Trying to get in touch with Brick Loot can feel like you're missing the one crucial piece to finish your build. Whether you're dealing with common frustrations like missing items from a shipment or have subscription billing questions, which some users on the Better Business Bureau have mentioned, getting a clear answer is key. You can generally contact them via email, their website's contact form, or through their social media channels like Facebook and Instagram. With all the hype online about awesome new sets like the Legend of Zelda Deku Tree, the last thing you want is a customer service issue getting in the way of your hobby. For official info, you can always visit Brick Loot at https://brickloot.com.
Different Ways to Contact Brick Loot
Navigating customer service can be tricky. Here’s a quick breakdown of the best ways to reach out to Brick Loot depending on what you need.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| support@brickloot.com | Detailed issues, missing parts, billing disputes, cancellations. | |
| Phone | (224) 225-6689 (Not listed on contact page; found on business directories) | Potentially urgent issues, though email is their preferred method. |
| Website Form | Contact Us Page | General inquiries, similar to sending an email. |
| Social Media | Facebook, Instagram | Public questions, getting a quick, informal response about products. |
Customer Support Channels
Here’s a more detailed look at each support channel Brick Loot offers.
📞 Phone Support
Brick Loot doesn't prominently feature a phone number on their website, which suggests they prefer handling inquiries via email. A number is listed on their BBB profile, but its effectiveness can vary.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | (224) 225-6689 | Hours not publicly listed |
📧 Email Support
This is the primary and most reliable way to contact Brick Loot for any detailed issue. Based on customer feedback, responses can sometimes be slow, so be patient.
| Purpose | Notes | |
|---|---|---|
| General Support | support@brickloot.com | Avg. response: 2-3 business days, but can be longer. |
💬 Live Chat or Website Bot
Brick Loot does not currently offer a live chat or automated bot feature on their website. All inquiries are directed through their email or contact form.
📱 In-App Support
There is no dedicated Brick Loot mobile app for iOS or Android, so in-app support is not an available option.
⏱️ Estimated Response Times from Brick Loot
Patience is key when waiting for a response. Here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Phone | Varies / Not Guaranteed |
| 2-3 business days (can be longer based on user reports) | |
| Chat | Not Available |
| App | Not Available |
🔍 Tips to Reach Support Faster from Brick Loot
- Be Detailed in Your First Email: Don't just say "missing part." Include the order number, the name of the box, and which specific item is missing. If possible, attach a photo.
- Use the Website Contact Form: This ensures your message goes into their official queue. It's functionally the same as email but is a good first step.
- Follow Up Politely: If you haven't heard back in 3-4 business days, send a polite follow-up email referencing your original message.
- Have Your Info Ready: Even for email, have all your details organized so you can provide them quickly if they ask for more information.
Before You Contact Them: What to Have Ready
Don't waste your time with back-and-forth emails. Before you contact them, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. It's also a good idea to have a clear description of your issue, like the date of the charge you're questioning or the name of the build with the missing piece.
Where to Quickly Solve Problems with Brick Loot
Knowing where to go for your specific problem can save you a lot of headaches. Some issues are better handled through certain channels.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Missing or Damaged Items | Email (support@brickloot.com) | Attach photos of the shipping box and all the contents right away. This provides proof and can speed up the process significantly. |
| Subscription Billing Error | Email / Website Contact Form | Be very clear about the charge you are disputing, including the date and amount. Request a confirmation email for any changes made. |
| Canceling Your Subscription | Your Account on their Website | This is faster than contacting a human. Log in and manage your subscription directly. Only email them if the self-service tools fail. |
| Filing a Formal Complaint | Email, then Better Business Bureau (BBB) | First, create a paper trail with their email support. If that fails, filing a complaint with the BBB often gets a company's attention. |
Additional Helpful Links for Brick Loot
For additional resources, check out the following links on the official Brick Loot website:
Frequently Asked Questions about Brick Loot Customer Service
What's the fastest way to contact Brick Loot?
How do I file a complaint about Brick Loot?
Where can I find my account detail number for Brick Loot?
How long does it take for Brick Loot to get back to me?
What's the quickest way to cancel a subscription with Brick Loot?
How do I escalate an issue if support isn't responding?
Are the bricks in Brick Loot boxes actual LEGO bricks?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
