Thinking about canceling Xbox Game Pass? You're not alone. Microsoft launched Game Pass back in 2017, and it's a great deal until it's not. Maybe the game library isn't hitting the spot anymore, or you're just tired of seeing that charge every month. With all the talk about Call of Duty finally coming to the service, a lot of people are re-evaluating if it's worth keeping active right now. This guide will help you cancel without the headache. Subscriptions range from $9.99 to $16.99 a month, and you can save up to $203.88 a year by canceling. We'll cover how to do it on your desktop or console.
How to Cancel Xbox Game Pass on iPhone (iOS)
Cancelling your Xbox Game Pass on an iPhone isn't done through the App Store like most subscriptions. Instead, the app redirects you to the Microsoft website to manage your account.
1 Open the Xbox App
Find and tap the Xbox app on your iPhone. If you don't have it, you'll need to use the desktop method instead, as you can't manage the subscription directly through Apple's settings.
2 Navigate to Your Profile
Tap on your profile picture (gamertag icon) located in the bottom-right corner of the screen. This will take you to your profile tab.
3 Access Settings
Look for the Settings gear icon, usually found in the top-right corner of the profile screen, and tap it.
4 Find Your Subscription
Under the 'Account' section, tap on Subscriptions. This is where the app gets a little tricky, it will usually just redirect you to a web browser.
5 Manage on Microsoft's Website
The app will open a Safari window and take you to your Microsoft account page. You may need to sign in again. Find your Xbox Game Pass subscription in the list.
6 Turn Off Recurring Billing
Select Manage next to your subscription. From there, choose Cancel subscription or Turn off recurring billing. Follow the final on-screen prompts to confirm. Honestly, I had to click it twice for it to register.
How to Cancel Xbox Game Pass on Android
Similar to iOS, the Android app sends you to the Microsoft website to handle the cancellation. You can't cancel directly through the Google Play Store.
1 Launch the Xbox Game Pass App
Open the Xbox Game Pass app on your Android device. Make sure you're logged into the correct account.
2 Go to Your Profile
Tap your profile picture at the bottom of the screen to open the profile tab.
3 Open Settings
Tap the Settings gear icon in the top-right corner.
4 Go to Account Settings
In the Settings menu, find and tap on Account. This section contains your subscription details.
5 Manage Your Subscription
You'll see your active Game Pass subscription. Tap the Manage button next to it. This will launch your device's web browser and take you to the Microsoft account page.
6 Complete Cancellation on the Web
After signing in (if prompted), find your subscription, click Manage, and then select Cancel subscription. Confirm your choice to stop future payments. It's a few extra steps, but it works.
How to Cancel Xbox Game Pass on Desktop or Laptop
Using a desktop browser is the most reliable method for cancelling Xbox Game Pass. It avoids any app glitches or redirects.
1 Visit the Microsoft Account Website
Open your web browser and go to account.microsoft.com. This is the most direct way to cancel, and frankly, the easiest.
2 Sign In to Your Account
Log in using the email and password associated with your Xbox Game Pass subscription.
3 Navigate to Services & Subscriptions
Once logged in, click on the Services & subscriptions tab at the top of the page. It might be hidden under a 'More' menu.
4 Locate Your Game Pass Subscription
Scroll through the list of your active subscriptions to find Xbox Game Pass. It will show the plan type (e.g., Ultimate, PC) and the next billing date.
5 Manage and Cancel
Click the Manage link next to your Game Pass subscription. This will take you to a detailed view of your plan.
6 Confirm the Cancellation
Select Cancel subscription and follow the prompts. Microsoft might offer you a different plan or a special deal to stay. Just click through until you get a confirmation that your subscription has been cancelled and recurring billing is off.
Before You Cancel: What You Should Know
Before you hit cancel, here are a few things to keep in mind:
- Game Access: You will lose access to the entire Game Pass library at the end of your current billing period. Any games you downloaded will become unplayable unless you buy them.
- Discounts & Perks: You'll also lose access to member-exclusive discounts on games and any other perks like EA Play (if you have Ultimate).
- Game Saves: Your game saves are safe. They are tied to your Xbox account and stored in the cloud. If you resubscribe or buy a game later, you can pick up right where you left off.
- Refunds: Microsoft generally does not offer refunds for partially used subscription periods. If you cancel, you can use the service until the period you paid for expires. Don't expect any money back.
Having Trouble Cancelling Your Xbox Game Pass Subscription?
It can be frustrating when cancellation doesn't go smoothly. If you're stuck, here are a few things to try:
- Use a Desktop Browser: The most common issue is trying to cancel through a mobile app or console, which can be buggy. Always try using a web browser on a computer by going directly to account.microsoft.com.
- Check for Third-Party Billing: Did you get Game Pass through a promotion with your phone provider or another service? If so, you might need to cancel it through that company's portal, not Microsoft's.
- Clear Your Browser Cache: Sometimes old data can cause issues. Try clearing your browser's cache and cookies or using an incognito/private window to log in and cancel.
- Contact Support Directly: When all else fails, you may need to contact Xbox Support. Be prepared for a bit of a wait, but a support agent can manually cancel the subscription for you if the online system isn't working.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (USD) | Details |
|---|---|---|
| Game Pass Core | $9.99 | Replaces Xbox Live Gold. Includes online console multiplayer and a catalog of over 25 high-quality games. |
| Game Pass for Console | $10.99 | Access to a library of hundreds of games on Xbox Series X |
| PC Game Pass | $9.99 | Access to a library of hundreds of PC games, including new releases from Xbox Game Studios. Includes EA Play membership. |
| Game Pass Ultimate | $16.99 | The all-in-one plan. Includes everything from Core, Console, and PC plans, plus cloud gaming and EA Play on both console and PC. |
How Pine AI Can Help You Cancel Your Xbox Game Pass Subscription
Tired of navigating Microsoft's confusing account pages? Let Pine AI handle it. We can cancel your Xbox Game Pass subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, ensuring you won't be charged again. Save time and avoid the hassle.
Frequently Asked Questions about Xbox Game Pass
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
