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MUBI Cancellation Help

MUBI is a curated film streaming membership available directly, through app stores, and on selected device platforms. Find the official cancellation owner, platform-specific steps, billing effects, refund boundaries, and confirmation evidence.

Cancel MUBI
  • 3 official sources checked
  • 5 billing routes separated
  • Cancellation and refund outcomes kept distinct

Should you contact MUBI first?

Use this MUBI check to choose between an official account action and help preparing a clearer follow-up.

  1. Confirm the billing owner before canceling

    • Choose the platform shown on the receipt or account page. MUBI’s help center separates web purchases from Apple, Google Play, Amazon, and Roku subscriptions.
    • Review renewal timing, access changes, refunds, bundles, add-ons, and the proof worth saving before you leave the confirmation screen.
    • MUBI handles refunds separately from cancellation, and app-store purchases are reviewed by the store that collected payment.

  2. Keep enough proof for a focused follow-up

    • Save the confirmation, effective date, and billing receipt.
    • Capture the plan, renewal date, and company shown on the receipt.
    • Challenge only a specific unresolved charge or cancellation result.

MUBI support channels

Know which channel fits before you spend time repeating the same story.

  • Web

    Use this route only when Web owns the recurring charge.

  • iOS

    Use this route only when iOS owns the recurring charge.

  • Google Play

    Use this route only when Google Play owns the recurring charge.

  • Amazon

    Use this route only when Amazon owns the recurring charge.

  • Roku

    Use this route only when Roku owns the recurring charge.

How Pine helps with MUBI

A practical workflow for moving from a messy support problem to a clear request.

  1. Step 01

    Open MUBI subscription settings

    Sign in on mubi.com with the directly billed account.

  2. Step 02

    Review the plan

    Confirm the payment method, renewal date, and any trial or annual term.

  3. Step 03

    Choose Cancel Subscription

    Follow the prompts until MUBI confirms the change.

  4. Step 04

    Save the paid-through date

    Keep the confirmation and expiration state.

MUBI FAQs

Short answers for the questions people usually ask before starting.

First identify the company that owns the recurring charge. MUBI’s help center separates web purchases from Apple, Google Play, Amazon, and Roku subscriptions. Then use the matching platform steps above and continue until a canceled or expiring status appears.
Only when the app exposes controls for the company that bills you. Apple-, Google Play-, Amazon-, Roku-, carrier-, and TV-provider purchases normally must be canceled in that seller’s subscription settings.
The billing owner displays when access ends; confirm the subscription is expiring rather than only removing a device.
MUBI handles refunds separately from cancellation, and app-store purchases are reviewed by the store that collected payment. Cancellation stops a future renewal; a refund is a separate decision handled by the seller and applicable law.
Check whether the subscription is already expiring, belongs to another account, or is billed by a partner. The receipt and card descriptor are stronger evidence than the device used for viewing.
No. Removing the app or a profile does not prove that recurring billing stopped. Keep the final subscription status and effective date.
Keep the seller name, account email, plan, renewal date, final canceled or expiring status, effective date, and confirmation email or number.

Ready to untangle this MUBI issue?

Start with a plain-language description. Pine will help turn it into a clearer plan.

Start with Pine

Sources

  1. MUBI web cancellation guidehelp.mubi.comChoose the platform shown on the receipt or account page. MUBI’s help center separates web purchases from Apple, Google Play, Amazon, and Roku subscriptions. Verified August 4, 2026
  2. MUBI payment and subscription helphelp.mubi.comChoose the platform shown on the receipt or account page. MUBI’s help center separates web purchases from Apple, Google Play, Amazon, and Roku subscriptions. Verified August 4, 2026
  3. MUBI refund guidehelp.mubi.comChoose the platform shown on the receipt or account page. MUBI’s help center separates web purchases from Apple, Google Play, Amazon, and Roku subscriptions. Verified August 4, 2026