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MyHeritage Cancellation Help

MyHeritage is a leading genealogy platform founded in 2003. Discover your family history with DNA testing, historical records, and an intuitive family tree builder. Uncover your roots today.

Cancel MyHeritage
  • 3 cancellation paths matched to the billing owner
  • Renewal timing and access outcome explained
  • Refund requests routed to the company that billed you

Should you contact MyHeritage first?

Use this MyHeritage check to choose between an official account action and help preparing a clearer follow-up.

  1. Confirm the billing owner before canceling

    • To cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com
    • Use the billing owner shown on your MyHeritage receipt or account before following a cancellation path. After submitting it, reopen the same account and record the status and effective date that are actually displayed.
    • Refunds are handled differently depending on whether MyHeritage, Apple, or Google Play billed your subscription. None of the providers guarantees a refund, and each request is reviewed under its own policies.

  2. Keep enough proof for a focused follow-up

    • Save the confirmation, effective date, and billing receipt.
    • Capture the plan, renewal date, and company shown on the receipt.
    • Challenge only a specific unresolved charge or cancellation result.

MyHeritage support channels

Know which channel fits before you spend time repeating the same story.

  • MyHeritage website (direct billing)

    Use this route if your MyHeritage subscription was purchased on myheritage.com with a card, PayPal, or another payment method, including most DNA Traits and site/data plans.myheritage.com

  • Apple App Store (iOS in‑app purchase)

    Use this route if you completed your MyHeritage purchase through the App Store on an iPhone or iPad; these subscriptions can only be managed and cancelled in Apple’s subscription settings.myheritage.com

  • Google Play (Android in‑app purchase)

    Use this route if you completed your MyHeritage purchase through Google Play on an Android device; these subscriptions can only be managed and cancelled in Google Play.myheritage.com

How Pine helps with MyHeritage

A practical workflow for moving from a messy support problem to a clear request.

  1. Step 01

    Log in to your MyHeritage account in a web browser

    Go to myheritage.com in a desktop or mobile browser and sign in to the account that holds your subscription.

  2. Step 02

    Open your My Purchases page

    Click your name in the upper‑right corner of the page and select “My purchases” from the menu.

  3. Step 03

    Select the subscription you want to cancel

    On the My Purchases page, choose the relevant site, data, photo, or DNA Traits subscription from the list.

  4. Step 04

    Click “Cancel my subscription”

    On the subscription details view, click the “Cancel my subscription” option to start turning off automatic renewal.

  5. Step 05

    Continue until “Stop automatic renewal” appears

    Follow the on‑screen prompts, clicking “Continue” until the “Stop automatic renewal” button is shown.

MyHeritage FAQs

Short answers for the questions people usually ask before starting.

You cancel a MyHeritage subscription by turning off automatic renewal where it’s billed. If you paid on myheritage.com, log in, open My Purchases, choose the subscription, click Cancel my subscription, then continue until you can click Stop automatic renewal.myheritage.com If you subscribed via Apple or Google Play, cancel it from your device’s Subscriptions settings instead.myheritage.com
You cancel a MyHeritage free trial from your account’s subscription controls. Log in, click your name, open My Purchases or Manage subscription, select the trial (such as Data or Complete), and use the Stop free trial or Stop free trial now buttons to end it.myheritage.com Cancelling a trial ends paid features immediately and prevents it converting into a paid plan.myheritage.com
If you cancel a paid MyHeritage subscription by stopping automatic renewal, you keep access to its features until the end of the paid period, then the site falls back to a Basic free account.myheritage.com Your tree, photos, DNA kits, and existing DNA Traits reports remain in your account, but premium tools and the ability to expand very large trees become limited.myheritage.com
To try to get money back from MyHeritage, you must submit a refund request; refunds are not automatic. For MyHeritage‑billed plans, log in, go to Help → Contact Us → Billing & Charges, and choose Request a refund for the relevant charge, attaching proof of payment if asked.myheritage.com For App Store or Google Play purchases, request any refund directly through Apple or Google’s refund tools.support.apple.com
Cancelling billing and deleting your MyHeritage account are different actions. To stop charges, cancel each subscription or free trial via My Purchases or the app stores, as documented in the cancellation help articles.myheritage.com To permanently delete your account and its content, use the delete‑account procedure in Account Management & Privacy, which erases your sites, trees, photos, and activated DNA kits and also cancels any active subscriptions.myheritage.com
The MyHeritage free trial gives temporary access to the features of the subscription you’re trying; it starts when you opt in and provide payment details and then auto‑converts to a paid plan unless you cancel in time.myheritage.com To manage or cancel the trial, sign in with the email that received the Welcome/Thank you trial email, open My Purchases or Manage subscription, and use the Stop free trial controls.myheritage.com
You contact MyHeritage support primarily through their online Help Center and Contact Us page. The support overview article explains that you can reach billing and subscription help via the Help icon → Contact Us or by going straight to the Contact MyHeritage page, where you’ll find self‑service tools, chat bots, email forms, and links to any current phone options.myheritage.com
Cancelling a MyHeritage subscription does not delete your family tree, photos, or DNA results. MyHeritage’s expiry article confirms that when a subscription ends, your site becomes a Basic free account and your data remains viewable, though some editing and premium tools are restricted.myheritage.com If you want your content removed entirely, you must follow the separate account‑deletion process, which permanently erases your sites, trees, photos, and activated DNA kits.myheritage.com

