Trying to get in touch with FabFitFun can feel like a bit of a mission, especially when you're dealing with common frustrations like billing disputes or trying to cancel your subscription, which many users on the Better Business Bureau site mention. Whether you're hyped about the latest box that's all over TikTok unboxing videos or you just need to sort out an issue, there are a few ways to reach them. You can typically contact FabFitFun through their 24/7 live chat, by phone, or by using their online help center. Getting your questions answered shouldn't be a hassle, and knowing the right channel to use can save you a lot of time. Visit the official FabFitFun site to get started.
Customer Support Channels
Different Ways to contact FabFitFun
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| 💬 Live Chat | Available 24/7 via the Help Center | Urgent issues, order problems, quick questions, cancellations |
| 📞 Phone | 855-313-6267, Mon-Fri 6 am-5 pm PT | Complex billing disputes, speaking directly to a person |
| 🌐 Help Center | Available 24/7 on their website | Self-service for common questions, password resets, tracking orders |
Detailed Contact Methods
a. 📞 Phone Support
While FabFitFun pushes users towards its live chat, you can still reach them by phone for more complex issues.
| Department | Phone Number | Hours (Pacific Time) |
|---|---|---|
| Main Support | 855-313-6267 | Monday - Friday, 6:00 AM - 5:00 PM PT |
b. 📧 Email Support
FabFitFun doesn't offer a direct support email address. Instead, they use a contact form system through their Help Center which creates a support ticket.
| Purpose | Notes | |
|---|---|---|
| General Support | Via Online Contact Form | Average response time is typically 24-48 hours. Not ideal for urgent problems. |
c. 💬 Live Chat or Website Bot
This is the fastest and most promoted way to contact support.
- Where to access: Go to the FabFitFun Help Center at support.fabfitfun.com and click the chat bubble icon.
- Steps to access: You'll usually need to log in to your account first. The chat bot will try to answer your question, but you can type "speak to an agent" to be connected with a human.
- Types of problems it handles: Almost everything, from billing and shipping to technical support and cancellations.
- Escalation: Yes, the bot can escalate your issue to a live human agent 24/7.
d. 📱 In-App Support
Support within the FabFitFun app (available on iOS and Android) directs you to the same Help Center and live chat functionality as the website. Simply navigate to the account or help section in the app to access these tools.
⏱️ Estimated Response Times from FabFitFun
| Method | Expected Wait Time |
|---|---|
| Phone | 10 - 30+ minutes (hold times can vary) |
| Email (Ticket) | 24 - 48 hours |
| Chat | Immediate (bot), 1 - 15 minutes (human agent) |
| App | Same as Chat |
🔍 Tips to Reach Support Faster from FabFitFun
- Use the Live Chat: It's available 24/7 and almost always faster than waiting on hold on the phone.
- Call Early: If you must call, try right when their phone lines open at 6 AM PT to avoid peak hour waits.
- Have Your Info Ready: Don't make them wait while you dig for details. Have your account info handy before you connect.
- Be Clear and Concise: Know exactly what your issue is and what you want as a resolution before you start the conversation.
Before You Call: What to Have Ready
Seriously, don't waste your time or the agent's. Before you even think about starting a chat or making a call, make sure you have your account email address and your most recent order number handy. Trust me, they will ask for it, and it's so much more frustrating having to search through your inbox while they wait.
Where to Quickly Solve Problems with FabFitFun
Here's a quick guide to getting your specific problem solved with the least amount of headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unexpected Charge | Live Chat or Phone Support | Have the date and amount of the charge ready. Live chat agents can often resolve this quickly, but phone support is good for more complex disputes. |
| Canceling Your Subscription | Self-Service on Website | This is fastest to do yourself in your account settings. Only use Live Chat if the self-service tools fail or you get an error. |
| A Missing or Damaged Item in Your Box | Live Chat | It's faster than email, and you can easily upload a photo of the damaged item directly in the chat window if needed. |
| Tracking Your Box | Help Center (Self-Service) | Your shipping status is available right in your account dashboard. No need to contact a human for this. |
Additional Helpful Links for FabFitFun
For additional resources, check out these official links:
- FabFitFun Help Center
- Start Live Chat (click the chat icon)
- Manage Your Subscription
- FabFitFun Community Forum
Frequently Asked Questions about FabFitFun Customer Service
What's the fastest way to contact FabFitFun?
How do I file a complaint about FabFitFun?
Where can I find my account detail number for FabFitFun?
How long does it take for FabFitFun to get back to me?
What's the quickest way to cancel a subscription with FabFitFun?
How do I raise a complaint to FabFitFun?
Can I customize my entire FabFitFun box?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
