Trying to get in touch with HealthyPets can feel like a bit of a hassle, especially when you're dealing with common frustrations like billing disputes or wondering where your order is, issues people frequently mention on sites like the Better Business Bureau. It's almost as frustrating as trying to explain 'orange cat behavior' to someone who doesn't get it. But don't worry, we've got you covered. You can reach them by phone at 1-800-889-9475, email at info@healthypets.com, or through their social media channels. For general info, you can always visit the official HealthyPets site. This guide will walk you through the best ways to get the help you need.
Different Ways to Contact HealthyPets
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-800-889-9475 (Mon-Fri, 7am-4pm PST) | Urgent issues, order problems, cancellations |
| Live Chat | Via website (Mon-Fri, 7am-4pm PST) | Quick questions, order status checks |
| info@healthypets.com | Non-urgent issues, sending documentation | |
| Social Media | Facebook, X (Twitter), Instagram | Public complaints, general questions |
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | 1-800-889-9475 | Mon-Fri, 7am-4pm (PST) |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Inquiries | info@healthypets.com | Avg. response: 1–2 business days |
c. 💬 Live Chat or Website Bot
- Where to access: Look for the chat bubble on the bottom-right corner of the healthypets.com website.
- Steps to access: Click the bubble and fill in your name and email to start a conversation.
- Types of problems it handles: It's best for simple things like checking an order's status or asking about product availability. It often starts with a bot.
- If it escalates to humans: Yes, during business hours, the bot can transfer you to a live agent if it can't solve your problem.
d. 📱 In-App Support
HealthyPets does not currently have a dedicated mobile app for iOS or Android, so all support must be accessed through their website or by phone.
⏱️ Estimated Response Times from HealthyPets
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes |
| 1-2 business days | |
| Chat | 2-10 minutes |
🔍 Tips to Reach Support Faster from HealthyPets
- Call during off-peak hours. Try right when they open at 7 AM PST or mid-week (Tuesday-Thursday) to avoid the Monday rush.
- Use the Live Chat for simple questions to avoid phone queues.
- Have your order number and email address ready before you contact them.
Before You Call: What to Have Ready
Don't waste your time on hold just to get sent digging for information. Before you even dial, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it, and having it ready saves everyone a headache. If it's a billing issue, have your payment information nearby too.
Where to Quickly Solve Problems with HealthyPets
Here's a quick guide to getting the right help for the most common problems.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Order Hasn't Arrived | Phone Support (1-800-889-9475) | Have your order number and tracking number (if you have it) ready. Phone agents can initiate a trace with the shipping carrier faster than email. |
| You Received the Wrong Item | Email Support (info@healthypets.com) | Email is best because you can attach a photo of the wrong item as proof. This creates a clear record and speeds up the replacement process. |
| Canceling an Auto-Ship Order | Phone Support (1-800-889-9475) | Do not rely on email for this. Call them directly to ensure the cancellation is processed before the next shipment date. Ask for a confirmation email. |
| A Question About a Charge | Phone Support (1-800-889-9475) | Billing issues are best handled over the phone where an agent can look at your account in real-time and process any necessary credits or adjustments. |
Additional Helpful Links for HealthyPets
For additional resources, check out the following links on the HealthyPets website:
Frequently Asked Questions about HealthyPets Customer Service
What's the fastest way to contact HealthyPets?
How do I file a complaint about HealthyPets?
Where can I find my account detail number for HealthyPets?
How long does it take for HealthyPets to get back to me?
What's the quickest way to cancel a subscription with HealthyPets?
How do I raise a complaint to HealthyPets?
Can I return prescription medication?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
