Hims Cancellation Help

You can request cancellation at any time, but Hims asks that you cancel at least 48 hours before your next order date or before payment is processed so the change can apply in time. If an order has already begun processing, cancelling the subscription will only affect future renewals, not that shipment.

No. Hims explicitly states that completing a subscription cancellation does not cancel an order that is already being processed or has shipped. If you cancel after an order has started processing, the shipment generally still goes out, and cancellation only stops future renewals. Returns are also generally not accepted, so you should act before processing when possible.

For weight loss, Hims treats the Membership and Medication Plan separately. You can cancel auto‑renew for weight loss subscriptions via Stop auto‑renew on my medication or membership in My Subscriptions, and the Terms explain that cancelling a Medication Plan does not automatically cancel your Weight Loss Membership. Cancelling the membership, however, will also stop any active Medication Plan and future access to membership benefits.

Yes. Hims’s general refund and subscription help articles say you should make or request subscription changes at least 48 hours before payment is processed or your upcoming order date. For Weight Loss Memberships and Medication Plans, the Terms set a two‑day deadline before your next billing date for cancellations tied to membership or Medication Plan renewals.

Often, yes. Hims offers a Change the date of my next order tool that lets you move a refill earlier or later or use Snooze when available. They also let you add or remove items from some subscriptions and, for weight loss, switch to a different plan cadence. Hims stresses that these adjustments do not cancel the subscription, which must be cancelled separately if you want billing to stop.

After using the web or app cancellation steps, revisit the Subscriptions or My Subscriptions area to confirm the plan no longer shows future order dates beyond the current cycle and may present a Reactivation button instead of active scheduling controls. Hims does not publish a guarantee about email confirmations, so checking the dashboard is the most reliable way to verify status.

Cancelling a subscription does not automatically delete your Hims account. Support articles repeatedly address “current and former subscribers” and direct both groups to log in and use the secure messaging portal. Your personal and health information continues to be handled under Hims’s Terms and Privacy Policy, so account closure or data‑specific requests require separate steps through Hims support, not just cancelling a plan.

If you don’t see cancellation controls, Hims notes that some options (like Add or remove items, Change refill date, or Snooze) are unavailable for certain subscriptions, and cancellation can also be blocked once an order is processing. In those cases, Hims advises contacting support—either through the secure messaging portal or the Contact us link in the help center—so they can review your subscription and help make changes manually.