Orangetheory Fitness Cancellation Help

Orangetheory promotes “30‑Day Cancellation” as a core membership benefit and its Membership Cancellation Request Form states that Orangetheory offers a 30‑day cancellation policy unless your Membership Agreement says otherwise, meaning your cancellation takes effect 30 days after your request is received.

According to the Membership Cancellation Request Form, your membership status must be active for cancellation to be processed; if your membership is frozen, the form explains that it must be reactivated before your cancellation request can be completed.

The cancellation form states that you have 30 days from the last membership payment date to use any previously unused sessions and that any sessions remaining after the 30‑day window following that last payment date will be forfeited.

Ordinary cancellations apply the 30‑day notice policy and do not refund payments due within that window. The separate 30‑day risk‑free guarantee on Orangetheory’s Memberships page applies only to eligible Premier members who complete 12 sessions in the first month and notify their home studio within 30 days of membership start; in that specific scenario, the guarantee terms allow a refund of membership dues, while device purchases such as OTbeat remain non‑refundable.