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Sources

  1. MyHeritage home page — Service overview, free trial marketing, sign‑up flowsmyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  2. MyHeritage Help Center — Central hub for billing, subscriptions, free trials, account and privacy articlesmyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  3. Cancel automatic renewal (website) — Step‑by‑step instructions for cancelling website‑billed subscriptions via My Purchasesmyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  4. Cancel subscriptions bought via app — Explains that App Store/Google Play purchases must be cancelled via Apple or Google Play, with platform‑specific stepsmyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  5. Free trial behaviour and cancellation — Describes how free trials work, convert to paid, and what happens when they are cancelled or expiremyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  6. Free trial cancellation (web) — Detailed instructions for stopping a MyHeritage free trial from the websitemyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  7. What happens when subscriptions expire — Explains that data is retained and the site reverts to a Basic account when a subscription endsmyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  8. Refund request workflow — Step‑by‑step process for submitting refund requests to MyHeritage supportmyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  9. Account deletion — Describes permanent account deletion, data removal, and its effect on subscriptionsmyheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  10. Apple: cancel a subscription — Official Apple instructions for cancelling subscriptions billed through Apple on iOS and other platformssupport.apple.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  11. Apple: request a refund — Explains how to request refunds for App Store and subscription purchases via reportaproblem.apple.comsupport.apple.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  12. Google Play: cancel, pause or change a subscription — Official Google Play steps for cancelling subscriptions on Android and websupport.google.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  13. Google Play subscription management — Google Play’s official cancellation, billing owner troubleshooting, access timing, and refund guidance.support.google.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  14. MyHeritage billing support — MyHeritage’s official instructions for billing support, cancellation, refund review, or account access.myheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026
  15. MyHeritage billing support — MyHeritage’s official instructions for billing support, cancellation, refund review, or account access.myheritage.comTo cancel MyHeritage, stop automatic renewal in My Purchases on myheritage.com if you paid MyHeritage directly, or cancel the subscription in Apple or Google Play settings if you bought it through those app stores.myheritage.com Website purchases (credit card, PayPal, etc.) are managed only on the MyHeritage site; app‑store purchases can only be cancelled through Apple or Google Play.myheritage.com Cancelling stops future renewals while keeping access until the end of the paid period (trials end immediately when you stop them), and your tree and DNA data remain in your account unless you separately delete the account.myheritage.com Billing is owned by MyHeritage when you purchase a subscription on myheritage.com using a credit card, PayPal, or other payment methods; those plans are cancelled only via the MyHeritage website in My Purchases.myheritage.com When you complete the purchase through the MyHeritage or Reimagine mobile app using the App Store on iOS, Apple owns billing and you must cancel in Apple’s subscription settings.myheritage.com When you complete the purchase through Google Play on Android, Google owns billing and you must cancel in Google Play subscriptions.myheritage.com Verified August 24, 2026