Xbox Game Pass dropped in 2017 and changed how we binge games like Call of Duty, but the recent price hikes to $19.99 for Ultimate might have you tapping out. You can save up to $240 annually by cancelling. The service runs on Xbox, PC, iOS, and Android. Visit Xbox Game Pass. Trustpilot data for Microsoft highlights frustration, with users flagging "recurring billing errors" and "non-existent support" as major headaches. With the confusing new "Standard" tier replacing Console, many gamers are just over it. If you are done paying $9.99 to $19.99 for a backlog you never play, here is the fix.
How to Cancel Xbox Game Pass on iPhone (iOS)
Cancelling on an iPhone is annoying because you can't use the App Store. You have to use the browser.
1 Open Safari or Chrome
Do not look in your Apple ID settings. Since Microsoft avoids Apple fees, you cannot cancel there. Open your browser and go to account.microsoft.com.
2 Sign In
Log in with the email attached to your Xbox gamertag. If you have 2FA on, you might need to approve a notification.
3 Tap Services & Subscriptions
Scroll down or tap the menu bar to find Services & Subscriptions. It usually sits right near the top.
4 Manage and Cancel
Find Xbox Game Pass in the list. Tap Manage, then select Cancel subscription. You might have to scroll past a "Turn off recurring billing" option to find the actual cancel button.
How to Cancel Xbox Game Pass on Android
The Android app basically just redirects you to the website anyway. Here is the fastest route.
1 Open the Game Pass App
Launch the Xbox Game Pass app on your phone. Tap your Profile icon in the bottom center of the screen.
2 Tap Settings
Tap the gear icon (Settings) in the top right corner.
3 Select Manage Subscription
Tap Manage Subscription. This will kick you out of the app and open your web browser to the Microsoft Account page. It is clunky, but it works.
4 Cancel the Plan
Once the page loads, find your subscription, tap Manage, and hit Cancel subscription. Follow the prompts to confirm you really want to leave.
How to Cancel Xbox Game Pass on Desktop (PC)
This is the most reliable method. The PC Xbox app can be glitchy, so using the browser directly is safer.
1 Go to Microsoft Account
Navigate to account.microsoft.com on your browser and sign in.
2 Find Services & Subscriptions
Click on the Services & Subscriptions tab in the blue navigation bar at the top.
3 Click Manage
Locate your active Xbox Game Pass subscription and click the Manage link on the right side.
4 Select Cancel Subscription
Click Cancel subscription. Microsoft will likely try to offer you a pause or a cheaper plan. Ignore the noise and confirm the cancellation.
What is Xbox Game Pass Cancellation Policy
Microsoft plays it pretty straight, but there are catches. You can cancel anytime, and your access continues until the billing cycle ends. So if you cancel on the 2nd and your renewal is the 30th, you keep playing until the 30th. Refunds? Generally no. Unless you live in a specific region like Quebec or the UK where consumer laws force their hand, Microsoft rarely refunds partial months. Users on Reddit frequently complain that if you forget to cancel by even one day, you are eating that $19.99 charge. No exceptions.
Before You Cancel Xbox Game Pass: What You Should Know
You Lose Cloud Saves Access (Sort of)
Your save data is stored in the cloud, but you can't access it without the game. If you buy the game later, your progress returns.
The "Upgrade" Trick is Gone
If you used the "Gold to Ultimate" conversion trick, cancelling might mess up your remaining prepaid time. Check your expiration date first.
Prepaid Cards
If you used a prepaid card, you don't technically need to cancel. It just expires. But check that you didn't add a credit card as a "backup" payment method, or they will start charging you automatically.
Having Trouble Cancelling Your Xbox Game Pass Subscription?
Still seeing charges? It happens more than you think.
- Check Third-Party Billers: Did you get your Xbox via a bundle like Xbox All Access? You might be paying through Best Buy, Amazon, or a carrier like Verizon or BT. You have to cancel with them, not Microsoft.
- "Past Due" Lock: If your payment failed last month, Microsoft locks the account until you pay the debt. You often cannot cancel a suspended subscription until you pay the balance. It is incredibly frustrating.
- Try Incognito Mode: The Microsoft account page loves to cache old data. If the "Cancel" button is missing, try a private browser window.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Key Features |
|---|---|---|
| Core | $9.99 | Online console multiplayer, small catalog of 25+ games. |
| PC | $11.99 | Hundreds of PC games, EA Play included. |
| Standard | $14.99 | Hundreds of console games, online multiplayer. No Day One releases. |
| Ultimate | $19.99 | Console, PC, & Cloud. Day One releases, EA Play, Perks. |
How Pine AI Can Help You Cancel Your Xbox Game Pass Subscription
With the recent price hike to $19.99 for Ultimate, keeping a subscription you barely use is just burning cash. Pine AI makes sure you stop paying for games you aren't playing.
Step 1: Let's get started to cancel Xbox Game Pass Tell us you want to drop Game Pass. We will grab a few details to locate the account.
Step 2: Pine gets to work We navigate the Microsoft menus and dodge the "Are you sure?" retention pop-ups. If there is a billing lock or a third-party issue, we handle the headache.
Step 3: You're free from Xbox Game Pass The recurring charges stop. You get a confirmation, and you save that $240 a year for something you actually want.
Frequently Asked Questions about Xbox Game Pass
Can I unsubscribe from Xbox Game Pass anytime?
Can I get a refund from Xbox Game Pass if I forgot to cancel?
How do I know my Xbox Game Pass subscription is cancelled?
How long does it take for Xbox Game Pass to cancel?
What else should I know before I cancel my Xbox Game Pass subscription?
How do I raise a complaint to Xbox Game Pass?
How does Pine AI work with Xbox Game Pass to cancel my subscription?
