Where can I see the current pricing?

All current plan pricing is listed on the Pricing page. If anything in this FAQ conflicts with the Pricing page, the Pricing page is the source of truth.

What plans do you offer?

Starter (free), Pro, and Enterprise. Pro is best for steady monthly usage; Enterprise is built for high-volume and batch execution.

What currency do you charge in? Can I pay in local currency?

Pricing is shown in USD. If you pay with a non‑USD card, your bank may apply currency conversion based on its own rates and fees.

Are there discounts or special offers?

Annual billing includes a ~17% discount. We may run occasional promotions; the Pricing page always reflects the current offers.

How can I upgrade or downgrade?

Upgrades apply immediately with prorated charge and instant credit bump. Downgrades take effect on the next renewal.

You can cancel anytime. Current period stays active; future renewals stop. We don't prorate mid-cycle by default.

Can I switch annual to monthly (or vice versa)?

Yes. Switching re-bases your renewal schedule; annual has ~17% savings. Important: monthly plans may apply a separate percentage success fee for bill-lowering negotiation, while annual plans run those negotiation tasks under credits without that percentage success fee. Mid-term annual refunds aren't prorated unless explicitly granted.

Can I transfer my subscription to another account?

Subscriptions are tied to the account that purchased them. Transfers aren't supported in self‑serve. If you're locked out of an account, contact support and we'll help you recover access.

How do daily credits work? Do they roll over?

Daily refresh credits are designed to reward active users and make it easy to try PINE without burning your paid balance. Policy (daily credits): - Amount: 300 credits per day - How to get them: Log in — credits are granted automatically - Reset time: Daily at 00:00 UTC - Rollover: No. Unused daily credits disappear at reset - Best for: Quick checks, light tasks, and testing workflows Example: Log in at 10:00 UTC → get 300 daily credits. Use 200; at 00:00 UTC it resets to 300 (the leftover 100 does not accumulate).

What should I do if my daily credits didn't refresh?

First, check the reset time (00:00 UTC) and make sure you've logged in after the reset. If it still doesn't refresh, contact support with a timestamp and your account email.

Do monthly plan credits roll over?

No. Plan credits reset at renewal (monthly or annual). Unused plan credits do not carry over. Add-on credits never expire. Example: Pro grants 8,000 credits/month. If you use 6,500 by renewal, the remaining 1,500 expire and you start the next cycle with 8,000.

What's the spend order for credits?

Daily refresh credits → plan credits → add-on credits. This preserves add-ons (they never expire) for later.

What happens at 0 balance?

Tasks pause automatically (they don't "fail" just because you ran out). Once you add credits or upgrade, you can resume where you left off. Callout: To continue: upgrade your plan, or purchase an add-on pack ($20 for 4,000 credits). Add-ons require an active subscription and never expire.

Who can buy add-on credits?

Only active subscribers can purchase add-ons. Policy (add-ons): - Pack size: $20 for 4,000 credits (minimum unit) - Eligibility: Requires an active subscription - Expiration: Never expires - After cancellation: Add-ons stay on your account and remain usable

What happens to my credits after I cancel?

Your subscription stays active until the end of the current billing period. After that, plan credits stop refreshing. Add-on credits remain on your account and can still be used later.

Where can I check my balance and usage?

In your account billing/usage pages you'll see your current balance and your recent credit consumption. If something looks off, contact support with a timestamp and task link.

How can I optimize my credit usage?

Be flexible on outcomes (more options = higher success, fewer retries). Provide key details up front (account info, constraints, acceptable tradeoffs). Batch related requests so we can reuse context and reduce duplicated work. For bill-lowering, tell us what you will accept (bundle, contract, plan change).

Can I see usage before starting?

We show typical ranges in-product (e.g., standard tasks ~1k credits, heavier flows 3k+). Actual usage varies with call time, research depth, retries, and follow-ups. Tip: For bursty months, keep an add-on pack handy; we'll spend daily → plan → add-on so add-ons last longest.

How do I change payment method?

Update cards in account billing settings. We retry failed payments automatically; you'll see prompts if action is needed.

What can I do if my payment method is not supported?

Try a major credit/debit card. Some payment methods and regions may not be supported. If you're blocked, contact support with your country/region and we'll advise on options.

Why did my payment fail?

Common reasons: expired card, insufficient funds, or bank auth required. Update the card or re-authorize and retry.

What if a past‑due payment prevents a new purchase?

If a previous invoice is unpaid, we may require you to settle it before new charges can complete. Update your payment method and retry; if it still fails, contact support with the invoice ID.

Invoices and receipts are available in billing history immediately after charge. Export anytime.

Can an invoice be modified?

Invoices are generally not editable after they're issued. Update your billing details for future invoices. If you need a correction, contact support and we'll help where possible.

Why do I see an "additional charge" after a bill-lowering task?

If your task was handled as bill-lowering negotiation on a monthly plan, a percentage fee may be charged after savings are confirmed. It's separate from subscription renewals. Annual plans waive this percentage success fee and run these tasks under credits.

