Crepe Erase Cancellation Help

You cancel a Crepe Erase automatic renewal membership by calling The Body Firm’s customer service phone line and asking to end your participation in the automatic renewal program. Their Terms of service explicitly state that if you wish to cancel the automatic renewal program, you may do so by calling a customer service representative at the telephone numbers listed under Customer Service on the website.crepeerase.com

Crepe Erase’s published Terms only describe canceling the automatic renewal program by phone, so a phone call is the documented way to end your membership. You can manage deliveries—such as skipping or delaying a shipment—through the Customer Portal or by live chat, but the Automatic Renewal Terms specify cancellation by calling customer service, so relying solely on chat or portal changes may not fully terminate the subscription.crepeerase.com

Crepe Erase does not strictly require a subscription, but many offers are structured as memberships with automatic renewal unless you choose a one‑time purchase. Product pages show subscription options with language that the item is a deferred, subscription, or recurring purchase, and the FAQ explains that when you purchase an introductory offer your membership begins with scheduled replenishment deliveries, though you can manage timing and content.crepeerase.com

Crepe Erase is a legitimate branded product line owned by The Body Firm, LLC and sold through its official site, crepeerase.com, which publishes full Terms of service, Privacy Policy, money‑back guarantee, unauthorized reseller guidance, and a 2026 copyright notice. These official pages show a functioning ecommerce operation with defined membership, refund, and customer‑care policies rather than a transient or anonymous offer.crepeerase.com

Canceling your automatic renewal membership should stop future auto‑shipments and new recurring charges, but it does not undo orders that are already processed or shipped. The FAQ explains that you can cancel or change an order only up to 36 hours before shipment; if an order has already shipped, you must use the 60‑day return policy for a refund of the product price, and any installment that posts while a return is in transit will be included in the final refund.crepeerase.com

You cannot cancel a Crepe Erase order once it has shipped, but you can return it under the 60‑day Money‑Back Guarantee. The FAQ states that orders can be canceled up to 36 hours before shipment; afterwards, any shipped order is handled through the return process, where you send products back (at your own shipping cost) and receive a refund of the purchase price minus shipping and handling once the return is processed.crepeerase.com

If you bought Crepe Erase through Amazon or TikTok Shop, you must manage cancellations, returns, and refunds through that platform’s own tools instead of CrepeErase.com. The FAQ explicitly notes that orders placed through Amazon or TikTok Shop follow the platform’s return and refund process and directs you to initiate returns or order help directly within those platforms, so their subscription and cancellation options govern those purchases.crepeerase.com

Canceling your Crepe Erase membership does not automatically generate a refund; refunds are governed by the 60‑day Money‑Back Guarantee and return policy. To receive a refund, you must return products within 60 days, and refunds are issued to the original payment method for the purchase price only, minus shipping and handling, after the distribution center receives your return and processes it within about 7–10 business days.crepeerase.com

Canceling a Crepe Erase automatic renewal membership does not necessarily delete your online account or erase your personal data; those topics are handled separately under the Privacy Policy and Terms. The Terms specify that certain obligations survive cancellation of your account or relationship, and the FAQ explains that you must create a Customer Portal account separately to manage membership, so ending auto‑shipments should be considered distinct from closing an account or requesting data deletion.crepeerase.com