Dinnerly Cancellation Help

Yes. Dinnerly’s Help Center states you can cancel your subscription at any time from your account by going to Settings, opening the Manage subscription section, and choosing Stop Subscription, then Cancel account. However, if you cancel after the cutoff for your next box, that order is already being processed and will still be billed and delivered.

When you cancel before the applicable cutoff, Dinnerly’s terms say your first and all subsequent scheduled orders are automatically skipped, so no new boxes are billed or shipped. Any order that has already passed its cutoff or is marked as in progress will not be changed by cancellation and will still be delivered as planned.

After you select Stop Subscription, follow the prompts, and confirm Cancel account, Dinnerly shows an on‑screen message that your subscription has been stopped and will send a confirmation email. You can also open the Orders page to confirm that upcoming unbilled boxes are skipped or no longer listed as active deliveries.

Dinnerly explains that your first order locks as soon as your account is created, so you can’t cancel or rearrange it yourself in the Orders page. If you are still before the cutoff for that box—typically 6–7 days before delivery—you must contact Dinnerly’s customer communications team so they can cancel or move the first delivery for you.

Yes. Dinnerly’s flexible subscription lets you pause your account so no new orders are created until a chosen return date, while keeping your subscription ready to resume later. Cancelling, accessed through the same Settings tools, fully stops automatic shipments until you explicitly reactivate. In both cases, orders already in progress are not changed and will still be delivered.

Cancelling stops your subscription and future automatic boxes, but Dinnerly’s Help Center notes that you can later log in and click Reactivate Subscription, which implies your account remains active for re‑use. If you want email marketing stopped or your account disabled to prevent future purchases, the privacy policy tells you to request this directly from Customer Support.

Dinnerly’s terms provide a freshness guarantee and say that if you report ingredient issues within the stated timeframe, they may grant either account credit or a partial or full refund at their discretion. Credits stay in your account and apply automatically to your next billed order, and processed refunds can take several business days to appear, depending on your bank or PayPal.

If you don’t see Stop Subscription, first confirm you are logged in on dinnerly.com or the app and have opened the Settings tab, then scrolled to the Manage subscription section. If the option is still missing or not working, Dinnerly’s documentation allows you to submit a request through the Help Center or email support as an alternative way to request cancellation.