Carbonite Cancellation Help

No. Turning off automatic renewal only stops future renewals; Carbonite confirms you can continue using all existing backup and restore features until your current subscription’s expiration date. After expiration, backups are retained only for the documented grace period (for example, 30 or 60 days depending on your plan) before being removed.

After expiration, Carbonite keeps your backup for a limited grace period so you can renew or recover data. For Carbonite Safe Basic, Plus and Prime, the grace period is 30 days; for Safe Core, Power and Ultimate business plans, it is 60 days. When the grace period ends without renewal, Carbonite permanently removes your backed‑up data.

Possibly. Carbonite’s Cancellations and Refunds article allows a full refund of a subscription and storage packs for renewals requested within 30 days of purchase; you must contact support by phone to request it. If you only disable automatic renewal, previously paid renewal fees are normally non‑refundable under Carbonite’s general terms.

For Carbonite Safe Backup Pro and Carbonite Safe Server Backup, the Billing Owner signs into account.carbonite.com, opens Account Summary, and changes the automatic renewal status to stop future purchases. Service continues until the subscription end date, after which data is retained for a defined grace period (often 60 days for business plans) before deletion.

Uninstalling is not required to cancel billing, but Carbonite recommends it as a next step after you disable automatic renewal or receive a refund. Their uninstall guides explain that removing Carbonite stops further backups from that device, while existing backups remain on Carbonite’s servers until the subscription or grace period ends.

Yes. Carbonite explicitly suggests transferring your Carbonite Safe subscription to another computer to restore files or start a new backup as an alternative to cancelling or requesting a refund. Their Cancellations and Refunds article links to several transfer guides covering restore‑focused transfers and moves between Windows and Mac.

If you purchased Webroot as an add‑on through Carbonite, you should first deactivate Webroot automatic renewal from your Carbonite account using the dedicated Webroot deactivation article. After that, you can uninstall Webroot on Windows or Mac to stop antivirus scans, noting that uninstall alone does not modify billing.

For subscriptions bought via an app store or reseller, Carbonite’s legal terms state that orders and payments run through those third parties, and refunds are remitted back to the reseller. Their Product Terms also say app‑store purchases must follow the store’s own terms, so you generally manage or cancel those subscriptions through the store or reseller, not directly in Carbonite’s portal.