Can I unsubscribe from Fitbit anytime?

Yes, you can cancel your Fitbit Premium subscription whenever you want. Just remember you won't get a refund for the current period, but you can use the premium features until your subscription officially ends.

Can I get a refund from Fitbit if I forgot to cancel?

Almost certainly not. Fitbit's terms are very clear about subscriptions being non-refundable. It's a bummer, but once they charge you for a period, that money is gone.

How do I know my Fitbit subscription is cancelled?

You should get a confirmation email. You can also double-check by going back to your subscriptions page (on Apple, Google Play, or the Fitbit website). It should say 'Expires on [Date]' instead of 'Renews on [Date]'.

How long does it take for Fitbit to cancel?

The cancellation itself is instant. Your access to Premium features, however, will continue until the end of your current paid-up billing cycle. So, you don't lose out on what you already paid for.

What else should I know before I cancel my Fitbit subscription?

The main thing is that canceling your Premium subscription does not delete your Fitbit account or any of your health data. You're just downgrading to the free version of the service.

How do I raise a complaint to Fitbit?

Your best bet is to contact their customer support directly. You can use the live chat on their website or call their support number. Be persistent if you don't get the help you need right away.

How to Cancel Your Fitbit Subscription (2025)

How to Cancel Fitbit on iPhone (iOS)

If you subscribed to Fitbit Premium through the App Store, you have to cancel it through Apple, not the Fitbit app itself. It's a common point of confusion.

1 Open the Settings App

Find and tap the gray gear icon on your iPhone's home screen to open Settings.

2 Tap Your Apple ID

Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and other settings.

3 Select Subscriptions

On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account. Apple buries this setting, for some reason.

4 Find and Cancel Fitbit

Scroll through the list to find your Fitbit subscription. Tap on it, then select Cancel Subscription. You'll need to confirm your choice. That's it, you're done.

How to Cancel Fitbit on Android

Canceling on Android is done through the Google Play Store. Make sure you're logged into the correct Google account that you used to purchase the subscription.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. This is where all your app-based subscriptions are managed.

2 Access Your Profile

Tap on your profile icon or initial in the top-right corner of the screen.

3 Go to Payments & Subscriptions

From the menu that appears, select Payments & subscriptions. This is thankfully a bit more straightforward than on iOS.

4 Manage Your Subscriptions

Tap on Subscriptions to see a list of all your current and past subscriptions. Find Fitbit in the list and tap on it.

5 Cancel the Subscription

At the bottom of the screen, you'll see a Cancel subscription button. Tap it and follow the on-screen prompts to confirm. You might be asked for a reason, but you can skip it.

How to Cancel Fitbit on Desktop or Laptop

If you signed up directly on the Fitbit website, this is the only way to cancel. It won't appear in your Apple or Google Play subscriptions.

1 Visit the Fitbit Website

Open your web browser and go to fitbit.com. This is often the most reliable way to cancel, as it avoids any app store confusion.

2 Log In to Your Account

Click the Log In button at the top right and enter your credentials.

3 Go to Your Dashboard

Once logged in, click the gear icon in the top-right corner to open your settings dashboard.

4 Find Your Subscriptions

In the left-hand navigation menu, look for an option like My Subscriptions or Fitbit Premium. Click on it.

5 Cancel Your Premium Membership

You should see your active Fitbit Premium subscription details. Click the button that says Manage Subscription or Cancel Subscription and follow the final confirmation steps. Honestly, I had to click it twice before it registered.

Cancel by Contacting Fitbit Support

If you're stuck in a loop and can't cancel using the methods above, your last resort is to contact support. Fitbit doesn't offer a direct phone number for cancellations, which is frustrating.

Your best options are:

Live Chat: Available on their support website. Be prepared for a wait.
Twitter/X: Contacting their support handle, @FitbitSupport, can sometimes get a faster response, especially if you're public about the issue.

When you contact them, have your account email and any relevant billing information ready.

Before You Cancel: What You Should Know

Keep Access Until the End: After you cancel, you can still use your Premium features until the end of the current billing cycle. Your access doesn't just vanish immediately.
No Pro-Rata Refunds: Fitbit generally does not offer partial refunds if you cancel mid-month or mid-year. You've paid for the period, and that's that.
Your Data is Safe: Canceling your Premium subscription does not delete your Fitbit account or your historical health data. You'll just revert to the free version of the service.
No Pause Option: Unfortunately, Fitbit does not offer a way to pause your subscription. You can only cancel it and then resubscribe later if you choose.

Having Trouble Cancelling Your Fitbit Subscription?

It happens. Sometimes the cancel button seems to be hiding. Here are a few things to try:

Check Where You Subscribed: This is the biggest issue. If you subscribed on your iPhone, you must cancel through Apple. If you subscribed on the Fitbit website, you must cancel there. The cancellation option won't appear in the wrong place.
Try a Different Device: If the app is glitching, try canceling from a desktop browser. The website is often more reliable than the mobile app for account management.
Clear Your Browser Cache: Sometimes old data can cause issues. Clear your browser's cache and cookies or try using an incognito/private window to log in and cancel.
Contact Support Directly: If nothing else works, it's time to contact Fitbit's customer support. It might not be fast, but they can manually cancel the subscription on their end.

Subscription Plans and Pricing (2025)

Plan	Monthly Price (USD)	Annual Price (USD)	Key Features
Fitbit Basic	Free	Free	Track steps, distance, calories, sleep stages, and connect with friends.
Fitbit Premium	$9.99	$79.99 (Saves about $40)	All Basic features, plus Daily Readiness Score, advanced sleep analytics, wellness reports, video workouts, and mindfulness sessions.

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Frequently Asked Questions about Fitbit

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.