Factor Cancellation Help

Factor states that you must skip, pause, or cancel by your weekly cutoff—11:59 pm CT, five days before your scheduled delivery—for changes to affect the upcoming box. The coupon and promotions FAQ further clarifies that orders are processed immediately after this cutoff, which for standard weekly plans is always 11:59 pm CT on Wednesday for the following week’s delivery.

Canceling through Plan Settings deactivates your plan and pauses deliveries but does not describe full deletion of your customer account or data. In the iOS app, Factor’s flow uses "Delete Account" followed by "Continue to deactivate" and explains that deactivating your plan skips deliveries indefinitely, while a separate reactivation page assumes your account can later be re‑subscribed.

You must have an active Factor meal subscription to purchase add‑ons and bundles, so canceling your plan removes the ability to buy new add‑ons until you reactivate. Bundles are shipped with your regular meals to the address on file, so any already‑processed week that includes add‑ons will still arrive even if you deactivate after the cutoff.

Yes. Factor repeatedly highlights that you can skip a week, pause your subscription, or cancel at any time from your account settings and plans. The cancellation guide includes specific instructions for skipping a chosen week on both the website and app, and the app page notes that you can pause, skip a week, or change your box size or delivery date within minutes.

On the web, follow the Plan Settings flow until you have clicked "Deactivate My Plan" and completed the confirmation, including any "Cancel Anyway" and final "Deactivate" buttons, so the Status section shows your plan as deactivated. Factor adds that deactivating your plan will pause deliveries indefinitely; after doing this before the cutoff, upcoming weeks should no longer show active orders in your account.

If your order has already been processed—immediately after the weekly cutoff—Factor’s coupon FAQ states that they are not able to modify or cancel it. In practice, this means that even if you deactivate your plan after the cutoff, you should expect to be billed for and receive that box, with cancellation taking effect for later weeks instead.

No. Factor for Business accounts are managed separately from consumer subscriptions. The business knowledge‑base article explains that only company or location admins can skip a week, pause, or cancel by going to Your Settings and clicking Skip, Pause, or Cancel, and the business Terms describe a rolling lock window and non‑prorated weekly periods for those subscriptions.

You can reactivate easily: Factor’s reactivation page says you can reactivate your account on both desktop and the mobile app, then resume deliveries by choosing a plan again. However, offer terms for Free Breakfast for 1 Year note that if the subscription is cancelled, that offer becomes invalid and will not be reinstated on reactivation, so you should not expect prior promos to automatically return.