Stamps.com, founded way back in 1996, offers online postage and shipping software for individuals and businesses. Maybe your Etsy shop that blew up on TikTok has slowed down, or you just don't ship enough anymore to justify the monthly fee. It happens. This guide will help you cancel your subscription, which can range from $19.99 for the Pro plan to over $34.99 for Premier. We'll walk you through the steps on their desktop site, helping you save up to $420 a year. Let's get this done.
How to Cancel Stamps.com Subscription on Desktop
Canceling online should be the easiest way, but it can feel like a scavenger hunt. This method works best on a desktop computer, as the mobile site can be a bit glitchy for account management. I had to refresh the page once just to get the final confirmation to show up.
1 Log In to Your Account
Go to the Stamps.com website and enter your username and password. This part is usually straightforward.
2 Navigate to Account Settings
Once you're in, look for a link that says My Account or has your username. It's typically in the top-right corner of the page.
3 Find the Cancellation Link
Here's where it gets annoying. You need to find the cancellation link. It might be under a section called Manage Account, Change/Cancel Plan, or even Billing. Some users report it's hidden, so you might have to click around a bit. Don't give up.
4 Follow the Cancellation Prompts
Stamps.com will likely ask you for a reason and may present a special offer to convince you to stay. If you're set on leaving, just keep clicking the button that moves you forward with the cancellation.
5 Confirm the Cancellation
Do not leave the page until you see a final confirmation message. You should also receive a confirmation email. If you don't get that email, your account might still be active. Seriously, check for it.
Cancel Stamps.com Subscription with phone
You can call customer support at 1-855-889-7867. They are available Monday through Friday, from 6 a.m. to 6 p.m. Pacific Time. Be prepared for potential wait times. One user on a forum mentioned, 'I had to call twice. The first rep tried to offer me three months free before finally processing the cancellation.'
Before you cancel, make sure to use any remaining postage balance on your account. Getting a refund for unused postage is a separate, and often more complicated, process than just canceling the service fee. Stamps.com has a strict no-refund policy on their monthly subscription fees, so you won't get any money back for the current billing cycle, even if you cancel a day after being charged. Your service will continue until the end of your paid period.
Stamps.com Plans and Pricing 2025
| Plan | Monthly Price | Details |
|---|---|---|
| Stamps.com Pro | $19.99 | Includes discounted USPS and UPS rates, shipping labels, and basic reporting. Good for small volume shippers. Also includes a 4-week free trial to start. |
| Stamps.com Premier | $34.99 | All Pro features, plus dedicated account representative support and more advanced reporting tools for higher volume shippers. |
| Enterprise | Custom Pricing | Tailored solutions for large corporations needing multiple user access and integrations. |
Frequently Asked Questions about Stamps.com
Can I unsubscribe from Stamps.com anytime?
Can I get a refund from Stamps.com if I forgot to cancel?
How do I know my Stamps.com subscription is cancelled?
How long does it take for Stamps.com to cancel?
What else should I know before I cancel my Stamps.com subscription?
How do I raise a complaint to Stamps.com?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
