FreeShipping.com, launched back in 2002, is a subscription service designed to save you money on online shopping with perks like 10% cash back, shipping rebates, and price protection. But sometimes, the monthly fee just isn't worth it. Maybe you signed up for a trial and forgot, or you're just not using it enough. Everyone's hunting for the best deals online, whether it's a viral TikTok 'dupe' or just trying to avoid those pesky shipping fees that turn a bargain into a bust. This guide will help you cancel your subscription, which costs between $12.97 and $14.97 a month. We cover how to cancel on your desktop or web browser. By canceling, you could save up to $179 a year. Just cancel it.
How to Cancel FreeShipping.com Subscription on Desktop / Web Browser
Canceling online is the fastest way to get it done, but they don't make it super obvious. It works on a desktop or mobile browser. As of early 2024, some users reported the 'Help' page was slow to load, so you might need to refresh it once or twice.
1 Go to the Website and Sign In
Navigate to the FreeShipping.com website on any web browser and click the 'Sign In' button, usually at the top right of the page. Enter your email and password.
2 Find the 'Help' Section
Once you're logged in, look for the 'Help' tab in the main navigation menu. The cancellation link is sneakily hidden here, not under 'My Account' where you'd expect it.
3 Click the 'Cancel Membership' Link
On the Help page, you should see a section for managing your account. Click on the link that says 'Cancel Membership'. I had to scroll a bit to find it.
4 Follow the Cancellation Prompts
This is where they'll try to keep you. You'll likely see an offer for a discount or a reminder of your benefits. Just look for the button to continue with your cancellation and click it.
5 Get Your Confirmation
After confirming, you should see a message on the screen saying your membership has been canceled. More importantly, check your email for a cancellation confirmation. Don't close the browser until you have it. Seriously, save that email.
Cancel FreeShipping.com Subscription with phone
You can call their customer service team at 1-800-869-4035. They are typically available 24/7. Be ready for a bit of a script. They will likely ask why you're canceling and might offer you a discounted rate to stay. Just be polite but firm that you want to cancel. One user said, 'I had to say no three times before they finally processed it.'
Cancel FreeShipping.com Subscription with email
Send an email to customerservice@freeshipping.com. Make sure to include your full name, member ID (if you know it), and the email address associated with your account. The subject line should be something clear like 'Cancellation Request'. Expect a response within 24-48 hours.
Before you cancel, know this: you won't get a prorated refund. Your membership stays active until the end of your current paid billing period. Also, make sure you've submitted any final claims for shipping rebates or price protection, as you'll lose access once the membership officially ends. There is no option to pause your subscription.
FreeShipping.com Plans and Pricing 2025
| Plan | Monthly Price | Details |
|---|---|---|
| Monthly Membership | $12.97 - $14.97 | Includes a 7-day trial period that automatically converts to a paid monthly subscription. Provides 10% cash back at over 1,000 retailers, shipping rebates up to $10 per order, return shipping rebates up to $10, and price protection claims if an item's price drops within 90 days. |
Frequently Asked Questions about FreeShipping.com
Can I unsubscribe from FreeShipping.com anytime?
Can I get a refund from FreeShipping.com if I forgot to cancel?
How do I know my FreeShipping.com subscription is cancelled?
How long does it take for FreeShipping.com to cancel?
What else should I know before I cancel my FreeShipping.com subscription?
How do I raise a complaint to FreeShipping.com?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
