Complain About Huntington Bancshares - File a Complaint Today

A 1.3-star rating on Trustpilot. That's not a typo. Huntington Bank is also sitting on over 1,250 complaints filed with the Better Business Bureau in the last three years, with customers absolutely furious about frozen accounts, nonsensical fees, and a customer service department that seems designed to make you give up. If you're stuck in a loop of unhelpful support calls about incorrect charges or can't get a straight answer on why your direct deposit is missing, you are not alone. It's incredibly frustrating when a bank, the place you trust with your money, makes you feel powerless. We get it. Here’s how to fight back and get your issue resolved. You can find more information on their official website: Visit Huntington Bancshares.

Last Edited on 31 Oct, 2025

Olivia Harper, Senior Content Manager

7 min read

Best ways to complain to Huntington Bancshares

Contact Method	Details & Availability	Why use this instead
Phone	1-800-480-2265 (7 a.m. to 8 p.m. ET, 7 days a week)	For urgent issues like a frozen account or suspected fraud.
Secure Message	Via Online Banking login	To create a written record of your complaint directly with the bank.
Mail	Huntington Customer Service, P.O. Box 1558, Columbus, OH 43216	For sending formal complaints and supporting documents.
Social Media	@Huntington_Bank on X (Twitter)	For public complaints that can sometimes get a faster, albeit generic, response.

Estimated Response Times from Huntington Bancshares After Complaining

Honestly, prepare to be patient. It often feels like your complaint goes into a black hole.

Method	Expected Wait Time
Phone	10 - 45 minutes (hold time)
Secure Message	24 - 72 hours
Mail	7 - 14 business days
Social Media	4 - 24 hours

Tips to Get a Quicker Response from a Complaint

Call Early: Try calling right when their lines open at 7 a.m. ET to avoid the longest wait times.
Have Everything Ready: Before you call or write, gather your account number, transaction dates, amounts, and any previous communication reference numbers.
Be Specific: Instead of saying 'my account is wrong,' say 'there is an incorrect charge of $45.50 on May 15th that I did not authorize.'
Stay Calm but Firm: Getting angry rarely helps. Clearly state the facts and what you expect them to do to fix it.
Use the Words 'Formal Complaint': When speaking or writing, state, 'I wish to file a formal complaint.' This can trigger a different internal process.

How to Escalate Your Complaint

If Huntington isn't resolving your issue, it's time to go over their heads. Don't waste any more time with their frontline support.

1. Ask for a Supervisor or Manager While on the phone, if the representative can't help, politely but firmly ask to speak to their supervisor. If they say one isn't available, ask for a reference number and a specific time they will call you back.

2. File a Complaint with the CFPB The Consumer Financial Protection Bureau (CFPB) is a U.S. government agency that holds banks accountable. This is your most powerful tool.

How it works: You submit a complaint online detailing your issue. The CFPB forwards it to Huntington, and the bank is required to respond, usually within 15 days.
What to expect: The CFPB gets their attention fast. Huntington has a dedicated team to handle these, so you'll likely hear from someone with more authority. You can file a complaint here: www.consumerfinance.gov/complaint.

3. File with the Better Business Bureau (BBB) The BBB is a non-profit that helps resolve disputes. While they don't have legal authority, many companies respond to avoid a negative mark on their public profile.

How it works: You file a complaint on the BBB website. The BBB forwards it to the company for a response.
What to expect: This process can be slower. Huntington usually responds, but sometimes it takes a few reminders from the BBB to get a final resolution.

Email Template to Complain to Huntington Bancshares

Subject: Formal Complaint & Urgent Resolution Required: Account #[Your Account Number]

Dear Huntington Bancshares Customer Support,

I am writing again to resolve an ongoing issue with my account, #[Your Account Number]. This is my third attempt to get this fixed, following a phone call on [Date] and a secure message on [Date], neither of which resulted in a solution.

On [Date], [Clearly and concisely describe the problem, e.g., an unauthorized charge of $XX.XX was posted to my account, my account was frozen without notice, a promised fee waiver was not applied]. This has caused significant inconvenience, including [mention any specific hardship, e.g., late fees on other bills, inability to access my funds for groceries].

To resolve this, I require you to [state your desired resolution clearly, e.g., immediately refund the $XX.XX charge, provide a clear reason for the account freeze and a timeline for its removal, apply the promised fee waiver and credit my account].

Please be aware that if this issue is not resolved within 5 business days, my next step will be to file a formal complaint with the Consumer Financial Protection Bureau (CFPB).

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name] [Your Phone Number]

Additional Helpful Tips to get Your Complaint Resolved

Get a Reference Number for Everything: Every time you call, ask for a ticket or reference number before you hang up. This creates a trail they can't deny.
Request the 'Office of the President': If you're getting nowhere with standard support, ask to be transferred to the 'Office of the President' or 'Executive Customer Relations.' It's an internal escalation team that handles serious complaints.
Mention Social Media Publicly: A public post on X (formerly Twitter) tagging @Huntington_Bank that says 'Still no resolution on case #[Your Reference Number] after 2 weeks. Very disappointed.' can sometimes light a fire under them.
Record Call Details: Keep a log. Note the date, time, name of the person you spoke with, and a summary of the conversation. It's invaluable if you need to escalate.

Let Pine AI Help Raise the Complaint to Huntington Bancshares

Tired of Huntington's automated system sending you in circles? Or listening to that same hold music for 30 minutes just to be told you've been transferred to the wrong department? Sound familiar? It's exhausting. Instead of re-explaining your issue for the fifth time, let Pine AI handle it. We'll draft the complaint, send it through the right channels, and manage the follow-ups. No more waiting on hold or wondering if your email was even read. Seriously. Let us take over so you can get back to your life.