is your ammunition for the next call.

2 Consider Downgrading Your Plan

Are you really using 1 Gig speed for checking email and watching Netflix? Probably not. Check your actual usage and see if a cheaper, lower-tier plan makes more sense. Don't pay for speed you don't need.

3 Removing Add-ons

Look for any equipment rentals or 'security suites' you might be paying for. You can often buy your own modem or router for a one-time cost that's cheaper than renting for a year. Ditch the useless software add-ons.

4 Look for Promotions and Offers

Scour Frontier's website for deals offered to new customers. When you call, mention these specific offers and ask why a loyal customer is being punished with higher rates. Frame it as a matter of fairness.

5 Check for Low-Income Discounts

If you qualify, the federal Affordable Connectivity Program (ACP) can provide a significant discount. Frontier participates in this program, so it's worth checking if you're eligible. It can slash your bill dramatically.

6 Question the 'Internet Infrastructure Surcharge'

This is a notorious Frontier fee that isn't government-mandated. It's just extra profit. Ask the representative to explain it and request to have it removed. They might not, but pushing back shows you're a serious customer.

🔍 How to Negotiate for a Lower Bill with Frontier

Your Goal:

Get transferred to the retention or loyalty department and secure a lower monthly rate for at least 12 months.

The Script:

Hi, my name is [Your Name] and I'm calling about my most recent bill. It increased by [Amount] this month and I'd like to understand why. (Let them explain it's a promotional rate expiring). I see. Well, that new price is much higher than what competitors are offering. I've been a customer for [Number] years, and I'd prefer to stay with Frontier, but I can't justify this price. Could you please transfer me to your retention department to discuss my options? (Once transferred): Hi, I was just transferred. My bill has become unaffordable, and I'm considering switching to [Competitor Name]. Are there any promotions or loyalty discounts you can offer to get my bill back to a reasonable rate, around [Your Target Price]?

Key Phrases to Use:

"My promotional rate expired."
"I'm calling to lower my bill."
"This price is not competitive."
"What can you do to keep me as a customer?"
"Please transfer me to the retention department."

If They Won't Budge

Ask to speak with a supervisor. A different person may have more authority to help.
Set a cancellation date. Tell them you'd like to schedule your service to be disconnected in two weeks. This can sometimes trigger a last-minute save offer.
Hang up and call again. You might get a more helpful representative the second time around.
Actually cancel and sign up under a different household member's name to get new customer pricing.

Best Alternatives to Frontier

Sometimes, no amount of negotiating is worth the headache. If you've had enough of Frontier's price hikes and poor service, you have options. Here are a few of the top competitors people are switching to:

Competitor	Why it's Better Alternative to Frontier	Benefits
Xfinity (Comcast)	Users who want wider availability and often faster download speeds in areas where Frontier's fiber isn't built out.	Offers a huge range of plans and bundles. Their network is one of the largest in the US, providing a reliable alternative for many.
Spectrum (Charter)	People who are sick of contracts and promotional pricing games. Spectrum is known for its straightforward, no-contract plans.	Simple pricing structure with no data caps and no contracts. They also typically include a modem rental in their advertised price.
AT&T Fiber	Customers who want superior fiber optic technology with symmetrical upload and download speeds, which Frontier often can't match.	Highly reliable service with extremely fast speeds. AT&T Fiber plans often come with straightforward pricing and no equipment fees.

Consider the following before leaving Frontier

Check for Early Termination Fees (ETFs): If you're still in a contract, leaving could cost you. Find out the exact fee before you make the jump.
Have Your New Service Lined Up: Don't cancel Frontier until your new internet service is installed and working. You don't want to be left without any connection.
Return Your Equipment: Frontier will charge you a hefty fee if you don't return their modem, router, or any other rented equipment. Get a receipt as proof of return.
Prepare for the Final Bill: Expect a final bill that might have prorated charges. Review it carefully to make sure you're not overcharged.

Let Pine AI Help Lower Your Frontier Bill

Feeling exhausted just thinking about that phone call with Frontier? We get it. Spending an hour on hold just to argue about a bill you shouldn't have to argue about is infuriating. That's where Pine AI comes in. We handle the entire negotiation for you. Our system knows exactly what to say, which departments to ask for, and how to counter their excuses to get you the best possible rate. No more waiting on hold, no more frustrating conversations. You just sign up, and we get to work cutting your bill down to size. Let us take on the headache so you can get back to your life, with a little more money in your pocket each month. It's time to let technology fight back against unfair billing.

Frequently Asked Questions When Trying to Lower Your Frontier Bill

Robert O’Connor

Home Services & Bills Content Manager

Robert O’Connor is the Home Bills & Services Content Manager at Pine AI, where he researches and produces practical, step-by-step content on managing utility bills, negotiating service contracts, and cutting household costs. Whether it's your Xfinity mobile plan needs cutting or you need to find a hack to improve your Verizon internet connection without spending more, he's your guy. With over two decades of experience in consumer advocacy, Robert specialises in helping readers understand the fine print, avoid unnecessary charges, and secure better deals from service providers. Robert’s mission is to empower households to take control of their recurring expenses and make informed decisions that protect their budget.