Gogo Inflight, founded back in 1991, is one of the original names in getting you online at 30,000 feet. Their subscription pricing can range from $7 for a quick pass to about $50 for a monthly plan. Maybe you signed up to binge the latest season of The Bear on a cross-country flight and completely forgot about it. Now you're getting charged. It happens. This guide covers how to cancel on Desktop and Mobile, potentially saving you up to $600 a year on a service you might only use a few times. Let's get that subscription cancelled.
How to Cancel Gogo Inflight Internet Subscription on Desktop/Website
Canceling on their website is supposed to be straightforward, but the site can be a bit clunky. I tried it on a weak airport Wi-Fi connection once and the page timed out twice. My advice? Make sure you have a stable internet connection before you start this process.
1 Go to the Gogo Website
Open your browser and head over to the Gogo Inflight Internet website. Simple enough.
2 Find the Login Button
Look for the 'Sign In' or 'My Account' link. It's usually tucked away in the top-right corner of the homepage. Don't worry if you miss it the first time.
3 Enter Your Account Details
Log in with the email and password you used when you first signed up. If you're like me and signed up mid-flight three months ago, you might have to go through the 'Forgot Password' process. Another annoying delay.
4 Navigate to Your Subscriptions
Once you're in your account dashboard, you need to find the section for your plan. It might be labeled 'My Subscriptions' or 'Payment Information.' It's not always obvious, so you might have to click around a bit.
5 Select the Plan to Cancel
You should see your active monthly plan listed. There should be an option next to it that says 'Manage' or 'Cancel Subscription.' This is the button you're looking for.
6 Confirm the Cancellation
Click that cancel button. Gogo will probably show you an offer to try and keep you as a customer. Just push past it and confirm you want to end the subscription. Make sure you get to a final confirmation screen. Don't just close the tab.
Cancel Gogo Inflight Internet Subscription with phone
You can call Gogo's customer care at 1-877-350-4646. They are available 24/7. Be prepared for some hold time. One user on a forum said, 'I had to call twice. The first rep couldn't find my account even with the email address.' So have all your account info ready before you dial.
Cancel Gogo Inflight Internet Subscription with email
Gogo uses a customer support form on their website instead of a direct email. You can find it under their 'Contact Us' or 'Support' section. Expect a response within 24-48 hours, so this isn't the fastest method if your renewal date is tomorrow.
Before you hit cancel, know this: Gogo generally does not offer refunds for subscriptions. If you cancel a monthly plan, you can typically use the service until the end of your current billing period, but you won't get your money back for that month. It's a bummer, but that's their policy. Also, there's no option to just 'pause' your subscription. You either have it or you don't.
Gogo Inflight Internet Plans and Pricing 2025
| Plan | Price (Approximate) | Details |
|---|---|---|
| All-Day Pass | $19 | Good for a single travel day with multiple flights. The clock starts when you first connect. |
| 1-Hour Pass | $7 | Best for short flights or if you just need to send a few critical emails and sign off. |
| Monthly Plan | $49.99/month | Designed for frequent flyers. Provides access on all Gogo-equipped flights for a full month. Auto-renews. |
| Airline-Specific Plan | Varies | Some airlines offer their own monthly plans through Gogo. Price and terms can differ, so check the fine print. |
Frequently Asked Questions about Gogo Inflight Internet
Can I unsubscribe from Gogo Inflight Internet anytime?
Can I get a refund from Gogo if I forgot to cancel?
How do I know my Gogo subscription is cancelled?
How long does it take for Gogo to cancel?
What else should I know before I cancel my Gogo subscription?
How do I raise a complaint to Gogo?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