What types of charges might I see?

Subscription renewals (monthly or annual); Add-on credits (subscriber-only, $20 for 4,000 credits); Bill-lowering success fee (percentage of confirmed savings)

Why is bill-lowering billed by percentage when I already have a subscription?

Bill-lowering negotiation is outcome-based and follows plan-specific rules. Plan rule: - Monthly plan: negotiation tasks may incur an additional percentage success fee. - Annual plan: negotiation tasks run under subscription credits, and the percentage success fee is waived. Before you proceed, we show which billing path applies to that task. For high-risk attempts (if you choose to proceed), failure is charged in credits — we'll flag that upfront.

How does PINE decide whether a bill-lowering attempt is "standard" or "high-risk"?

It's about how realistic the ask is and how flexible you are. We'll ask a few quick questions (what you're willing to change) and then label the attempt upfront. Callout: - Standard (high probability): Success → monthly: percentage fee; annual: credits only (no percentage success fee). Failure → $0. - High-risk (low probability): Success → same plan rule as above. Failure → credits are deducted for the work performed. Examples: - Standard: "$120/mo → ~$100/mo is fine. I can switch plans, bundle, or sign a contract." - High-risk: "Cut it in half. I won't change anything. No bundle, no contract, no plan change."

When do you charge the percentage fee?

For monthly plans, the percentage fee is charged only after savings are confirmed, based on the billing period defined on your invoice. Example: If we lower a $120/mo bill to $80/mo, savings are $40/mo. If the invoice defines the period as 12 months, percentage applies to $480. Annual plans waive this percentage success fee.

What if bill-lowering fails?

We never charge the percentage fee if we don't secure savings. Callout: - Standard attempt: no savings → $0. - High-risk attempt (if you choose to proceed): no savings → credits are deducted for the execution work (calls, follow-ups, research).

What if the bill is already very low?

For very small bills or tiny remaining savings (e.g., $10/mo already near floor), we'll flag it upfront. If you still want to attempt negotiation, it's usually labeled high-risk so expectations are aligned. Example: If you ask to lower $10/mo to $1/mo, we'll warn it's unlikely. If you insist, we can try as a high-risk attempt: success → percentage; failure → credits for the work performed.

Why did a failed bill-lowering attempt consume credits?

That means you chose to proceed with a high-risk bill-lowering attempt. In high-risk mode, success is still percentage-based, but failure is charged in credits to cover the execution cost and keep incentives aligned. Hint: We'll always flag high-risk upfront and you can decide whether to proceed.

Are refunds/disputes/other tasks percentage-based?

No. Only bill-lowering negotiation uses percentage billing. Refunds, disputes, bookings, research, and execution tasks draw from subscription credits.

How can I request a refund for a subscription?

We don't refund used subscription time by default. If you believe you were charged in error or hit a system issue, contact support with the invoice ID and we'll review.

How can I apply for a credits refund?

Credits are generally non-refundable once granted/used. If credits were consumed due to a system fault, contact support with the task link and timestamp for review.

Can I get a refund on subscription fees?

We don't refund used time. System faults may receive credits or refunds at our discretion.

Can I refund credits or add-ons?

Add-on credits are final but never expire and stay even if you cancel.

PricingPricing & Billing FAQ

Pricing & Billing FAQ

Billing should never feel like a guessing game. Here's a plain-language guide to how PINE charges: subscriptions, credits, payments, and when bill-lowering uses percentage billing. Clear rules, real examples, no surprises.

Quick mental model

If you remember one thing

most work spends credits.

Bill-lowering is a special category

it's a negotiation task with plan-specific billing: monthly subscribers may incur an additional success-based percentage fee, while annual subscribers can run it with subscription credits and no percentage success fee. For high-risk asks, we may require credits on failure — we'll make that explicit before you proceed.

Two buckets (so expectations stay aligned)

Bill tasks (credits):review options, switch plans, schedule calls, follow up, submit forms.

Bill-lowering negotiation (plan-specific):we directly negotiate to reduce a recurring bill; for subscribers, monthly plans may use a % of confirmed savings, while annual plans run these tasks with subscription credits and waive that % success fee.

Pricing & plans

See current prices, plan differences, currency, and annual savings.

Subscriptions

Upgrade/downgrade anytime. Annual saves ~17% and runs bill-lowering negotiation under credits (percentage success fee waived). Cancel stops the next renewal, current period stays active.

Credits

Daily login 300 (resets daily, no rollover). Plan credits reset each renewal. Add-ons never expire.

Payments & Invoices

Swap cards, retry failed payments, and download invoices anytime from billing.

Bill-lowering negotiation

% of savings on success. For high-risk asks, we may require credits on failure (we'll tell you upfront).

Refunds

What's refundable, what isn't, and how to request a review.

Pricing & Billing FAQ

Pricing & plans

Subscriptions

Credits

Payments & Invoices

Bill-lowering negotiation

Refunds

Produit

Fonctionnalités

Ressources

Entreprise