Foxtel has been broadcasting since 1995, but paying $25 to $140 monthly might not feel worth it anymore, even for House of the Dragon. You could save up to $1,680 a year by cancelling. Visit Foxtel to start. Trustpilot data highlights a rough 1.2-star rating, while Pissed Consumer reports over 500 complaints in the last 3 years, mostly about "billing errors" and "impossible cancellation loops." With recent price hikes causing online outrage similar to the Netflix password crackdown, it is time to go. Whether it is poor customer service or technical glitches, we help you cancel on iOS, Android, or desktop.
How to Cancel Foxtel Now on Desktop
If you subscribed directly through the website, this is the fastest method. Note that this works for Foxtel Now streaming services, not necessarily the set-top box residential plans.
1 Log In to Your Account
Head over to the Foxtel Now website and log in. If you forgot your password, reset it first because you cannot cancel without access.
2 Go to My Account
Click on the gear icon or your profile avatar in the top right corner. Select My Account from the dropdown menu.
3 Select Cancel Subscription
Look for the Cancel Subscription button under the 'My Package' or 'Billing' section. They might hide it near the bottom of the page.
4 Confirm Cancellation
They will likely show you a 'We will miss you' page or offer a discount. Ignore it and click Yes, Cancel to finalize the process.
How to Cancel Foxtel on iPhone (iOS)
If you pay via iTunes or the App Store, you must cancel through Apple. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not open the Foxtel app itself.
2 Tap Your Apple ID
Tap your name at the very top of the Settings menu to access your Apple ID profile.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, check under 'Media & Purchases' instead.
4 Cancel Foxtel
Find Foxtel Now in the list. Tap it, then select Cancel Subscription. If you only see 'Renew', it is already cancelled.
How to Cancel Foxtel on Android
For users who signed up via the Google Play Store, the billing is handled by Google, not Foxtel directly.
1 Open Google Play Store
Launch the Play Store app on your Android device.
2 Tap Profile Icon
Tap your profile picture in the top right corner of the search bar.
3 Navigate to Payments
Select Payments & subscriptions and then tap on Subscriptions.
4 Cancel the Service
Locate Foxtel Now in your active list. Tap it and select Cancel subscription at the bottom of the screen.
Cancel Foxtel by Phone (Residential Plans)
If you have a residential set-top box plan, you cannot usually cancel online. You have to call them.
Phone: 131 999 (within Australia) or +61 2 9813 7000 (International) Hours: Monday to Sunday, 9am to 9pm (AEST)
Prepare for a wait. The retention team is trained to keep you on the line with offers.
What is Foxtel Cancellation Policy
Foxtel's policy depends heavily on whether you stream or have a box. For Foxtel Now (streaming), you can cancel anytime, and access continues until the end of the billing cycle. No refunds for partial months. Period.
For Residential (Set-top box), it is messier. If you are in a contract (usually 12 or 24 months), you will face an Early Termination Fee (ETF) that can be upwards of $300 depending on how many months are left. You also have to return the equipment, or they charge you a 'non-return fee' for the box. Users on Trustpilot frequently complain that Foxtel claims they never received the returned box, so keep your postage receipt safe.
Having Trouble Cancelling Your Foxtel Subscription?
Struggling to cut the cord? You are not alone. Here are common fixes:
- Check Third-Party Billing: If you do not see a cancel button on their site, you likely paid via Apple, Google, or a bundle with your internet provider (like Telstra). Check those accounts.
- Disable Ad Blockers: Sometimes the 'Cancel' button script gets blocked by browser extensions. Turn them off and refresh.
- Call Them: If the website throws an error (a common complaint), you have to call support. Ask for a reference number for the call so you have proof you tried to cancel.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price | Details |
|---|---|---|
| Foxtel Now Essentials | $25.00 | Basic Pop & Lifestyle channels. Entry level. |
| Foxtel Now Drama Extra | +$10.00 | Add-on. Includes HBO shows and BBC content. |
| Foxtel Now Sport | +$29.00 | Add-on. Live sports, 4K UHD available on some devices. |
| Foxtel Now Movies | +$20.00 | Add-on. Ad-free movies on demand. |
| Platinum Plus (Residential) | ~$140.00 | Includes Netflix, Sports, Movies, and Kids channels. |
How Pine AI Can Help You Cancel Your Foxtel Subscription
With streaming prices climbing and content fracturing across platforms in 2025, cancelling Foxtel is a smart financial move. Pine AI makes it effortless.
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Step 1: Let's get started to cancel Foxtel Simply tell us that you want to cancel your subscription with Foxtel, and we will ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We do not just suggest it; we finish it.
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Step 3: You're free from Foxtel The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Foxtel
Can I unsubscribe from Foxtel anytime?
Can I get a refund from Foxtel if I forgot to cancel?
How do I know my Foxtel subscription is cancelled?
How long does it take for Foxtel to cancel?
What else should I know before I cancel my Foxtel subscription?
How do I raise a complaint to Foxtel?
How does Pine AI work with Foxtel to cancel my subscription?
