Your Frontier bill just doubled, didn't it? You're not imagining it, and you're definitely not alone. It’s a classic move: the promotional rate expires, and suddenly you’re paying an outrageous amount for the same spotty service. It’s no wonder Frontier Communications has a disastrous 1.08 out of 5 stars on the Better Business Bureau, with thousands of complaints filed in the last year alone, many about this exact issue. Over on Consumer Affairs, reviewers give them a similar 1.5-star rating, constantly citing how their bills jumped from $50 to over $100 overnight without warning. They count on you not noticing or being too busy to fight it. But you’ve reached your limit, and it’s time to take that money back.
Best Ways to Lower Your Frontier Bills
| Lowering Bill Method | Ease of Action | Why use this method |
|---|---|---|
| Call the Loyalty Department | Tricky | This is where the best offers are, but you have to specifically ask for this department to get past the first line of support. |
| Downgrade Your Plan | Easy | A straightforward way to cut costs if you realize you're paying for more internet speed than you actually use. |
| Threaten to Cancel | Medium | Often triggers a transfer to the retention team who are authorized to offer you better deals to keep you as a customer. |
| Check for New Promotions | Easy | Check their website for 'new customer' deals. You can often leverage these in a call and ask them to apply one to your account. |
Step-by-step Guide on Lowering Your Frontier Bill After Complaining
1 Identify and Review the Bill
You've complained, now get surgical. Grab your latest bill and pinpoint the exact date the price jumped. Note every single line item, especially vague fees like the 'Internet Infrastructure Surcharge.' This is your ammunition for the next call.
2 Consider Downgrading Your Plan
Are you really using 1 Gig speed for checking email and watching Netflix? Probably not. Check your actual usage and see if a cheaper, lower-tier plan makes more sense. Don't pay for speed you don't need.
3 Removing Add-ons
Look for any equipment rentals or 'security suites' you might be paying for. You can often buy your own modem or router for a one-time cost that's cheaper than renting for a year. Ditch the useless software add-ons.
4 Look for Promotions and Offers
Scour Frontier's website for deals offered to new customers. When you call, mention these specific offers and ask why a loyal customer is being punished with higher rates. Frame it as a matter of fairness.
5 Check for Low-Income Discounts
If you qualify, the federal Affordable Connectivity Program (ACP) can provide a significant discount. Frontier participates in this program, so it's worth checking if you're eligible. It can slash your bill dramatically.
6 Question the 'Internet Infrastructure Surcharge'
This is a notorious Frontier fee that isn't government-mandated. It's just extra profit. Ask the representative to explain it and request to have it removed. They might not, but pushing back shows you're a serious customer.
🔍 How to Negotiate for a Lower Bill with Frontier
Your Goal:
Get transferred to the retention or loyalty department and secure a lower monthly rate for at least 12 months.
The Script:
Hi, my name is [Your Name] and I'm calling about my most recent bill. It increased by [Amount] this month and I'd like to understand why. (Let them explain it's a promotional rate expiring). I see. Well, that new price is much higher than what competitors are offering. I've been a customer for [Number] years, and I'd prefer to stay with Frontier, but I can't justify this price. Could you please transfer me to your retention department to discuss my options? (Once transferred): Hi, I was just transferred. My bill has become unaffordable, and I'm considering switching to [Competitor Name]. Are there any promotions or loyalty discounts you can offer to get my bill back to a reasonable rate, around [Your Target Price]?
Key Phrases to Use:
- "My promotional rate expired."
- "I'm calling to lower my bill."
- "This price is not competitive."
- "What can you do to keep me as a customer?"
- "Please transfer me to the retention department."
If They Won't Budge
- Ask to speak with a supervisor. A different person may have more authority to help.
- Set a cancellation date. Tell them you'd like to schedule your service to be disconnected in two weeks. This can sometimes trigger a last-minute save offer.
- Hang up and call again. You might get a more helpful representative the second time around.
- Actually cancel and sign up under a different household member's name to get new customer pricing.
Best Alternatives to Frontier
Sometimes, no amount of negotiating is worth the headache. If you've had enough of Frontier's price hikes and poor service, you have options. Here are a few of the top competitors people are switching to:
| Competitor | Why it's Better Alternative to Frontier | Benefits |
|---|---|---|
| Xfinity (Comcast) | Users who want wider availability and often faster download speeds in areas where Frontier's fiber isn't built out. | Offers a huge range of plans and bundles. Their network is one of the largest in the US, providing a reliable alternative for many. |
| Spectrum (Charter) | People who are sick of contracts and promotional pricing games. Spectrum is known for its straightforward, no-contract plans. | Simple pricing structure with no data caps and no contracts. They also typically include a modem rental in their advertised price. |
| AT&T Fiber | Customers who want superior fiber optic technology with symmetrical upload and download speeds, which Frontier often can't match. | Highly reliable service with extremely fast speeds. AT&T Fiber plans often come with straightforward pricing and no equipment fees. |
Frequently Asked Questions When Trying to Lower Your Frontier Bill
What if Frontier doesn't lower my service bill?
Should I email rather than phone to complain about my service bill costs?
What's the easiest way to contact Frontier service?
What is the average Frontier service monthly bill?
Why did my Frontier service bill suddenly increase this month?
How to get a discount on my Frontier service bill?
What promotions does Frontier offer to lower bills?
