Hotspot Shield Cancellation Help

Yes. Hotspot Shield allows you to turn off auto‑renewal for your Premium subscription at any time through the Hotspot Shield account page, or through Apple or Google Play if you purchased via those stores. Once you cancel, future renewals stop, but your VPN access continues until the end of the current paid term.

No. Hotspot Shield’s cancellation guide specifies that when you cancel Premium auto‑renewal, your account remains Premium until the current subscription period expires, after which it reverts to Basic status. During that remaining time you continue to enjoy Premium features on your linked devices, so you can plan the switch before coverage ends.

No. Hotspot Shield explicitly warns that uninstalling the app does not cancel your subscription. If you subscribed via Google Play, you must cancel from Google Play’s Payments & subscriptions → Subscriptions menu; if you used Apple, from your Apple ID Subscriptions; and if you paid on the website, from your Hotspot Shield account page.

To confirm cancellation, check the billing platform where you canceled. On Apple or Google Play, open your Subscriptions list and verify that Hotspot Shield shows as expired or ending on a specific date. On the Hotspot Shield account page, confirm that auto‑pay is no longer active and your plan is set to end, then save a screenshot or any confirmation email as proof.

Refunds depend on where and how you bought your subscription. Hotspot Shield advertises a 45‑day money‑back guarantee for many direct web purchases, but the Terms state that refunds are at the company’s discretion and follow the conditions shown at purchase. For Apple, Google Play, or other resellers, you must seek any refund through that reseller’s own process.

Canceling stops future billing for a Premium subscription—usually by turning off auto‑renewal—while leaving your Hotspot Shield account in place, often reverting it to Basic after the term ends. Deleting your account is a separate step discussed in the Terms and Privacy Policy, where you discontinue use, delete the account, and may request deletion of associated personal data.

Yes. Hotspot Shield describes two modes: Premium and Basic. If you cancel auto‑renewal and allow your paid term to run out, your account automatically reverts to Basic mode, which offers limited virtual locations and ad‑supported service. You’ll no longer be billed for Premium but can still use the free Basic service as long as you keep your account.

If you can’t use the email tied to your Hotspot Shield account, the support article explains that you cannot change it directly in the dashboard. Instead, submit a change‑email request through the form linked in that article. Once Hotspot Shield updates your email and you can sign in again, you can cancel from the account page or, if applicable, through Apple or Google Play.