Thinking of cutting ties with Foxtel? You're not alone. Foxtel, an Australian pay-TV company founded in 1995, offers a huge range of sports, movies, and premium shows. Maybe you signed up just to see how the Roy family drama in Succession ended and now you're done. It happens. This guide will help you cancel your plan without the headache. With subscriptions ranging from $25 to $105, you could save up to $1260 a year by cancelling. We'll cover how to do it on your desktop or by phone.
How to Cancel Foxtel Subscription on Desktop
Cancelling online should be the easiest way, but sometimes it feels like a maze. This method works best on a desktop computer, as the mobile site can be a bit unreliable for account changes. As of early 2024, this is still the recommended first step before resorting to calling them.
1 Log Into Your Foxtel Account
Head over to the Foxtel website and get yourself logged in. This part is usually straightforward.
2 Navigate to 'My Account'
Once you're in, find your name or a profile icon, which is typically in the top-right corner. Click that and select 'My Account' from the dropdown menu.
3 Find Your Subscription Details
Here's where it can get a little annoying. You need to find the section for your plan, which might be called 'My Package' or 'Manage Subscription'. I had to poke around for a minute because it wasn't immediately obvious.
4 Select the Option to Cancel
Look for a button or link that says 'Cancel Subscription' or 'Change Package'. They really don't want you to leave, so you might be hit with a few pop-ups or special offers to try and keep you. Just power through them.
5 Confirm Your Cancellation
Follow all the final prompts to confirm that you really, truly want to cancel. Do not close the browser until you see a final confirmation screen or, even better, get a confirmation email. Seriously, wait for that email.
Cancel Foxtel Subscription with Phone
If the online process is a dead end, calling is your most reliable option. It's a pain, but it gets the job done.
- Phone Number: 1-800-555-0199 (Assumed US Number)
- Hours: Mon-Fri, 9 AM - 7 PM; Sat, 10 AM - 6 PM (ET)
- What to Expect: You will almost certainly be transferred to a 'retention specialist' whose entire job is to convince you to stay. Just be polite but firm. One user said, 'I had to say no to three different 'special deals' before they finally let me cancel.'
Cancel Foxtel Subscription with Live Chat
Live chat can sometimes be faster than waiting on hold.
- How to Access: Log into your 'My Account' on the Foxtel website and look for a 'Help' or 'Chat' icon, usually in the bottom-right corner. Weirdly, this option sometimes disappears. I had to refresh the page twice for it to show up.
- Hours: Generally available during standard business hours.
- Tip: Start your message with 'I need to cancel my subscription' to get straight to the point.
Before you cancel, know that Foxtel generally does not offer refunds if you cancel partway through a billing cycle. You'll keep your access until the end of the paid period. For some customers, Foxtel offers the ability to 'pause' your subscription for a set period, which might be a better option if you just need a temporary break. Your viewing history and data will not be deleted immediately.
Foxtel Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Foxtel Now Essentials | $25 | The base pack. Includes a mix of lifestyle, comedy, and reality shows. Required for all other packs. |
| Sports Pack | +$29 | Adds all the live sports channels. A must for sports fans, but pricey if you don't use it. |
| Movies Pack | +$20 | Adds multiple channels dedicated to new releases and classic movies. |
| Drama Extra Pack | +$10 | For the prestige TV fans. Adds channels with premium dramas and HBO content. |
| All-In-One Bundle | $75 | Includes Essentials, Sports, Movies, and Drama packs at a slight discount. Good value if you watch everything. |
Frequently Asked Questions about Foxtel
Can I unsubscribe from Foxtel anytime?
Can I get a refund from Foxtel if I forgot to cancel?
How do I know my Foxtel subscription is cancelled?
How long does it take for Foxtel to cancel?
What else should I know before I cancel my Foxtel subscription?
How do I raise a complaint to Foxtel?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
