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Planet Fitness Cancellation Help

Planet Fitness offers affordable gym memberships with a variety of fitness equipment and classes. Enjoy a welcoming environment with flexible plans to suit your fitness goals.

Cancel Planet Fitness
  • Official Planet Fitness and billing-owner sources
  • 3 provider-specific cancellation paths
  • Refund and post-cancellation effects separated from renewal

Should you contact Planet Fitness first?

Use this Planet Fitness check to choose between an official account action and help preparing a clearer follow-up.

  1. Confirm the billing owner before canceling

    • To cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com
    • Use the billing owner shown on your Planet Fitness receipt or account before following a cancellation path. Keep the final status, confirmation email, and effective date for any later billing dispute.
    • Planet Fitness’s public materials focus on using deadlines to avoid future charges rather than promising refunds, so refunds for dues or annual fees are generally discretionary and governed by your specific membership agreement.

  2. Keep enough proof for a focused follow-up

    • Save the confirmation, effective date, and billing receipt.
    • Capture the plan, renewal date, and company shown on the receipt.
    • Challenge only a specific unresolved charge or cancellation result.

Planet Fitness support channels

Know which channel fits before you spend time repeating the same story.

  • Website member portal

    Use the Planet Fitness My Account portal on planetfitness.com to submit a cancellation request online when your membership is eligible for online management.

  • Mail a written request to your home club

    Send a signed letter to your home club asking to end your membership, following Planet Fitness’s membership and billing FAQ guidance.

  • Cancel in person at your home club

    Visit your Planet Fitness home club and ask staff at the front desk to process a membership cancellation.

How Pine helps with Planet Fitness

A practical workflow for moving from a messy support problem to a clear request.

  1. Step 01

    Open the Planet Fitness website

    Go to planetfitness.com in a web browser so you can access your membership tools. Use the Planet Fitness account named on your receipt, and continue only after the next status in this cancellation path is visible.

  2. Step 02

    Go to My Account

    Select the “My Account” link in the top navigation to reach the member login page. Use the Planet Fitness account named on your receipt, and continue only after the next status in this cancellation path is visible.

  3. Step 03

    Sign in to your member account

    Enter the email and password associated with your Planet Fitness membership to sign in to the member portal. Use the Planet Fitness account named on your receipt, and continue only after the next status in this cancellation path is visible.

  4. Step 04

    Open your membership management section

    In your account dashboard, open the section that shows your active membership so you can manage or end it. Use the Planet Fitness account named on your receipt, and continue only after the next status in this cancellation path is visible.

  5. Step 05

    Submit your cancellation request online

    Use the available option in the portal to end your membership and follow the prompts until you receive on‑screen confirmation of cancellation and an end date.

Planet Fitness FAQs

Short answers for the questions people usually ask before starting.

Yes. Planet Fitness’s Membership & Billing FAQ says you can end your membership by logging into your account online through the member portal, as an alternative to mailing a written request or visiting your home club in person. Check your account for eligibility and follow the on‑screen prompts to confirm cancellation.planetfitness.com
To cancel in person, go to your Planet Fitness home club during staffed hours and ask at the front desk to end your membership. Staff will verify your identity, review your account and any commitment terms, and process the cancellation; ask for written confirmation showing the effective end date so you can verify that billing stops after the next cycle.planetfitness.com
To cancel by mail, Planet Fitness instructs you to send written notification to your home club requesting to end your membership. Include your full name, contact information and any membership identifiers, then mail the signed letter to your club’s address from the Gyms directory; send it early enough that the club receives it before the 10th or 25th deadlines.planetfitness.com
Planet Fitness states that if your membership has a minimum term and is ended before the end of the contract term, a $58 buyout fee is required. No Commitment memberships, which do not have a minimum term, may be cancelled at any time without a cancellation fee, though you must still meet notice deadlines to avoid future monthly and annual charges.planetfitness.com
Cancelling Planet Fitness can feel strict because the company enforces specific deadlines and fees rather than offering one-click cancellation only. Its FAQ requires that the club receive notice by the 10th to stop billing on the 17th, by the 25th of the prior month to avoid the annual fee, and charges a $58 buyout when minimum‑term contracts are ended early.planetfitness.com
You cannot complete a Planet Fitness membership cancellation entirely inside the PF App. Planet Fitness explains that to end your membership you must either mail a written request, visit your home club, or log into your account online through the website member portal; the app can link to billing info but is not listed as a standalone cancellation channel.planetfitness.com
When your Planet Fitness membership ends, access to your home club and any PF Black Card® perks—such as use of any club, guest privileges, HydroMassage™, tanning, and other spa amenities—ends as well because these are defined as membership benefits. Your free PF App account can remain active for digital workouts, and Planet Fitness continues to retain your data under its privacy policy.planetfitness.com
Planet Fitness says you can manage many aspects of your membership—such as upgrades and certain changes—online through the My Account portal, or by contacting your home club. The Membership & Billing FAQ links to an online upgrade tool and explains that downgrades, cancellations, billing questions and some special cases must still be handled directly with your home club.planetfitness.com
Yes, public offer pages and the national membership FAQ note that for No Commitment memberships you may cancel at any time without paying a cancellation fee. However, you still must give notice far enough in advance—by the 10th for monthly dues and the 25th of the prior month for the annual fee—to avoid upcoming charges.planetfitness.com
If you see charges after cancelling, first contact your home club or member services with your proof of cancellation—such as portal screenshots, receipts or mail delivery records—and ask them to correct the billing. If they refuse to fix clearly unauthorized charges, FTC guidance suggests disputing the transaction with your bank or card issuer and reporting problematic subscription practices.planetfitness.com

