Network For Good, founded in 2001, provides online fundraising software for nonprofits. It's meant to help charities collect donations and manage donors. Subscription costs can range from $0 for basic plans with higher fees to over $200 per month for advanced features. This guide covers canceling on their desktop platform, which could save your organization up to $2400 a year. Honestly, with so many nonprofits now using viral TikToks or Instagram campaigns to fundraise, you might find that a traditional donor management system like this just doesn't fit your modern strategy anymore. If that's the case, let's get this canceled.
How to Cancel Network For Good Subscription on Desktop
Canceling Network For Good has to be done through their website. It's not always straightforward, and some users report having to contact support directly. Be prepared for a bit of a hunt. I had to refresh the page once because the billing section was slow to load. Just be patient.
1 Log Into Your Account
Go to the Network For Good (or Bonterra) website and sign in with your organization's administrator credentials. This has to be the main account holder, not a team member with limited access.
2 Find the Billing or Account Settings
This is the tricky part. Look for a section called 'Account,' 'Subscription,' or 'Billing.' It's often hidden under a profile icon or in a settings menu in the main dashboard. Don't be surprised if you have to click around a bit.
3 Locate the Cancel Subscription Link
Once in the billing section, search for a link that says 'Cancel Subscription,' 'Close Account,' or 'Manage Plan.' It might be a small text link at the bottom of the page. They don't always make it obvious.
4 Follow the Cancellation Steps
You'll likely be asked why you're leaving. You can skip this or provide feedback. They might offer you a discount to stay. Just click through until you get to the final confirmation screen. Make sure you hit the final 'Confirm Cancellation' button.
5 Check for a Confirmation Email
You should receive an email confirming your subscription has been canceled. If you don't get one within an hour, check your spam folder. If it's still not there, your cancellation might not have processed. Save this email as proof.
Cancel Network For Good Subscription with phone
You can try calling Bonterra's support line at (888) 284-7978. Be ready with your account information. Hours are typically standard business hours, Monday to Friday. One user on a forum mentioned, 'I had to call twice. The first rep couldn't find my account because it was still under the old Network For Good system.' So, be persistent.
Cancel Network For Good Subscription with email
The best way to email them is through their official support contact form on the Bonterra website. There isn't a direct public email address. Fill out the form with your details and request cancellation. Expect a response within 1-2 business days. It's slower, but it creates a paper trail.
Before you hit cancel, make sure you export all your donor data. Seriously, you will lose access to your reports and contact lists once the subscription ends. Also, don't expect a refund for any unused time in your billing cycle; they typically don't offer prorated refunds. Unlike some services, there isn't an option to just pause your account, so canceling is a final step for now.
Network For Good Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Free Plan | $0 | Best for getting started. Includes a donation button and basic reporting, but has higher transaction fees (e.g., 4.9% + processing). |
| Essentials Plan | ~$99 | Good for growing nonprofits. Offers lower transaction fees, custom branding on donation pages, and some email marketing tools. |
| Premium Plan | ~$199+ | For established organizations. Includes everything in Essentials plus advanced features like peer-to-peer fundraising campaigns, event ticketing, and CRM integrations. |
Frequently Asked Questions about Network For Good
Can I unsubscribe from Network For Good anytime?
Can I get a refund from Network For Good if I forgot to cancel?
How do I know my Network For Good subscription is cancelled?
How long does it take for Network For Good to cancel?
What else should I know before I cancel my Network For Good subscription?
How do I raise a complaint to Network For Good?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
