Established in 2007, Fitbit defined the step-counting era, but the recent "Google-fication" has users ditching their trackers like bad habits. With Premium costing $9.99 to $79.99, cancelling saves you up to $80 annually. Whether you are on iOS, Android, or desktop, stopping the charge is smart. Visit Fitbit to manage your account. Recent BBB data shows over 500 complaints in the last 3 years, mostly citing "poor customer service" and "syncing failures" since the merger. It feels like the Succession finale where the big company swallows the cool underdog. If you are tired of the glitches, here is how to get out.
How to Cancel Fitbit on iPhone (iOS)
Most iPhone users subscribed through the App Store. Here is the fix.
1 Open Settings
Grab your iPhone and tap the grey Settings gear icon. Do not open the Fitbit app itself. You cannot cancel from there.
2 Tap Your Name
At the very top of the Settings menu, tap your Apple ID/Name. It is the first thing you see.
3 Select Subscriptions
Look for the tab labeled Subscriptions. If you do not see it, check under 'Media & Purchases' (Apple moves this around sometimes).
4 Find Fitbit
Scroll through your list of active subscriptions. Tap on Fitbit.
5 Cancel Subscription
Tap the red Cancel Subscription button. If you only see 'Renew' options, you already cancelled it. Good job.
How to Cancel Fitbit on Android
Since Google owns Fitbit, this is usually handled directly through the Play Store.
1 Open Google Play Store
Launch the Google Play Store app. Do not use the Fitbit app. It usually just redirects you anyway.
2 Tap Profile Icon
Tap your profile picture in the top right corner of the screen.
3 Payments & Subscriptions
Select Payments & subscriptions from the menu list.
4 Select Subscriptions
Tap on Subscriptions to view your active list.
5 Cancel Fitbit
Find Fitbit in the list, tap it, and select Cancel subscription. Follow the confirmation prompt to finish.
How to Cancel Fitbit on Desktop
If you signed up via the website or are migrated to a Google Account, use this method.
1 Go to Google Play
Navigate to play.google.com/store/account/subscriptions on your browser. Make sure you are signed into the Google account linked to your Fitbit.
2 Locate Fitbit
Find Fitbit under your list of active subscriptions.
3 Manage and Cancel
Click Manage next to the subscription. Select Cancel Subscription from the dropdown options.
What is Fitbit Cancellation Policy
Fitbit (now Google) plays hardball with refunds. Their policy states you can cancel anytime, but the cancellation only applies to the next billing cycle. You retain access to Premium features until your current paid period ends. No pro-rated refunds. Period. This is a common complaint on TrustPilot, where users realize they missed the cutoff by one day and are stuck paying for a full year. If you are on a free trial, you must cancel at least 24 hours before the trial ends to avoid being charged. They are strict about this.
Having Trouble Cancelling Your Fitbit Subscription?
Still seeing charges? It happens.
- Check the Source: Did you buy it through Roku, Amazon, or directly via Fitbit.com before the Google merger? You must cancel where you bought it.
- Google Account Confusion: If you have multiple Google accounts, you might be logged into the wrong one on your browser. Check your other emails.
- Desktop Mode: If the mobile site is glitching (it happens a lot), force your mobile browser into "Desktop Mode" or use a laptop.
- Contact Support: If the button is missing, you might need to chat with Google Store support, though wait times can be long.
Subscription Plans and Pricing (2025)
| Plan | Cost | Details |
|---|---|---|
| Monthly | $9.99 / mo | Billed monthly. Flexible cancellation. |
| Annual | $79.99 / yr | Billed once a year. Best value but harder to refund. |
| Free Trial | $0.00 | Usually 90 days with new device purchase. Auto-renews if not cancelled. |
How Pine AI Can Help You Cancel Your Fitbit Subscription
With the recent tech layoffs and price hikes of 2024, nobody wants to pay for a fitness tracker they stopped wearing three months ago. It is time to clean up your finances.
Step 1: Let's get started to cancel Fitbit Just tell us you want to drop Fitbit. We will ask for a few basic account details to locate the subscription source.
Step 2: Pine gets to work We navigate the confusing Google account menus, wait on hold if necessary, and handle the awkward retention tactics so you don't have to. We don't just suggest it; we finish it.
Step 3: You're free from Fitbit The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Fitbit
Can I unsubscribe from Fitbit anytime?
Can I get a refund from Fitbit if I forgot to cancel?
How do I know my Fitbit subscription is cancelled?
How long does it take for Fitbit to cancel?
What else should I know before I cancel my Fitbit subscription?
How do I raise a complaint to Fitbit?
How does Pine AI work with Fitbit to cancel my subscription?
