Grandbox, founded in 2014, is a subscription box designed to bring joy to grandparents. It's a sweet idea, but maybe the cost is adding up, or Grandma just has too many knick-knacks now. With plans ranging from $30 to $36.50 a month, cancelling can save you up to $360 a year. This guide covers how to cancel on their desktop website. It's funny, with the whole "grandmacore" trend on TikTok, you'd think these boxes would be a huge hit, but sometimes a simple phone call works better. If you're ready to stop the shipments, let's get it done.
How to Cancel Grandbox Subscription on Desktop
Cancelling your Grandbox subscription happens through their website. It's supposed to be straightforward, but sometimes these sites like to hide the cancel button. Don't worry, I'll walk you through it. Weirdly, I had to refresh the page once because the account options didn't load correctly the first time.
1 Log In to Your Grandbox Account
Head over to the Grandbox website and find the Login or My Account link, usually at the top of the page. Enter your email and password.
2 Find Your Subscription Details
Once you're in, look for a section called "My Subscriptions" or "Account Details". This is where they list your active plan. It might take a bit of clicking around to find it.
3 View Your Active Subscription
Click on your active subscription to see the details. You should see information about your plan and the next billing date.
4 Click the Cancel Button
Somewhere on this page, there should be a "Cancel Subscription" button. One user on a forum mentioned they had to scroll all the way to the bottom to find a tiny grey link. Be persistent.
5 Confirm Your Cancellation
They'll probably ask you why you're leaving. You can skip this or give a reason. You'll need to click a final confirmation button to make it official. Make sure you get to a screen that says "Your subscription has been cancelled."
Cancel Grandbox Subscription with Email
If you're stuck or the website isn't working, you can email their support team directly at support@grandbox.com. Don't expect an instant reply. It usually takes them a day or two to get back to you. In your email, be sure to include the full name and email address associated with the account to speed things up.
Before you hit cancel, know this: Grandbox doesn't typically offer refunds if you forget to cancel before your renewal date. Their cutoff is the 10th of the month. Miss it, and you're getting (and paying for) the next box. Also, they don't have an option to pause your subscription, so it's either on or off. Make sure you really want to end it before proceeding.
Grandbox Plans and Pricing 2025
| Plan | Price per Box | Total Cost | Details |
|---|---|---|---|
| Monthly | $36.50 | $36.50/month | Billed monthly. Most flexible option. |
| 3-Month Prepay | $35.00 | $105 every 3 months | Save a little per box. Billed quarterly. |
| 6-Month Prepay | $33.00 | $198 every 6 months | A popular gift option with better savings. |
| 12-Month Prepay | $30.00 | $360 every 12 months | Best value per box. Biggest upfront cost. |
Frequently Asked Questions about Grandbox
Can I unsubscribe from Grandbox anytime?
Can I get a refund from Grandbox if I forgot to cancel?
How do I know my Grandbox subscription is cancelled?
How long does it take for Grandbox to cancel?
What else should I know before I cancel my Grandbox subscription?
How do I raise a complaint to Grandbox?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
