Trying to get in touch with Brat Box? You're not alone. Whether you're dealing with common frustrations like billing disputes or just trying to figure out how to cancel a subscription, which many users on the Better Business Bureau website seem to struggle with, getting a clear answer can be a pain. It seems like everyone on TikTok has a perfectly curated box for their dog, but nobody talks about what happens when you need help. You can primarily contact them via their website's email form. Don't bother looking for a phone number. To get started, you can visit the official Brat Box site.
Different Ways to Contact Brat Box
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Contact Form | support@bratbox.co or form on their website. Available 24/7, but responses are not instant. |
General questions, billing issues, product problems, and formal complaints. |
| Social Media | Instagram Direct Message (@bratbox), Facebook Messenger (@bratbox) | Public complaints or issues where you haven't received an email response. Response times can vary wildly. |
| Website Account | Log in at bratbox.co | Self-service for canceling your subscription or updating billing info. This is your fastest option for those tasks. |
Customer Support Channels
a. 📞 Phone Support
Good luck finding a phone number. As of late 2023, Brat Box does not list a public customer service phone number. Your only real options are digital.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | Not Available | N/A |
| Billing | Not Available | N/A |
b. 📧 Email Support
This is their main channel. All roads lead to sending an email and waiting.
| Purpose | Notes | |
|---|---|---|
| General Support | support@bratbox.co |
Average response time is reportedly 2-5 business days, but can be longer. |
| Contact Form | Brat Box Contact Page | This form likely goes to the same support email address. |
c. 💬 Live Chat or Website Bot
Nope. Brat Box does not currently offer a live chat feature or an automated bot on their website. You can't get an instant answer this way.
d. 📱 In-App Support
Brat Box does not have a mobile app for iOS or Android, so there is no in-app support option available.
Estimated Response Times from Brat Box
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 2-5 business days (based on user reports, can be longer) |
| Social Media DM | 1-3 days, but not guaranteed |
| Website Account | Instant (for self-service actions) |
Tips to Reach Support Faster from Brat Box
- Use a Clear Subject Line: Instead of "Help," try "Billing Error on Order #12345."
- Contact Them Once: Sending multiple emails about the same issue can clog their system and might push you to the back of the line.
- Use the Website First: For cancellations or address changes, the self-service portal in your account is much faster than waiting for a human.
Before You Contact Them: What to Have Ready
Don't waste your time with back-and-forth emails. Before you even think about contacting them, make sure you have your account email address and your most recent order number handy. Trust me, they will ask for it. If your issue is with a specific product, take a clear photo of it too. It will save you at least one email exchange.
Where to Quickly Solve Problems with Brat Box
Here's a quick guide to getting the right help without the runaround.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Your Website Account Portal | Do this yourself online at least 3 days before your renewal date. Relying on email to cancel is risky, as you might get billed while you wait for a reply. |
| A Billing Error | Email Support (support@bratbox.co) |
Attach a screenshot of the charge from your bank or credit card statement. It makes your case clear and harder to ignore. |
| A Broken or Unsafe Toy | Email Support (support@bratbox.co) |
Take a picture of the damaged item immediately. It's much faster than trying to describe what happened to the squeaky squirrel. |
| Filing a Formal Complaint | Email, then the Better Business Bureau | Start with a detailed email. If you get no response or an unhelpful one, filing a complaint with the BBB seems to be what gets their attention, according to other users. |
Additional Helpful Links for Brat Box
For additional resources, check out the following links:
Frequently Asked Questions about Brat Box Customer Service
What's the fastest way to contact Brat Box?
How do I file a complaint about Brat Box?
Where can I find my account detail number for Brat Box?
How long does it take for Brat Box to get back to me?
What's the quickest way to cancel a subscription with Brat Box?
How do I escalate a complaint with Brat Box?
Can I customize the items in my Brat Box?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
