Chewy.com, founded in 2011, is the go-to online store for pet parents, delivering everything from food to toys right to your door. Their Autoship service is convenient, until it isn't. Maybe that pandemic puppy you got is now a full-grown dog with a much bigger appetite and a bigger food bill, and you need to cut back. Whatever the reason, canceling shouldn't be a headache. This guide covers canceling on desktop and mobile (iOS & Android). With Autoship orders ranging from $10 for a few treats to over $150 for specialty diets, you could save up to $1,800 a year by taking control of your pet spending.
How to Cancel Chewy.com Autoship Subscription on Desktop
Canceling on your computer is probably the easiest way to do it. You get a full view of everything, and the buttons are right where you'd expect them to be. Mostly.
1 Log In to Your Chewy Account
Go to Chewy.com and sign in to your account. Simple enough.
2 Find Your Autoship Orders
Once you're logged in, click on 'Account' in the top right corner, and then select 'Autoship' from the dropdown menu. It should be pretty prominent.
3 Select the Autoship to Cancel
If you have multiple Autoships (maybe for a dog and a cat with very different opinions on food), make sure you click on the correct one you want to end.
4 Click 'Cancel This Autoship'
You'll need to scroll down to the bottom of the page to find this link. Honestly, it feels a little hidden down there, but it exists. Click 'Cancel This Autoship'.
5 Confirm the Cancellation
A pop-up will ask you why you're leaving. You have to pick a reason from a dropdown menu before you can finalize it. Just pick one and click the final 'Cancel Autoship' button to be done with it.
How to Cancel Chewy.com Autoship Subscription on Mobile
Using the Chewy app is just as straightforward. It can feel even faster than using the website, but be prepared for potential glitches.
1 Open the App and Log In
Tap the Chewy app on your phone (iOS or Android) and make sure you're signed in.
2 Go to the Autoship Section
At the bottom of the screen, you'll see a navigation bar. Tap the 'Autoship' icon.
3 Choose the Right Autoship
Just like on the desktop, tap on the specific Autoship subscription you want to get rid of.
4 Find the Cancel Button
Scroll all the way to the bottom of the order summary. You'll see a 'Cancel This Autoship' button. Tap it.
5 Confirm You Really Want to Cancel
The app will also ask for a reason. Pick one, any one, and then tap the final confirmation button. You should get an email confirming the cancellation almost immediately. Weirdly, the page timed out on me once, so I had to start over. Annoying, but not a dealbreaker.
Cancel Chewy.com Autoship Subscription with phone
If you'd rather talk to a human, Chewy's customer service is available 24/7. Call them at 1-800-672-4399. Their reps are usually super friendly, but you might have to wait on hold depending on the time of day. Just tell them you want to cancel your Autoship, and they'll handle it for you. Have your account email ready.
Cancel Chewy.com Autoship Subscription with live chat
Chewy offers a live chat service directly on their website. Go to their Contact Us page and click the 'Chat' button. It's available 24/7. This can be faster than calling if you hate talking on the phone, but sometimes you're just talking to a bot at first which can be a little frustrating.
Before you hit cancel, here's the deal. Chewy won't delete your account, just the recurring order. So all your past orders and pet profiles will still be there. If an Autoship order has already shipped, you can't cancel it. You'll have to receive it and then start a return, which is a whole other process. The good news? Chewy lets you pause or delay shipments easily. If you just need a break, try skipping your next order instead of canceling the whole thing. It's a less permanent option.
Chewy.com Autoship Plans and Pricing 2025
Chewy's Autoship isn't a traditional subscription plan with different tiers. Instead, it's a free service that gives you a discount on recurring orders for products you buy regularly. Here’s how it breaks down.
| Feature | Details |
|---|---|
| Cost | The service itself is free. You only pay for the products in your order, just like a regular purchase. |
| Discount | You get a 35% discount on your very first Autoship order (up to $20). After that, you get a 5% discount on all future Autoship orders for eligible brands. |
| Flexibility | This is its best feature. You can change items, skip a delivery, or change the frequency of your shipments anytime without any penalty. You have full control. |
| Product Selection | Thousands of items are eligible for Autoship, from food and treats to flea medication and litter. Not every single item on the site is eligible, but most essentials are. |
Frequently Asked Questions about Chewy.com Autoship
Can I unsubscribe from Chewy.com Autoship anytime?
Can I get a refund from Chewy.com Autoship if I forgot to cancel?
How do I know my Chewy.com Autoship subscription is cancelled?
How long does it take for Chewy.com Autoship to cancel?
What else should I know before I cancel my Chewy.com Autoship subscription?
How do I raise a complaint to Chewy.com Autoship?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
