Willow Cancellation Help

To identify your Willow billing owner, sign in on willow.tv or in the Willow by Cricbuzz app and check the subscription or billing section under My Account or My Profile. If your subscription is listed with a reference to App Store, Roku, Amazon or Android Pay, that platform is billing you and you must cancel there, not on the Willow website.

When you cancel, Willow’s terms say the cancellation becomes effective at the end of your current Premium Subscription period. You keep full Premium access until that end date, then your subscription stops and your account effectively becomes a free registered account. You can still log in and may watch Premium Free videos or some free live events without a paid plan.

Willow’s current policy is that Premium Subscription sales are final and subscription fees are non‑refundable once processed. If you forget to cancel before renewal, you usually keep service for the new period but do not receive a refund or proration from Willow. For Apple App Store or Google Play purchases, Willow directs you to request any refund directly from those stores.

Deleting your Willow account does not reliably cancel billing. Willow explains that deleting your account and data via Account → My Profile → Delete Account will forfeit any active subscription, but store‑billed plans from the App Store or Play Store should still be cancelled directly in those stores to prevent future charges. Always cancel through the original billing owner before or after deleting your account.

Willow’s terms state that when you cancel via the site, app or written notice, a confirmation email receipt is sent with the expiration date of your subscription. On app‑store platforms such as Apple or Google Play, you should also see the status update to show a final end date instead of a renewal date, and you may receive a confirmation email from that store.

If you subscribed through Roku, Willow’s terms instruct you to manage or cancel the subscription by visiting my.roku.com/subscriptions or by selecting the app on your Roku device and using Roku’s subscription options. For purchases made through Amazon or similar platforms, Willow’s FAQ indicates those platforms are the billing owners, so you must cancel in that platform’s account management, not on willow.tv.

Yes. Willow’s FAQ explains that some videos are marked Premium Free and can be viewed by simply logging in or signing up. It also notes that when multiple events are live, a third‑priority match may be available on willow.tv or in the apps without any additional purchase for registered users. So a cancelled account can still access limited free content.