So, you've had your fill of cracking codes with Escape The Crate. Founded in 2016, this service delivers bi-monthly mystery boxes for you to solve at home. But maybe the boxes are starting to pile up, or you're just over it. With plans costing from $29.99 to $39.99, you can save up to $240 a year by canceling. This guide covers how to cancel on their website. After watching a movie like 'Glass Onion,' sometimes an at-home box just doesn't cut it anymore. Let's get this done.
How to Cancel Escape The Crate Subscription on Desktop/Website
The only way to cancel your Escape The Crate subscription is through their website. You can do it on a mobile browser, but it's way less clunky on a desktop. I had the page time out on me once, so be prepared for minor annoyances.
1 Log In to Your Account
First, head over to the Escape The Crate website and find the "My Account" link, usually at the top of the page. You'll need your email and password to get in. If you've forgotten it, you'll have to deal with the whole password reset hassle.
2 Find the Subscription Manager
Once you're in, you need to find where they hide the subscription settings. Look for a link or tab that says "Manage Subscriptions" or something similar. Honestly, it can be a bit buried, so you might have to click around your account dashboard to spot it.
3 View Your Active Subscription
You should see your active subscription listed there. Click on it to open up the details. Try not to get sidetracked by any offers to upgrade or add past boxes to your order. Stay focused.
4 Click the Cancel Button
Scroll down to the bottom of the page. You should find a "Cancel Subscription" button or link. They sometimes make you click through another page asking if you're sure. Just confirm you want to cancel.
5 Check for a Confirmation Email
Don't just close the tab. Wait for the confirmation email to hit your inbox. A user on a forum mentioned their confirmation went to spam, so check there too. If you don't get an email, the cancellation might not have gone through.
Cancel Escape The Crate Subscription with email
If the website fails you or you have a billing issue, you can email their support team at support@escapethecrate.com. You can also use the contact form on their site. Don't expect an immediate response; it typically takes them 1-2 business days to get back to you. Make your subject line clear, like 'Subscription Cancellation Help'.
Before you cancel, a couple of things to know. Escape The Crate will not give you a refund for a box that has already shipped or for a renewal charge you forgot to stop. It's annoying, but that's their policy. Your account data will likely remain unless you specifically ask them to delete it. On the bright side, you can usually 'skip' a shipment instead of canceling. It's a good option if you just need a break from the puzzles.
Escape The Crate Plans and Pricing 2025
| Plan | Billing Cycle | Price Per Box (Approx.) | Details |
|---|---|---|---|
| Bi-Monthly | Every 2 months | $29.99 + Shipping | The standard pay-as-you-go plan. You get one mystery box delivered every other month. |
| 6-Month Prepay | Every 6 months | $36.50 | You pay for 3 boxes upfront, which includes shipping. This offers a small discount for committing. |
| 12-Month Prepay | Every 12 months | $33.00 | You pay for 6 boxes upfront with shipping included. It's the best value per box, but a big commitment. |
Frequently Asked Questions about Escape The Crate
Can I unsubscribe from Escape The Crate anytime?
Can I get a refund from Escape The Crate if I forgot to cancel?
How do I know my Escape The Crate subscription is cancelled?
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Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