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Sources

  1. Planet Fitness home page — Global overview of memberships, navigation to My Account, gyms directory and legal links; confirms active service and 2026 copyright.planetfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  2. Planet Fitness Gym Memberships overview — National membership types, pricing ranges, commitment definitions, annual fee amount and note that changes can be made via My Account or home club.planetfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  3. Planet Fitness Customer Service & FAQ — Authoritative Membership & Billing FAQ describing official cancellation methods, notice deadlines, buyout fee and billing help routes.planetfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  4. Sample local membership offer page (North Attleboro, MA) — Illustrative club offer page showing annual fee, commitment explanations, and “Cancel Online, Anytime!” messaging for No Commitment plans.planetfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  5. Planet Fitness Privacy Policy — Data collection, retention and rights information, including how long Planet Fitness keeps personal data and how to invoke privacy rights after cancellation.planetfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  6. Planet Fitness Terms and Conditions of Use — Site terms, dispute resolution and some membership related notices such as electronic agreement consent for New Jersey residents.planetfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  7. Planet Fitness Contact Us — Club selector and links through which member inquiries are routed to the appropriate home club or customer service.planetfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  8. Planet Fitness 2022 Annual Report — Investor disclosure on how membership dues and annual fees are billed and collected, confirming billing dates and system wide billing processes.investor.planetfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  9. ABC Fitness–Planet Fitness technology agreement press release — Confirms ABC Fitness as the third party provider of Planet Fitness’s billing and club management platform.abcfitness.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  10. FTC Click-to-Cancel rule press release — Explains updated federal requirements that recurring subscription and membership sellers provide simple cancellation mechanisms.ftc.govTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  11. FTC consumer advice on subscriptions and free trials — Consumer guidance on stopping recurring charges, disputing unauthorized billing, and reporting problematic subscription practices.consumer.ftc.govTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026
  12. Planet Fitness App – App Store listing — Describes PF App capabilities, confirms free access for non members, and clarifies focus on workouts and account access rather than in‑app cancellation.apps.apple.comTo cancel a standard Planet Fitness gym membership, you end it directly with Planet Fitness (your home club) by logging into the online member portal, visiting your club in person, or mailing a written request; bank or card issuers are not treated as the billing owner for closing the membership itself.planetfitness.com Most U.S. and Canadian Planet Fitness memberships are billed directly by Planet Fitness corporate or its franchisees through their system-wide point-of-sale and billing platform (currently powered by ABC Fitness), using ACH from a checking account or a stored card and charging monthly dues around the 17th plus an annual fee.investor.planetfitness.com Members who joined in‑club, on planetfitness.com, or through the PF App are therefore cancelled through Planet Fitness, not through a bank or app store. To stop future billing correctly, you must submit a cancellation request to your home club by mail, in person, or via the online member portal; merely telling your bank to stop payment can block drafts but does not itself close the membership record or prevent fees under your contract.planetfitness.com Some memberships have a minimum commitment period and incur a $58 buyout fee if ended before the term, while No Commitment memberships may be cancelled at any time without a cancellation fee, subject to Planet Fitness’s notice deadlines for stopping monthly and annual billing.planetfitness.com If your membership is subsidized or administered by a third party (for example an employer or wellness program), your ability to cancel or change it online may be limited and you may need to work with that program and your home club together, as indicated in Planet Fitness’s transfer and billing FAQs.planetfitness.com Verified August 16, 2026