Can I unsubscribe from Amazon Prime anytime?

Yep. You can cancel your Amazon Prime membership whenever you want. You'll keep your benefits until the end of your current billing period, whether it's monthly or annual.

Can I get a refund from Amazon Prime if I forgot to cancel?

It's possible. Amazon often provides a full refund if you cancel shortly after a renewal and haven't used any Prime benefits. If you have, they might offer a partial refund. It's handled on a case-by-case basis.

How do I know my Amazon Prime subscription is cancelled?

You'll get a confirmation email from Amazon. You can also go back to your 'Prime Membership' page in your account settings. It will clearly state the date your membership and benefits will end.

How long does it take for Amazon Prime to cancel?

The cancellation itself is instant. Your access to Prime benefits, however, will continue until your current paid-for period expires. So, you can still use it until the last day.

What else should I know before I cancel my Amazon Prime subscription?

Remember that you'll lose access to everything: fast shipping, Prime Video shows, Prime Music playlists, and any free games from Prime Gaming. Make sure you've watched or downloaded anything important before your access ends.

How do I raise a complaint to Amazon Prime?

The best way is through their Customer Service page. You can start a live chat or request a phone call. Be prepared with your account details and a clear summary of your issue.

How to Cancel Your Amazon Prime Subscription (2025)

How to Cancel Amazon Prime on iPhone (iOS)

Canceling your Prime membership directly through the Amazon app on your iPhone is the most straightforward way. You do not need to go through your Apple Subscriptions, as Amazon handles the billing directly.

1 Open the Amazon App

First, find and tap the Amazon Shopping app on your iPhone. Make sure you're logged into the account with the Prime subscription you want to cancel.

2 Access Your Account

Tap the profile icon (it looks like a person) at the bottom of the screen. Then, tap the 'Your Account' button to see all your account options.

3 Find Memberships & Subscriptions

In the 'Account Settings' section, you'll see an option for 'Memberships & Subscriptions'. Tap on it to view your active subscriptions with Amazon.

4 Select Your Prime Membership

You should see your Amazon Prime membership listed. Tap on 'Prime Membership settings'. It might not look like a button, but it is. This is where they hide the important stuff.

5 Manage and End Your Membership

Tap 'Manage Membership'. A drop-down menu will appear with a few choices. Select 'End membership'. Amazon really makes you work for it.

6 Confirm the Cancellation

Amazon will show you a few pages trying to convince you to stay. Keep scrolling and clicking buttons like 'Continue to Cancel' and finally 'End on [Date]'. You'll have to confirm your choice a couple of times before it's final.

How to Cancel Amazon Prime on Android

Just like with an iPhone, canceling on an Android device is done within the Amazon app itself, not through the Google Play Store.

1 Launch the Amazon App

Open the Amazon Shopping app on your Android device. Ensure you are signed into the correct Prime account.

2 Go to Your Account Menu

Tap the three horizontal lines (the hamburger menu) at the bottom right, then tap 'Account' from the list.

3 Locate Your Memberships

Scroll down to the 'Account Settings' area and find 'Memberships & Subscriptions'. Tap this to proceed.

4 Tap on Prime Membership Settings

Your active Amazon Prime membership will be displayed. Tap on the 'Prime Membership settings' link next to it.

5 Manage Your Membership

Select the 'Manage Membership' option. This will expand to show more details and options for your plan.

6 End Your Membership

Choose the 'End membership' option. Be prepared for Amazon to present you with several offers to try and keep you subscribed. You'll need to navigate past these by selecting 'Continue to Cancel' until you can finally confirm.

How to Cancel Amazon Prime on Desktop or Laptop

Using a desktop computer is often the clearest and least confusing way to cancel Amazon Prime. The larger screen makes it easier to spot the buttons they try to hide.

1 Sign In to the Amazon Website

Open your web browser and go to Amazon.com. Hover over 'Account & Lists' in the top right corner and click 'Sign in'. Enter your credentials.

2 Navigate to Your Prime Membership

Once logged in, hover over 'Account & Lists' again. From the dropdown menu, click on 'Prime Membership'.

3 Manage Your Membership Settings

On the right side of the page, you'll see a box with your membership details. Click the 'Manage Membership' link. It usually has a little dropdown arrow.

4 Select 'End Membership'

From the options that appear, click on 'End membership'. This is the first step in the cancellation maze. Honestly, this is the easiest platform to use for cancellation.

5 Decline the Offers and Confirm

Amazon will show you how many benefits you're about to lose. It's a classic retention tactic. Scroll to the bottom and click 'Continue to Cancel'. You may have to do this on more than one screen.

6 Final Confirmation

The final page will ask you to confirm. Click the button that says 'End on [Your Renewal Date]' to finalize the cancellation. You should receive a confirmation email shortly after.

Cancel Amazon Prime by Phone or Chat

If navigating the website feels like a chore, you can contact Amazon's customer service to cancel for you. It's not faster, but it works.

By Phone: Call Amazon's customer service at 1-888-280-4331. Be ready with your account information and expect to verify your identity. You will likely have to decline a few offers to keep your subscription active.
By Live Chat: Go to Amazon's 'Customer Service' page, click 'Something else', then 'I need more help'. This should eventually lead you to an option to start a chat. Tell the agent you want to cancel your Prime membership.

Before You Cancel: What You Should Know

Refunds: Amazon's policy states you may be eligible for a full refund if you cancel shortly after a renewal and haven't used any Prime benefits (like placing an order with Prime shipping or watching Prime Video). If you've used benefits, you might get a partial refund, but it's not guaranteed.
Your Data is Safe: Canceling Prime does not delete your Amazon account. Your order history, wish lists, and login information will all remain intact. You just lose access to Prime-specific perks.
Pausing Your Membership: Amazon doesn't have a formal 'pause' feature. However, during the cancellation process, they might offer you a 'reminder' option or a discounted month instead of letting you go completely. It's a retention tool, not a standard feature.

Having Trouble Cancelling Your Amazon Prime Subscription?

It's not just you. Sometimes canceling can be a real headache. Here are a few things to try:

Check for Third-Party Billing: Did you sign up for Prime through a mobile carrier like T-Mobile or another third party? If so, you must cancel through them, not Amazon. Your Amazon account page should have a notice about this.
Use a Desktop Browser: The mobile app can sometimes be buggy. If you're running into errors, try canceling from a laptop or desktop computer. It's often more reliable.
Clear Your Cache or Use Incognito: Sometimes browser data can cause glitches. Try clearing your cache and cookies or using an incognito/private browsing window to log in and cancel.
Contact Support Directly: If the website seems to be sending you in circles (a common complaint), it's time to give up and contact customer service. Use the live chat or phone number and tell them you want to cancel. Don't let them talk you out of it.

Subscription Plans and Pricing (2025)

Plan Name	Price (USD)	Details
Prime Monthly	$14.99/month	Full access to all Prime benefits, including free shipping, Prime Video, Amazon Music Prime, and more. Billed monthly.
Prime Annual	$139/year	Full access to all Prime benefits. Cheaper than the monthly plan over a year (works out to about $11.58/month). Billed annually.
Prime Student	$7.49/month or $69/year	For verified higher-education students. Includes all standard Prime benefits plus student-specific deals. Billed monthly or annually.

How Pine AI Can Help You Cancel Your Amazon Prime Subscription

Tired of navigating Amazon's cancellation maze? Let Pine AI handle it. We'll securely cancel your Prime membership for you, saving you time and the headache of dealing with retention offers. Just connect your account, and we'll take care of the rest. It's the stress-free way to manage your subscriptions.

Frequently Asked Questions about Amazon Prime

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.