Fresh Patch, founded in 2010, delivers real grass potty pads for dogs, which is a pretty clever idea until your puppy decides they prefer the real, real grass outside. Maybe you're tired of the recurring charge or your dog has simply outgrown it. It happens. This guide will help you cancel your subscription, which can range from $29 to $49 per delivery, without any extra headaches. We'll cover how to do it on their website, since that's the main way. By canceling, you could save up to $588 a year. That's a lot of dog treats. Even those super famous TikTok dogs probably have owners who get tired of subscription boxes piling up.
How to Cancel Fresh Patch Subscription on Website (Desktop & Mobile)
The only way to cancel your Fresh Patch subscription is through their website. The process is the same whether you're on a computer or your phone's browser. It's supposed to be simple, but website layouts can change, so let's walk through it.
1 Log In to Your Account
First, head over to the Fresh Patch website and get logged into your account. This part is usually easy, unless you forgot your password, which is a whole other problem.
2 Navigate to 'My Account'
Once you're in, you need to find the account section. Look for a link or button that says 'My Account' or has a little person icon. Click that.
3 Find 'Manage Subscriptions'
Here's where it can get a little confusing. You're looking for a link that says 'Manage Subscriptions'. It might be tucked away, so take a second to scan the page. I had to refresh the page once because it didn't load properly the first time.
4 Select the 'Cancel' Option
You should now see your active subscription plan. There will be an option to 'Cancel Subscription'. It's often a small link at the bottom of the page, so scroll down if you don't see it right away.
5 Follow the Prompts to Confirm
The system will probably ask you why you're leaving. Pick a reason or just click through the prompts until you get to the final confirmation. Make sure you click the final 'Confirm Cancellation' button.
6 Check for a Confirmation Email
Do not skip this step. You absolutely need to get a confirmation email. If it's not in your inbox within a few minutes, check your spam folder. No email could mean the cancellation didn't stick. Seriously.
Cancel Fresh Patch Subscription with phone
You can call Fresh Patch support at (800) 788-1878. Their hours are typically Monday to Friday, from 8:00 AM to 5:00 PM Pacific Time. Be ready with your account information to make the call go smoother.
Cancel Fresh Patch Subscription with email
Send an email to support@freshpatch.com. It's a good way to have a written record of your cancellation request. Expect a response within 1-2 business days. One user on a forum mentioned, 'I emailed them and they cancelled it for me, but it took two days for them to reply.'
Before you cancel, know this: Fresh Patch does not offer refunds for orders that have already been shipped. It's a perishable product, so once it's on the way, the charge is final. You can, however, pause your subscription or skip deliveries from your account dashboard, which might be a better option if you just need a temporary break.
Fresh Patch Plans and Pricing 2025
| Plan | Price (per delivery) | Details |
|---|---|---|
| Mini | $29 | Recommended for pets under 10 lbs. |
| Small | $35 | Recommended for pets between 10-15 lbs. |
| Standard | $39 | Recommended for pets between 15-25 lbs. |
| XL | $49 | Recommended for pets over 25 lbs or multi-pet households. |
Frequently Asked Questions about Fresh Patch
Can I unsubscribe from Fresh Patch anytime?
Can I get a refund from Fresh Patch if I forgot to cancel?
How do I know my Fresh Patch subscription is cancelled?
How long does it take for Fresh Patch to cancel?
What else should I know before I cancel my Fresh Patch subscription?
How do I raise a complaint to Fresh Patch?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
