Trello Cancellation Help

You can cancel a Trello Standard or Premium Workspace at any time, but the change takes effect at the end of the current billing period. Trello’s guides state that when you cancel or switch to the Free plan, the Workspace keeps paid features until that period ends, at which point it becomes a free Workspace and stops renewing.

When a paid Workspace downgrades to free, Trello keeps the 10 most active Workspace boards open and closes the rest, but closed boards are not deleted and can be reopened or moved later. Boards in that Workspace may become view‑only until collaborators are reduced below the free‑plan limit, and data from paid features is hidden but not removed.

Deleting your Trello profile does not normally cancel a multi‑member Standard or Premium Workspace subscription. Trello explains that only if you are the sole member of a paid Workspace will deleting your account cancel that Workspace’s plan; otherwise, you must cancel from the Workspace Billing page before or instead of deleting the account or Workspace.

No, Trello’s documentation says subscription management is only supported in the web version. The change‑or‑cancel guide notes that you can change or cancel your Workspace plan from the web version of Trello and that the desktop and mobile apps do not currently support subscription management, so you should use a supported browser instead.

Trello’s billing article states that refunds are available within the first 30 days of upgrading a Workspace. It then links to Atlassian’s general refunds information for details, implying that refunds are limited to that initial period and subject to Atlassian’s broader terms. For other or older charges, you’ll generally need to contact Atlassian billing support to see if any exception applies.

If you add a payment method to a Workspace on a free trial, Trello says it will automatically convert to the paid plan at the end of the trial unless you cancel from the billing page. If no payment method is added, the Workspace downgrades to free at trial end. Trello also allows you to contact billing support to cancel a free trial early.

If you don’t see Billing or any plan controls, first confirm you’re in the correct Workspace and that you’re a Workspace admin, because only admins of Workspaces with payment info can access the billing page. If the on‑screen information mentions Atlassian centralized billing, your organization may also use a separate billing administrator, who might need to adjust the plan.

Cancelling or downgrading doesn’t immediately remove members or guests, but future billing is affected by who remains billable. Multi‑board guests and Workspace members count as billable users until renewal. Trello explains that converting multi‑board guests to single‑board guests or removing members frees seats, and once a person is only on one board in the Workspace they stop consuming a paid seat on future renewals.